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The Age of Artificial Intelligence Part II: Forecasting and Predictive Capabilities For Luxury and Premium Brands In part I of our report, we examined how AI is reshaping luxury customer experiences through enhanced personalization, digital interactions, and data-driven insights. Part II of this report looks at how, beyond traditional sales forecasting, AI systems are increasingly capable of predicting emerging style preferences and identifying nascent market opportunities months before they materialize. As AI continues to evolve, its role in luxury forecasting promises to become even more sophisticated, offering brands the tools to stay ahead in an increasingly competitive market. Download part II of the report today by visiting: https://lnkd.in/ddtdFEfj #CXG #customerexperiencegroup #customerexperience #thoughtleadership #artificialintelligence #ai #luxurybrands #luxury #aiandluxury #luxurymarket #industryreport

Traveler experience is shaped by many factors, from efficient check-ins and airport staff interactions to relaxing lounges. Millions of passengers embark on air travel each day globally. This journey encompasses numerous touchpoints that can significantly influence the overall travel experience. Which part of your airport journey has the biggest impact on your experience? Cast your vote below! #CXG #CX #customerexperiencegroup #customerexperience #airportexperience #travelerexperience #passengerexperience #luxury #luxurytravel #luxurybrands #luxuryexperience

In this edition of #CXGPerspectives, we give a glimpse into part II of our "The Age of Artificial Intelligence" report, highlighting how the use of AI can aid luxury brands in market trends, consumer targeting, and sustainability. Click below to read more! #CXG #Thoughtleadership #industryreport #customerexperience #customerexperiencegroup #artificialintelligence #ai #luxury #luxurybrands #marketrends #sustainability #consumertargeting

Are You Missing Key Insights in Your Competitive Customer Experience Strategy? CX Competitor Benchmark is designed to provide you with a comprehensive view of your brand’s customer experience performance compared to your competitors. Through a unique blend of quantitative and qualitative research, we deliver actionable insights that help you refine your strategies, amplify strengths, and address areas for improvement. Swipe through below to read up on our approach and start your CX Competitor Benchmark project today! Visit: https://lnkd.in/dX2mVBZU #CXG #CX #customerexperiencegroup #customerexperience #competitorbenchmark #luxurybrands #luxury #luxuryindustry

From new training academies for young designers to big moves in the luxury market! This week, a luxury group has launched a business program aimed at nurturing emerging talent, while another giant revealed fresh environmental initiatives at a global summit. A renowned fashion house appointed a new head for its handbag division, and acquisition rumors swirl around a British luxury brand. Check out the latest luxury news and trends! Link in comments. 👇 #CXG #CX #Customerexperience #Luxury #Luxurybrands #Industrynews #Richemont #LVMH #Eliesaab #Gucci #Moncler #Canadagoose #Tapestry #Vacheroncostantin

Richemont has reported resilient financial results for the first half of fiscal 2025. In a challenging macroeconomic environment, the luxury group remained relatively flat, with a 1% decline in sales at constant exchange rates and revenues reaching €10.1 billion. The Group experienced mostly strong regional performances, with the Americas posting 10% growth in revenues and Japan posting a 32% surge in revenues. In addition, both Europe and the Middle East & Africa region experienced robust growth. However, a significant 19% decline in the Asia Pacific region, driven by China, weighed on the company's overall results. Richemont's Jewelry Maisons and the 'Other' business areas demonstrated single-digit growth, with sales increasing by 2% and 4%, respectively, underpinned by robust results and market share gains from jewelry brands Buccellati, Cartier and Van Cleef & Arpels. At the same time, the Specialist Watchmakers segment reported a 17% decline in sales due to weaker demand in China. DTC channel sales rose further, now representing 76% of the group’s sales. The company has undertaken several strategic initiatives, including the acquisition of Vhernier, leadership changes, and the sale of YNAP to Mytheresa. Despite the macroeconomic context and challenges, Richemont remains optimistic about its long-term prospects and continues to focus on adapting to changing market conditions and reinforcing the strength of its brands. #CXG #CX #customerexperiencegroup #customerexperience #richemont #financialresults #industrynews #luxury #luxurybrands

While India’s culture has traditionally been closely aligned with the concept of luxury, it was typically characterized by old-style craftsmanship and opulent heritage. Today, India is transforming into a modern luxury ecosystem defined by a new level of extravagance, innovation, and modernism. In our latest report, we explore opportunities in the Indian luxury market. Swipe through to discover some of them and download the report today by visiting: https://lnkd.in/dZMvine9 #CXG #CX #Customerexperiencegroup #indianluxury #thoughtleadership #industryreport #india #customerexperience #luxury #luxurybrands #luxuryretail #luxuryhospitality #luxurycars

In an era where digital presence is increasingly vital for luxury brands, having a digital presence alone is no longer enough. It’s about creating an online experience that maintains brand consistency across all channels while adapting to changing customer expectations. Our latest case study provides an overview of our work with an established bridal brand, identifying key areas to elevate its brand experience. Read the case study via the link in the comments, and connect with our CX Consultants to explore how we can enhance your brand's online experience. #CXG #CX #Customerexperiencegroup #customerexperience #casestudy #luxury #luxurybrands #consulting #cxconsulting #bridalluxury

Luxury retail is facing a talent retention crisis, with 51% of staff considering leaving.   In today’s landscape, where digital tools and omnichannel interactions dominate, client advisors face a more demanding role than ever. They must excel in high-touch interactions and digital expertise, all while mastering a diverse skill set to deliver exceptional experiences. Strengthening your Employee Value Proposition through investment in training, support, and other strategies is crucial to keeping top talent engaged and empowered.   Stay tuned—our in-depth report on this crucial topic is coming soon. #CXG #CX #customerexperiencegroup #employeeexperience #retailstaff #clientfacingteams #staffretenion #customerexperience #retentioncrisis #luxury #luxurybrands #luxuryindustry #luxuryretail

I’m honored to have been asked to serve as Chair of Judges for this year’s International Customer Experience Awards (#ICXA24), alongside fellow judges Ayman Bukair, Monika Aufdermauer, and Alaa Halawi, marking my third year being part of this inspiring event. In tomorrow’s session, we’ll be evaluating five companies, each of which has undergone impressive, large-scale CX transformations, competing for the title of "Best CX Strategy" in the category for organizations with over 1,000 employees. The diverse industries represented include an event company, an oil company, an automotive quick-service provider, a bank, and an airport! Thanks again to Filip Lampic, Milana Ciric, Ivana K., and the entire team at Awards International for organizing such a special event for the #CX community and beyond. #CXG #CXGLife #CX #CustomerExperience #ICXA #AwardsInternational #ICXABuzz24 #CXAwards