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Recent reviews

Susan Sajadi

Susan Sajadi

Rated 1 out of 5 stars

Service or Repair Issues Status: AnsweredMore info I submitted a medical claim on 8/12/2024 following hurricane ***** related injury I submitted all the documents required the two adjusters came out and submitted their report to the insurance It is now October 3 and the adjuster keeps giving the run around I have sent multiple emails requesting a tentative timeline and her excuses are 1. Waiting on report ( she acknowledged she received report)2. Waiting for supervisor to review ( a month ago) it does not take one month to review 3. Hurricane ****** ( this hurricane has nothing to do with my claim)She keeps stalking and its now over 2 months since the claim was filed and she is not responding to emails ************** is acting in bad faith and by law is required to give an answer wiyhin 45 days of the claim being submitted I have provided all documentation they asked and still they refuse to answer Business response 10/21/2024 Ms. ******, We have reviewed your complaint, and I understand that we have been in contact with you throughout the process of your claim. Id like to provide some clarity regarding the status of your claim, but we are limited in the amount of information we can share in a public platform such as this. Heres a brief summary of where we stand and the actions weve taken so far: - Your claim was reported on the evening of August 21, 2024. The following morning, our desk adjuster contacted you to gather more details and requested documents, which you provided. We informed you that we would be initiating an investigation with the insured and could not commit to coverage until the investigation was completed. - On August 30, 2024, a field adjuster was assigned to further assist with our investigation. - A site inspection of the property was completed on September 13, 2024, and the field adjuster submitted their report on September 27, 2024. We are currently moving the claim forward with coverage determinations, examination under oath, and the resolution timeline. We would like the opportunity to go through the details of these steps directly as we can not provide personal information here. Please reach out directly to **** ********* at ***************************** so we can provide you with additional details surrounding the status of your claim. We value your satisfaction and are here to support you throughout this process, and we apologize for the delays as we work to finalize your claim. Thank you for your patience and understanding. This was my initial review and you can see the company’s response which is absolute lies!!! They delay and use stall tactics to not pay claims They even had their supposed “attorney” an bullying and dishonest attorney who told the policy holder “ your daughter is suing you huh” off record and then conducted the EUO which was recorded( conveniently) which was over two weeks ago and he still has yet to respond They shuffle you form person to person and the they say we retained counsel and you will have to speak to him moving forward Since they forced me to obtain counsel they will hear from him instead They flat out lie and purposely delay and then get a lawyer thinking they can deter from a legitimate claim I will continue to write bad reviews On a side note it is now 90 days since the claim was filed

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