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LIKEWIZE SERVICES UK LIMITED Terms and Conditions

This page, together with our Privacy Policy, tells you information about us and the legal terms and conditions (the “Terms”) on which you trade-in your mobile phone, tablets and / or computers (towers / desktops) and netbooks and / or watch from any manufacturer (the “Products”) via our website UK-appletradein.Likewize.com.

These Terms will apply to any contract between LIKEWIZE SERVICES UK LIMITED, a company registered in England and Wales under company number 08401611 and with registered office at Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF. (referred to herein as "us", "our", "we" and "Likewize") for the trade in of Products by you (the “Contract”). Please read these Terms carefully and make sure that you understand them, before trading-in any Products via our Site. Please note that before trading-in a Product placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to trade-in any Products via our Site.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to trade-in Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms were most recently updated on 1 June 2018

These Terms, and any Contract between us, are only in the English language.

• 1. Information about us
  • 1.1 We operate the Site. Our VAT number are GB 824296518, CZ 685322141, NL 823997066B01.
  • 1.2 Whilst the trade-in process includes the trade-in of Apple Products, the trade-in, Apple Trade In service is provided by us as an independent third party. Apple Inc and its affiliates and subsidiaries (collectively "Apple") are not party to the Contract between you and us and you shall have no right of action against Apple for any breach of a Contract.
  • 1.3 Apple hereby disclaims and excludes any and all warranties of any kind, express or implied. By using the Site, you hereby release Apple and its respective directors, employees and agents from any disputes, claims, demands, and/or damages (actual or consequential) of every kind, whether known or unknown, arising out of, or relating to, your use of the Site and our services, including, without limitation, incomplete or completed transactions and any claims or disputes between you and Likewize.
• 2. Our Site
  • 2.1 We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Site, or any content on it, will be free from errors or omissions and we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.
  • 2.2 Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
  • 2.3 You are responsible for making all arrangements necessary for you to have access to our Site.
  • 2.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
  • 2.5 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
  • 2.6 The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
  • 2.7 We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.
  • 2.8 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence . Where a criminal offence has been committed we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities and may disclose your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
  • 2.9 Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.
• 3.  How we use your personal information
  • 3.1 We only use your personal information in accordance with our Privacy Policy and relevant Data Protection Laws. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.
  • 3.2 It is your responsibility to:
    1. Remove your sim card (the "SIM") and any memory card before sending your Product to us. The SIM and memory card can contain private information, and may enable unauthorised use of your network airtime or your personal information. If you fail to remove the SIM or memory card , you agree to release us from all claims, losses or damages with respect to the use of the SIM or memory card arising before, or after receipt of your Product. Any SIMs or memory cards received by us are non-returnable and shall be disposed of;
    2. Delete and remove all personal file and data, whether in the form of personal details, SMS, photos, games, songs or other data, (the "Data") from the Product ; and Please refer to (i) for Apple devices - Apple’s guidance on deletion of Data, storing Data to iCloud or other backup, and resetting the Eligible Device to factory settings (ii) for other manufactures – their guidance on deletion of Data, storing Data to the cloud or other backup, and resetting the Eligible Device to factory settings.
    3. Switch off ‘Find My device’ or equivalent on your Product, if it is an Apple Product.
    4. Not withstanding clause 3.6 below, if Likewize receives your Product with Data still left on it Likewize may reject the Product and cancel the contract. Please ensure you remove all data and rest the Product to factory settings before handing or sending it to Likewize.
  • 3.3 By sending your Product to us, you agree to release us from all claims, losses or damages with respect to the SIM, Data or Product. We accept no responsibility in relation to the security, protection, confidentiality or use of such Data or the SIM.
  • 3.4 It will not be possible for you to obtain any Data or other content from the Product, whether stored on the Product or memory card, once it has been sent in to us.
  • 3.5 You agree that you have the sole responsibility to keep a separate backup copy of any Data before sending your Product to us; and that you have taken all reasonable steps to eliminate and delete Data that is deemed personal or confidential. Data recovery is not a part of the trade-in, Apple Trade In service and we and Apple accept no responsibility or liability for any lost Data.
  • 3.6 Where a Product is received by Likewize which, when the Product is turned on, appears not to have been reset to factory settings and Data is immediately obvious from the screen, then you hereby authorise Likewize shall take reasonable actions to wipe or remove any stored Data from the Product by resetting the Product to factory settings in accordance with Apple’s or the manufacturer’s recommended guidelines and utilizing the reset functions on the Product to do so. Likewize shall have no further obligations in respect of wiping or removing the Data. Likewize accepts no responsibility for failure to maintain the integrity or confidentiality of any Data, and does not warrant or guarantee that resetting the Product to factory settings will permanently delete any Data or personal information
• 4. If you are a consumer

  This clause 4 only applies if you are a Consumer.

  • 4.1 For the purposes of these Terms, "Consumer" means an individual who is acting for purposes which are outside his or her business, as defined by the European Communities (Unfair Terms in Consumer Contracts) Regulations 1995 (as amended). Subject to clause 6, if you are a Consumer, by trading-in Products via our Site you warrant that:
    1. You are at least 18 years old or, if you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your Products to us for the sum indicated via our Site;
    2. You are the sole owner of the Product or have been authorised by the owner of the Product to make decisions on the Product and to trade it in and there are no liens, encumbrances or security interests in or attached to the Product and that no other party has a legal interest in it;
    3. The Product is not counterfeit, stolen or fraudulent;
    4. In using the Site and trading-in the Product, you are not infringing any intellectual property right of a third party;
    5. You are resident in Great Britain or Northern Ireland and that you are accessing our Site from that territory; and
    6. You are legally capable of entering into a binding contract with us;
    7. you are not an Apple reseller
  • 4.2 If you are a Consumer then these terms and conditions shall not affect any statutory rights you may have as a consumer.
• 5. If you are a business customer

  This clause 5 only applies if you are a business.

  • 5.1 Subject to clause 6, if you are not a Consumer, by trading-in Products via our Site, you warrant that:
    1. you are based in Great Britain or Northern Ireland and that you are accessing our Site from that territory;
    2. you are the sole owner of the Product or have been authorised by the owner of the Product to make decisions on the Product and to trade it in and there are no liens, encumbrances or security interests in or attached to the Product and that no other party has a legal interest in it;
    3. the Product is not counterfeit, stolen or fraudulent;
    4. in using the Site and trading-in the Product, you are not infringing any intellectual property right of a third party; and
    5. you have authority to bind any business on whose behalf you use our Site to trade-in Product
  • 5.2 These Terms and any document expressly referred to in them constitutes the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
  • 5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
  • 5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.
• 6. Excluded customers

  Product dealers, stockists, or specialist retailers, resellers or distributors of Products are excluded from the offers on this Site unless a specific exception has been agreed in writing by a director of Likewize.

• 7. Our right to vary these Terms
  • 7.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
  • 7.2 Every time you trade-in Products via this Site, the Terms in force at the time of your trade-in will apply to the Contract between you and us.
  • 7.3 We may revise these Terms as they apply to your order from time to time to reflect the following circumstances:
    1. changes in relevant laws and regulatory requirements; and/or
    2. a change in our business practice.
  • 7.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel in respect of all of the affected Products. If you opt to cancel, you will have to return any monies (or other consideration) you have already received.
• 8. Product trade-in process

  Our Site will guide you through the steps you need to take to trade-in Products with us. Our trade-in process allows you to check and amend any errors before submitting your sale order to us.

• 9. Valuing your Product
  • 9.1 You warrant that you will accurately describe the condition of your Products so that we are able to provide an initial quotation before we are in receipt of, and able to, inspect the Product (the "Original Quotation").
  • 9.2 For your Product to be in 'full working order'it must satisfy the following criteria:
    1. The Product must be complete with no missing, damaged, or cracked parts (e.g. a stylus for touch screen phones should be included if the phone was originally supplied with one);
    2. The Product should be fully functional. It should power up, and should be free from PIN locks. It should make and receive a call. All functionality must work (e.g. Bluetooth, Camera, Wireless). All control buttons (on/off, volume, navigation) and all the buttons on the keypad must work. All connection sockets should work, all microphones and speakers should work, and the IMEI label should be intact;
    3. The display should be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch-screens should be free from major scratching;
    4. The Product must be free from water damage (and signs of water damage as signified by the manufacturer’s water damage indicators); and
    5. If the Product has a flip or slider mechanism, it should open and close properly.
  • 9.3 For your Product to be considered as a ‘brand new phone’ it must satisfy the following criteria:
    1. The Product must be in ‘full working order’ (as described in clause 9.2) and completely unused (deleted calls and data can still be located);
    2. The Product must not have any marks or scratches on the body or screen;
    3. The Product screen seal must be intact; and
    4. There must be no calls or data saved on the Product.
  • 9.4 Likewize does not accept any Apple IPhones or IPads or Apple Watches that have an Activation Lock via an ICloud account
  • 9.5 If you are in any doubt as to the condition of a Product, you are advised to contact us first before sending in your Product.
  • 9.6 We accept accessories such as chargers and headsets but these do not increase the value of your Product.
  • 9.7 Upon receipt of your Product, we will carry out an Inspection (as defined in clause 11.1). Any incorrect or inaccurate Product descriptions may result in us re-evaluating our Original Quotation to produce a Revised Quotation (as defined in clause 11.3).
  • 9.8  You must ensure that we are in receipt of the Products within 10 days of the date that we provide the Original Quotation. If we are not in receipt of a Product in such 10 day period, we reserve the right to offer you the lower of the: (i) Quotation; or (ii) current price on the Site on the day the Products arrives with us, subject to the clause 10 and 11 below.
• 10. Lost, Blocked, Stolen and Fake Products and Pre-Pay Box Breaking
  • 10.1 For the purposes of these Terms:
    1. "Lost, Blocked or Stolen" Products are Products that have been reported as either lost, blocked or stolen as recorded in any of the stolen asset registers maintained by CheckMEND at http://www.checkmend.com/geo/index.php; and
    2. "Fake" Products are counterfeit Products which are manufactured to resemble products made by another company in breach of the intellectual property rights of the genuine manufacturer.
  • 10.2 We will make no payments to customers for Products received which are Lost, Blocked, Stolen or Fake.
  • 10.3 We reserve the right to inform the relevant authorities if there is any suspicion that there is a deliberate attempt to perpetrate a fraud. We reserve the right to reclaim any money paid to you if it is discovered within three months of the return of that Product that the Product has either been reported as Lost, Blocked or Stolen or the Product is discovered to be a Fake.
  • 10.4 Products which are Lost, Blocked, or Stolen will not be returned in accordance with Home Office guidelines. Fake Products will only be returned if we consider (in our sole opinion) that they were remitted in good faith.
  • 10.5 We reserve the right to refuse to pay for any Products which we believe are derived from Prepay Box Breaking.
• 11. Inspection and Revised Quotation
  • 11.1 Once your Products have been received by us, we will inspect the Product to check to see if it complies with the description that you provided to us originally (the "Inspection").
  • 11.2 The Inspection will focus on, amongst other things, the model and condition of the Product. If the model and/or condition are different to your original description, the Original Quotation will be adjusted in accordance with clause 12.2 below. Should our Inspection reveal that you have sent us a different model than the one that we provided an Original Quotation for, we will offer an amount for the different model based on the price displayed on the Site on the day that we are in receipt of the different model (subject to the condition of the Product).
  • 11.3 We will contact you via email or text to confirm the amount we will offer for such Product as adjusted, if necessary, by these Terms (the "Revised Quotation"). You will have 5 working days from the date that we have sent the email or text in which to accept the Revised Quotation provided that we cannot be held responsible for the non-delivery of emails because of spam email or junk filters. If you:
    1. choose to decline the Revised Quotation within the 5 working day period, you may ask us to return the Products to you. Please allow for up to 10 working days to receive your returned Products. If for any reason we cannot send you back your original Product then we will be obliged to make payment of the sum equal to the Original Quotation; or
    2. do not reply within 5 working days of us sending the email or text, we will pay you the Revised Quotation
  • 11.4 Under no circumstances can Products be returned by us to you after the expiry of the five working day period detailed in clause 11.3.
  • 11.5 Additional accessories that have been sent in with your Product which have not been requested by us cannot be returned to you.
• 12. How the Contract is formed between you and us
  • 12.1 Nothing on this Site constitutes an offer by us to sell or purchase any goods or services.
  • 12.2 Sending Products to us shall constitute an offer by you to sell such Products to us in return for the Original Quotation ("Your Offer"). However, please note that this does not mean that Your Offer has been accepted. Our acceptance of your Offer will take place as described in clause 12.3.
  • 12.3 No Contract will be formed until either:
    1. we accept Your Offer, by paying to you a sum equal to the Original Quotation; or
    2. you have accepted our Revised Quotation and we make a payment to you of a sum equal to the Revised Quotation,
    within the time frame set out in clause 13.
• 13. Payments
  • 13.1 We initiate payments to you through Apple Gift Card within 3 working days after receipt and Inspection. For purposes of clarification Apple is the issuer of the gift card and Likewize is not the issuer of the gift card.
  • 13.2 All quotations and payments include VAT (as applicable)
• 14. Title and Risk in Products
  • 14.1 Title in the Product(s) shall pass to us on completion of the payment to you for such Product(s) at which point you disclaim any further right, title or interest in and to the Product or any items contained therein.
  • 14.2 Subject to clause 14.3, risk in the Product(s) shall pass to us once the Product is in transit from you to us via the mail/courier service that you use to send the Product to us.
  • 14.3 Whilst the Products are in transit from you to us the following shall apply:
    1. for each Product that you send to us you shall ensure that: (i) it is packaged so that it is physically protected; and (ii) you obtain and provide to us on request a tracking number for the package;
    2. subject to clause 14.3(c), our total liability to you in respect of all losses arising in connection with the loss or damage to a Product or Products whilst in transit, shall in no circumstances exceed one-hundred pounds (£100) per package (irrespective of how many Products there are in a package); and
    3. we shall not be liable to you for any loss arising in connection with the loss or damage to a Product or Products whilst in transit should you fail to comply with the provisions of clause 14.3(a).
  • 14.4 You are permitted to return your Product to us in your own packaging and you will be provided with a free return address label. You may also request free shipping packaging to be sent to you by us, along with a free return shipping label.
• 15. Our liability if you are a business

  This clause 15 only applies if you are a business customer.

  • 15.1 Nothing in these Terms limits or excludes our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation; or
    3. any other liability which cannot be excluded by law.
  • 15.2 Subject to clause 15.1, Likewize and Apple and any of their group companies and their officers, directors, employees, shareholders or agents of any of them (collectively, the "Likewize Parties") ) will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
    1. any loss of profits, sales, business, or revenue;
    2. loss or corruption of data, information or software;
    3. loss of business opportunity;
    4. loss of anticipated savings;
    5. loss of goodwill; or
    6. any indirect or consequential loss.
  • 15.3 Subject to clauses 14.3(b) and 15.1, the Likewize Parties’ total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price we paid for the relevant Product(s).
  • 15.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Site. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
• 16. Our liability if you are a consumer

  This clause 16 only applies if you are a consumer.

  • 16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
  • 16.2 We do not in any way exclude or limit our liability for:
    1. death or personal injury caused by our negligence;
    2. fraud or fraudulent misrepresentation; or
    3. any other liability which cannot be excluded by law.
  • 16.3 Subject to clause 16.1, the Likewize Parties have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• 17. Indemnity

  The trade-in, Apple Trade In service is provided for lawful purposes only, and you agree to indemnify the Likewize Parties from and against any claims brought against any of them arising from performing its obligations under a Contract on your behalf or for any breach of these Terms by you.

• 18. Events outside our control
  • 18.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (as such phrase is defined in clause 18.2).
  • 18.2 An "Event Outside Our Control"means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • 18.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
    1. we will contact you as soon as reasonably possible to notify you; and
    2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
  • 18.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return any monies you have already received and we will return any Products relating to such monies.
• 19. Communications between us
  • 19.1 When we refer, in these Terms, to "in writing", this will include e-mail.
  • 19.2 If you are a consumer you may contact our customer service team at Email: UK.AppleTradeIn@Likewize.com. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
  • 19.3 If you are a business you may contact our customer service team at Email: UK.AppleTradeIn@Likewize.com. If you wish to give us formal notice of any matter in accordance with these Terms, please contact us as follows:
    1. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid post or other next working day delivery service or e-mail.
    2. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
  • 19.4 The provisions of this clause 19 shall not apply to the service of any proceedings or other documents in any legal action.
• 20. Intellectual property rights
  • 20.1 We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
  • 20.2 You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
  • 20.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • 20.4 Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
  • 20.5 You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
  • 20.6 If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
• 21. Other important terms
  • 21.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
  • 21.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
  • 21.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
  • 21.4 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
  • 21.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
  • 21.6 If you are a consumer:
    1. please note that these Terms are governed by the law of England and Wales. This means a Contract for the trade-in of Products through our Site and any dispute or claim arising out of or in connection with it will be governed by English and Welsh law; and
    2. you and we both agree to that the courts of England will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
  • 21.7 If you are a business:
    1. a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales; and
    2. we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

LIKEWIZE SERVICES UK LIMITED (Company number: 08401611) of Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF ("We", “Us” and “Our” and “Likewize”) are committed to protecting and respecting your privacy.

This policy (together with Our terms and conditions of website use terms of use and any other documents referred to in it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. By visiting the UK-appletradein.Likewize.com , you are accepting and consenting to the practices described in this policy.

This privacy notice applies to Likewize websites located and operated by Likewize entities located in the United Kingdom (UK) and countries within the European Economic Area (EEA). Likewize operates a corporate website which is controlled by Likewize and is subject to the Likewize Privacy Notice (UK and EEA) which you can view here https://www.likewize.com/eu-privacy-policy/

Controller

For the purpose of the Data Protection Act 2018 and the General Data Protection Regulations (GDPR) (the "Acts"), We are the data controller. If you wish to find out more regarding the Acts please visit www.ico.org.uk.

Likewize is made up of different legal entities. This privacy notice is issued on behalf of the Likewize entities located in the UK and countries in the EEA so when we mention "Likewize", "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Likewize Group responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Likewize Services UK Limited is the controller and responsible for this website.

Information We may collect from you

We may collect and process the following data about you:

• Information you give us.  You may give Us information about you by filling in forms on the Site or by corresponding with Us by phone, e-mail or otherwise. This includes information you provide when you register to use Our Site, subscribe to Our service, search for a product, place an order on the Site, participate in discussion boards or other social media functions on the Site, enter a competition, promotion or survey and when you report a problem with the Site. The information you give Us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
• Information We collect about you. With regard to each of your visits to the Site We may automatically collect the following information:
• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number.
• Information We receive from other sources. We may receive information about you if you use any of the other websites We operate or the other services We provide. In this case We will have informed you when We collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our Site uses cookies to distinguish you from other users of the Site. This helps Us to provide you with a good experience when you browse the Site and also allows Us to improve Our Site. For detailed information on the cookies We use and the purposes for which We use them see Our cookie policy.

Uses made of the information

We use information held about you in the following ways:

• Information you give to us. We will use this information:
  • To carry out Our obligations arising from any contracts entered into between you and Us and to provide you with the information, products and services that you request from Us;
  • To provide you with information about other goods and services We offer that are similar to those that you have already purchased or enquired about;
  • To provide you, or permit selected third parties to provide you, with information about goods or services We feel may interest you. If you are an existing customer, We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where We permit selected third parties to use your data, We (or they) will contact you by electronic means only if you have consented to this. If you do not want Us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which We collect your data (the order form); You can ask us to stop sending you marketing messages at any time by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
  • To notify you about changes to Our service; and
  • To ensure that content from Our Site is presented in the most effective manner for you and for your computer
• Information We collect about you. We will use this information:
• To administer Our Site and for internal operations, including troubleshooting, identity verification, credit and risk management, revenue collection, competitions and promotions, database verification and enhancement, data analysis, testing, research, statistical and survey purposes;
• To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
• To allow you to participate in interactive features of Our service, when you choose to do so;
• As part of Our efforts to keep Our Site safe and secure;
• To measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you; and
• To make suggestions and recommendations to you and other users of the Site about goods or services that may interest you or them.
• Information We receive from other sources. We may combine this information with information you give to Us and information We collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information We receive).
• This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
• We may receive personal data about you from various third parties and public sources as set out below:
• Technical Data from the following parties:
• analytics providers [such as Google based outside the UK or EEA];
• advertising networks based inside or outside the UK or EEA; and
• Our commercial customers when we are engaged to provide goods or services to such customers and where this involves processing your personal data provided by the Customer.
• Online selling platforms such as Amazon or ebay where we may sell Likewize product through such platform which may be based outside the UK or EEA.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as paypal or other such provider based inside or outside the UK or EEA.
• Identity and Contact Data from data brokers or aggregators such as Experian based inside or outside the UK or EEA.
• Identity and Contact Data from publicly availably sourcessuch as Companies House and the Electoral Register based inside the UK or EEA.
• Identity and Contact Data from specialist data bases such as CheckMend to verify if a mobile device has been lost or stolen or IMEI data base searches.
• Likewize may receive Personal data from its commercial customers as part of the services it provides to those customers. In such a case it would normally be the customer that is the data controller and Likewize is the data processor. We will not use that personal data for any purpose other than the fulfilment of our contractual obligations to that customer or in accordance with the customers instructions. Your data is controlled by such customers

Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time

Disclosure of your information

We may share your personal information with any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006. Some of the Companies within the group are located outside of the UK and EEA but there is a group privacy policy in place which adopts the European Commission's standard contract terms in order to provide adequate Data protection safeguards.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to Our advertisers, but We may provide them with aggregate information about Our users (for example, We may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data We have collected from you to enable Us to comply with Our advertisers' wishes by displaying their advertisement to that target audience.
• Analytics and search engine providers that assist Us in the improvement and optimisation of the Site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of Us entering into a contract with you.

We may disclose your personal information to third parties:

• In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Likewize or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of LIKEWIZE SERVICES UK LIMITED, Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We store your personal data

The data that We collect from you may, subject to the Acts, be transferred to, and stored at, a destination outside the UK or EEA. It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where We have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask You not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

How long will we use your personal data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and other regulatory purposes

Your rights

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by contacting Us at UK.AppleTradeIn@Likewize.com

The Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Acts give you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

You also have the following additional rights:

• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• If you wish to exercise any of the rights set out above, please contact us. . We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We may not be able to carry out your request but we will inform you of that at the time. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances

Changes to Our privacy policy

Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to Our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to UK.AppleTradeIn@Likewize.com or by post to

Data Privacy manager
Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF

You have the right to make a complaint at any time to the relevant supervisory authority for data protection. The Information Commissioner's Office (ICO), is the UK supervisory authority for data protection issues (www.ico.org.uk) arising in the UK. A list of other EU supervisory authorities can be found here http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance

Question	How does the program work?
Answer :	The Apple Trade In Program, provided by Likewize provides consumers with the opportunity to receive monetary value for their current device.
Question	Who can take part in the program?
Answer :	Any person who is at least 18 years of age and resides within UK.
Question	My device is broken. Can I trade it in?
Answer :	Not through this UK site. However, you have the option to return your Apple electronic equipment to a local authority collection point. Visit www.recycle-more.co.uk find your nearest collection point.
Question	Can I trade-in any phone?
Answer :	No, this Apple Trade In Program applies only to eligible devices. If you would like to responsibly recycle your non-eligible device, please visit  http://www.apple.com/recycling/gift-card/ http://www.apple.com/recycling/gift-card/
Question	Can I trade-in more than one device at a time?
Answer :	No, each transaction is limited to one device at a time. However, you can complete multiple transactions if you choose. Each transaction will have a unique Quote ID number.
Question	Can I trade-in any device?
Answer :	No. Only eligible models will be accepted for trade-in value If you’re not sure about which device model you have, you may check here https://support.apple.com/en-gb/HT201296  for iPhone and here: https://support.apple.com/en-gb/HT201471 for iPad. For MacBook Air models check here: https://support.apple.com/en-gb/HT201862 for MacBook models check here: https://support.apple.com/en-gb/HT201608 for MacBook Pro models check here: https://support.apple.com/en-gb/HT201300 for iMacModels check here: https://support.apple.com/en-gb/HT201634 for Mac mini models check here: https://support.apple.com/en-gb/HT201894 for Apple Watch check here: https://support.apple.com/en-gb/HT204507
Question	Are there any new purchase requirements for trading in my device?
Answer :	No. You do not have to buy a new device to participate in this on-line program, however you will be compensated for the trade in value via an Apple Store Gift Card, which will be sent to you electronically.
Question	Can I trade-in at an Apple retail store? Are there any differences?
Answer :	You are welcome to trade-in your eligible device through any Apple Retail store. You will receive instant credit, and you must purchase a new device at that time. If the new device costs less than the trade-in value, the extra will be paid to you as an Apple Store Gift Card.
Question	How is the value determined for my device?
Answer :	The value is determined by the model type, carrier lock (if applicable), and device condition. The value will also be impacted if the Find My device lock feature is activated.
Question	Why does an iPhone value depend upon its wireless carrier?
Answer :	Some carriers use network technologies not shared by the majority of the carriers worldwide. iPhones that are designed for use on the carrier’s with limited networks typically have a lower value.
Question	Will I always receive the quoted value?
Answer :	Not always. Upon receipt of your device, if we find that your self-assessment was different from that of our trained operatives, we will adjust the price accordingly. You will receive a notification of this adjustment along with details about why the value is different.
Question	Do I have to send my SIM card along with my device?
Answer :	No, you must remove your SIM card, as these are non-returnable. If a SIM card is still in your device, it will be destroyed immediately upon receipt to protect any personal data.
Question	Do I have to provide any proof of purchase?
Answer :	No, but our terms and conditions require you to acknowledge that you are the owner on record of the device and entitled to trade it.
Question	Is there a cost for sending my device to you? Is there a cost for sending it back to me?
Answer :	Likewize pays for the shipping from your address to our Likewize Facility. If the device is returned to you, there is also no cost to you for the shipment.
Question	How do I send my device to you?
Answer :	You have two options: 1. Select the recommended option to have a complimentary Return kit shipped to you. 2. Select the option to use your own packaging and print the prepaid shipping label associated with your Quote ID at the end of the transaction. If you choose to use your own packaging, please make sure your device is adequately protected to ensure it is not damaged while in transit.
Question	Do I have to send in my device accessories? (charger, cables, etc.)
Answer :	a. In the case of iPhone, iPad and Non-IOS Smartphone / tablets, We do not require the device charger or cable b. In the case of Mac, we do not require the device charger or cable. c. PC Product, please provide only the core hardware of notebook or desktop, no peripherals i.e Mouse or Keyboard need be included d. In the case of Apple Watch we do not require the device charger, cable or band.
Question	How long do I have to send my device to you?
Answer :	The quoted value is valid for 14 days and we encourage you to send the device to us within this timeframe to get the maximum value possible. If you require additional time, you have the option to extend the quote for an additional 7 days through Self-Service site:  uk-appletradein.likewize.com/login.aspx. If you need assistance, you may contact our customer service team at Email: UK.AppleTradeIn@likewize.com
Question	What if I send my device after the quote expiration?
Answer :	If your device is received at the Likewize facility after your quote has expired, you will receive a revised quote for the device based on the current trade-in price and condition of your device.
Question	What happens if the final value is different from the original quoted one?
Answer :	You will receive a communication advising you of the inspected value and you will have 5 days to accept or reject our revised offer.
Question	What happens if I send in a device different from the one for which I received a quote?
Answer :	As long as it is an eligible device, you will receive an e-mail offer for the trade in value at the time the device is received and processed in our facility. You will have 5 days to accept or decline the offer.
Question	How do I receive my trade-in payment? How long will it take?
Answer :	Once your device has been received and assessed, you will receive an Apple Store Gift Card equal to the amount of the trade-in value via e-mail within 48 working hours. If the final inspected value is different from the original quoted value, you will receive the inspected value via electronic Apple Store Gift Card within 48 working hours of your acceptance of the offer, or once 5 days elapses.
Question	How can I follow the status of my trade-in?
Answer :	You may contact our customer service team at Email: UK.AppleTradeIn@likewize.com
Question	Can I cancel my trade-in?
Answer :	No. Once you send the device to us, you cannot cancel the trade-in. However, should you elect to reject the revised offer based on the condition of the device, the device will be returned to you, free of charge.
Question	I received an email saying that my Apple Store Gift Card was issued, but I haven’t received it. What do I do?
Answer :	Apple Store Gift Cards are sent via email, you may contact our customer service team at Email: UK.AppleTradeIn@likewize.com to verify we have your correct email address on file.
Question	Do you keep my information safe and private?
Answer :	Yes. All personal information is kept secure and not passed on to any other parties. Please visit Here to view our Privacy Policy.
Question	What do you do with my device?
Answer :	The used devices are thoroughly checked by a technician to assess their condition. Those in good working order are data cleared, and resold on secondary markets. If the device cannot be economically repaired, it will be recycled in an environmentally responsible way.
Question	How do I get additional help with my trade-in?
Answer :	You may contact our customer service team at Email: UK.AppleTradeIn@likewize.com
Question	How do I turn off “Find My device”?
Answer :	Please refer to the following link to turn off Find My device for iPhone or iPad: https://support.apple.com/kb/PH19302?viewlocale=en_GB&locale=en_GB Please refer to https://support.apple.com/en-gb/HT204568 to turn off Activation Lock on Apple Watch. If you need assistance, you may contact our customer service team at Email: UK.AppleTradeIn@likewize.com
Question	What do I do if my device is damaged or lost during shipping?
Answer :	device is covered upto a maximum value of £100 per claim should anything to your device whilst being shipped to Likewize. Providing that you have taken the necessary precautions to package the device correctly and used the tracked service. To raise a claim you may contact our customer service team at Email: UK.AppleTradeIn@likewize.com
Question	What happens if the final value is different from the original quoted one?
Answer :	You will receive a communication advising you of the inspected value and you will have 5 days to accept or reject our revised offer. IMPORTANT: If we do not hear from you within 5 days of the notification email delivery date, we will automatically process your device and you will receive a gift card for the revised value amount. In the event you reject the revised offer, we will ship your iPhone or iPad back to you to the address on file for that particular quote ID at no cost to you.
Question	What if my device has a lost/blocked/stolen marker?
Answer :	If your device is registered as 'lost or stolen' the relevant authorities will be notified. Likewize will send you an email as well updating the status within the self service portal. If the device is registered incorrectly as 'Lost & Stolen then you may contact our customer service team at Email: UK.AppleTradeIn@likewize.com where will advise you of what you can do to remove the device from the register.
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Question	How do I find the IMEI or Serial Number number?
Answer :	a.For iphone and Non-Apple Smartphones the quickest way to get your IMEI is by dialing *#06# in your device. b. For iPad access the device settings Settings > General > About, and find the device Model e.g DLXH54EKDJ8V c. For Mac devices access "About This Mac" under the Apple Menu on your device. d. To find serial number for Apple Watch: Tap General > About, then Scroll down > Look for the serial number. If you don’t have your Apple watch, you can use your iPhone instead. On your iPhone, Open the Apple Watch App > Tap the my Watch tab, then tap General > About > Look for your Serial Number.
Question	If I want my device returned, how is it sent and how long does it take?
Answer :	If your device qualifies to be returned we will ship it out within 48 business hours of being notified. Taking into account shipping times you should receive your device within 5 working days.
Question	How will you know it is my device?
Answer :	When you ship the device to Likewize you need to ensure that you securely attach the 'Customer Coupon' to the outside of the packaging. This coupon contains unique information that enables us to recognize the device with the customer.
Question	Can I buy devices on this website?
Answer :	No
Question	How do I receive my trade-in payment? How long will it take?
Answer :	Once your device has been received and assessed, you will receive an Apple Store Gift Card equal to the amount of the trade-in value via e-mail within 3-5 business days. If the final inspected value is different from the original quoted value, you will receive the inspected value via electronic Apple Store Gift Card within 3-5 business days of your acceptance of the offer, or once 5 days elapses.
Question	Is the inspected value the final offer for my device?
Answer :	Yes. If you are unhappy with the revised offer then we will retrun the device back to you free of charge.
Question	Can my device be returned to a different address?
Answer :	No. If a device needs to be returned we will only be able to return it to the address that was given at the point of transaction.  http://store.apple.com/uk/  uk-appletradein.likewize.com
Question	Where do I need to send my device?
Answer :	The device needs to be returned to: LIKEWIZE SERVICES UK LIMITED, BBTI dept., Crewe Logistics Park, Jack Mills Way, Shavington, Crewe, CW2 5XF
Question	Do I need to remove screen lock/pin lock?
Answer :	Yes, all locks need to be removed from the device prior to shipping to Likewize. We recommend restoring the device back to factory settings which will also erase all personal data. Please ensure you back up your data before restoring the device to factory settings.
Question	What do I do if my device is not listed?
Answer :	If your device is not listed unfortunately it is not eligible for the 'Apple Trade In' programme.
Question	Do I get anything for referring friends and family?
Answer :	No, the programme doesn’t currently run a 'Friend & Family' scheme.
Question	How long will the process take from sending my phone in to the funds being on the gift card?
Answer :	From the point at which you post the device back, we typically receive the device within 48 working hours, process and grade the device within 24 working hours and if the device is received in the condition stated at the point of processing the transaction we will email you an electronic gift card within 48 working hours. If the device is in a different condition than originally stated then we will send you an electronic gift card within 48 working hours of the revised value being accepted. uk-appletradein.likewize.com
Question	How long is the inspection process?
Answer :	The inspection process is typically completed with 24 hours of receipt of the device.
Question	How long is my gift card valid for?
Answer :	Apple Store Gift Cards have no expiration date. However, Apple may amend eligible purchases and locations for redemption with appropriate and reasonable notice by updating these Apple Store Gift Card terms and conditions at http://www.apple.com/legal/giftcards/applestore/
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Question	Where can I spend my gift card. What can I use it for?
Answer :	Apple Store Gift Cards may only be used for purchases in the Apple Retail Stores , the Apple Online Store at http://www.apple.com/uk/ or by calling Store Gift Cards terms & Conditions can be found here: http://www.apple.com/legal/giftcards/applestore/
Question	Can I trade in devices that have unauthorized repairs and modifications
Answer :	No. we only accept genuine Apple product that have not undergone unauthorized repairs and modifications.

Information about our use of cookies

uk-appletradein.likewize.com uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. By continuing to browse the Site, you are agreeing to our use of cookies.

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You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

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If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site at www.youronlinechoices.eu.

Email Tracking

Some of the emails we send to you may contain a 'web beacon pixel' (clear GIFs) or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you.

You can delete the pixel by deleting the email. If you do not wish to download the pixel to your computer or other device, you can ensure this by selecting to receive emails from us in plain text rather than HTML, or not opening pictures in your email.

Contact us

If you have any other questions about our Cookie Policy, please contact us at: GDPRSupport@Likewize.com

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