Sumber daya manusia terbanyak yang berinteraksi secara langsung dengan pasien adalah perawat, seh... more Sumber daya manusia terbanyak yang berinteraksi secara langsung dengan pasien adalah perawat, sehingga kualitas pelayanan yang dilaksanakan oleh perawat dapat dinilai sebagai salah satu indikator baik atau buruknya kualitas pelayanan di rumah sakit. Studi pendahuluan awal yang dilakukan pada bulan April peneliti melakukan wawancara dengan 9 perawat di ruang rawat inap RSUD Ratu Zalecha Martapura tentang stres kerja perawat dan diperoleh data yang mengatakan bahwa perawat ruang rawat inap memiliki tingkat kejenuhan dan rasa tertekan yang dialami selama melakukan pekerjaannya, dan hal ini merupakan salah satu faktor pemicu munculnya stres dalam bekerja yang diperkuat dengan pernyataan 5 pasien bahwa pasien kurang merasa puas dengan pelayanan yang diberikan perawat. Penelitian ini menggunakan metode penelitian kuantitatif dengan desain penelitian analitik korelasional melalui pendekatan cross sectional. Populasi penelitian adalah seluruh pegawai RSUD Brig. Jend. H. Hasan Basry. Teknik ...
The Influence of Internal Service Quality and Work Discipline To Organizational Commitment And Pe... more The Influence of Internal Service Quality and Work Discipline To Organizational Commitment And Performance Kantor Pelayanan Dan Perbendaharaan Negara (KPPN) Jember, Bondowoso, and Banyuwangi Regency’s Employee;Syamsul Arifin;150820101028; 2017; 125 pages; Magister Management Faculty of Economics and Business Jember University
Human being is the determining factor of successful or not an organization to implement activities in order to achieve organizational goals. Saw the importance of people in reaching its objectives company then required its own handling of human resources to enable them to work in accordance with what is expected by the company, the its intended purpose will be achieved well and according to a plan. The concept of service in relation to consumers in internal organization or agencies otherwise known as internal service defined as a series of events the service is in the organization for employees or units other organizations that available and valueable in providegiving external service. Discipline must prevail in an organization company because without the support of employee good discipline, it is difficult for companies to make it. So discipline is the key the success of an enterprise its. Employees that possess of high involvement in work and have no need quit a company, so this is the capital base of the growing commitment to encourage, organization when commitment someone high hence performance will be better. Performance part of what they do and how to do it. Thus proving that assessment and also controlling by the organization necessary to employees in the process of work. Kantor Pelayanan Perbendaharaan Negara (KPPN) being agencies vertical treasury directorate general below and responsible directly to head of the treasury directorate general, director of the treasury management, or director investment management system.Virtue of background outlined the problem, then the researcher an analysis of internal influence the quality of services and work discipline on the performance of them through the organizational commitment Kantor Pelayanan Perbendaharaan Negara (KPPN)Jember, Bondowoso and Banyuwangi regency.
Based on the background problems and joint problem, characteristic of problems out this research can classified as descriptive associative research who used a quantitative approach. Researchers conduct research on current facts from a population work on Kantor Pelayanan Perbendaharaan Negara (KPPN) Jember, Bondowoso, and Banyuwangi regency. The population of research is all employees Kantor Pelayanan Perbendaharaan Negara (KPPN) Jember, Bondowoso and Banyuwangi regency which includes all employees kppn in Jember, Bondowoso, and banyuwangi regency with the number of respondents is in the population research is worth 79. To answer the hypothesis question and know how far independent variable influence on intervening variables and
ix
interaction them on variables dependent that is on the model which has been developed then done testing statistics that is by using the path analysis. Based on analysis tests conducted by the use of a Partial Least Square (PLS) analysis that is one of Structural Equation Model (SEM) statistical method based variant is designed to finish multiple regression when it specific problems on data, as small size sample, the missing data (missing value), and multikolinierity.
The results of this study proves that all hypothesis accepted that internal service qualityand work discipline influential directly and indirectly on work performance through organizational commitment.
Pendahuluan Perkembangan suatu perusahaan dan inovasi teknologi saat ini menuntut suatu organisas... more Pendahuluan Perkembangan suatu perusahaan dan inovasi teknologi saat ini menuntut suatu organisasi untuk dapat mengambil keputusan dalam hal strategi yang tepat agar dapat menghadapi persaingan yang semakin ketat dan kompetitif. Keputusan tersebut menyangkut keputusan di dalam semua bidang fungsional. Salah satu hal yang harus diperhatikan oleh perusahaan dalam mengelola fungsi-fungsi manajemennya adalah, bagaimana mengelola sumber daya manusia untuk dapat meningkatkan efisiensi dan efektivitas kerja sehingga memungkinkan perusahaan akan tetap eksis dan mampu berkompetisi dengan perusahaan lain. Kesuksesan dan kinerja perusahaan bisa dilihat dari kinerja yang telah dicapai oleh karyawannya, oleh sebab itu perusahaan menuntut agar para karyawan mampu menampilkan kinerja yang optimal sebagai pelaku layanan dalam suatu organisasi. Rumah sakit adalah suatu organisasi Abstrak Penelitian ini bertujuan untuk menganalisis dan memahami pengaruh kecerdasan emosional dan kecerdasan spiritual terhadap komitmen organisasi dan kinerja perawat PT Nusantara Medika Utama Rumah Sakit Perkebunan Jember. penelitian ini dapat diklasifikasikan sebagai exsplanatory research, yaitu penelitian yang menjelaskan hubungan kausal dan menguji keterkaitan antara beberapa variabel melalui pengujian hipotesis atau penelitian penjelasan. Populasi dari penelitian ini adalah seluruh perawat yang bekerja pada bagian Layanan Rawat Inap dan yang berinteraksi langsung terhadap pasien PT Nusantara Medika Utama Rumah Sakit Perkebunan Jember yaitu berjumlah 108 orang. Teknik pengambilan sampel yang digunakan adalah Purposive Sampling, dengan kriteria yang diambil sampel adalah perawat yang mempunyai pengalaman kerja minimal dua tahun dan perawat yang ada pada bagian layanan rawat inap. Pada penelitian ini yang memenuhi kriteria sebagai sampel yaitu berjumlah 45 responden. Metode analisis yang digunakan pada penelitian ini adalah Path analysis atau analisis jalur dan alat hitung yang digunakan yaitu SPSS 20. Hasil penelitian menunjukkan bahwa kecerdasan emosional (X1) dan kecerdasan spiritual (X2) berpengaruh signifikan terhadap komitmen organisasi (Z), kecerdasan emosional (X1) dan kecerdasan spiritual (X2) berpengaruh signifikan terhadap kinerja perawat (Y), komitmen organisasi (Z) berpengaruh signifikan terhadap kinerja perawat (Y), kecerdasan emosional (X1) dan kecerdasan spiritual (X2) berpengaruh signifikan terhadap kinerja perawat (Y) melalui komitmen organisasi (Z). Kata Kunci: kecerdasan emosional, kecerdasan spiritual, komitmen organisasi, kinerja perawat. Abstract This research is aimed to analyze the influence of emotional and spiritual intelligent towards the commitment of the organization and the work performance of nurses in the Nusantara Medika Utama Rumah Sakit Perkebunan Company Jember. This research can be classified as an explanatory research. The population of this research are all nurses who are working in the hospitalization service division and having direct interaction with the patients in Nusantara Medika Utama Rumah Sakit Perkebunan Jember Company. They are about 108 people. The sampling method use in this research is purposive sampling with criterias of having work experience at least 2 years and working in the hospitalization service division. The nurses who are appropriate with this criteria are 45 respondents. The analysis method used in this research is Path Analysis by using SPSS 20. The result of this research shows that the emotional intelligent (X1) and the spiritual intelligent (X2) have significantly influenced the commitment of the organization (Z), the emotional intelligent (X1) and the spiritual intelligent (X2) have significantly influenced the work performance of the nurses (Y), the organization commitment (Z) influences the work performance of the nurses (Y), and the emotional intelligent (X1) and spiritual intelligent (X2) have significantly influenced the work performance of the nurses (Y) through organization commitment (Z). Keywords: emotional intelligent , spiritual intelligent, commitment of the organization, the work performance of nurses .
Sumber daya manusia terbanyak yang berinteraksi secara langsung dengan pasien adalah perawat, seh... more Sumber daya manusia terbanyak yang berinteraksi secara langsung dengan pasien adalah perawat, sehingga kualitas pelayanan yang dilaksanakan oleh perawat dapat dinilai sebagai salah satu indikator baik atau buruknya kualitas pelayanan di rumah sakit. Studi pendahuluan awal yang dilakukan pada bulan April peneliti melakukan wawancara dengan 9 perawat di ruang rawat inap RSUD Ratu Zalecha Martapura tentang stres kerja perawat dan diperoleh data yang mengatakan bahwa perawat ruang rawat inap memiliki tingkat kejenuhan dan rasa tertekan yang dialami selama melakukan pekerjaannya, dan hal ini merupakan salah satu faktor pemicu munculnya stres dalam bekerja yang diperkuat dengan pernyataan 5 pasien bahwa pasien kurang merasa puas dengan pelayanan yang diberikan perawat. Penelitian ini menggunakan metode penelitian kuantitatif dengan desain penelitian analitik korelasional melalui pendekatan cross sectional. Populasi penelitian adalah seluruh pegawai RSUD Brig. Jend. H. Hasan Basry. Teknik ...
The Influence of Internal Service Quality and Work Discipline To Organizational Commitment And Pe... more The Influence of Internal Service Quality and Work Discipline To Organizational Commitment And Performance Kantor Pelayanan Dan Perbendaharaan Negara (KPPN) Jember, Bondowoso, and Banyuwangi Regency’s Employee;Syamsul Arifin;150820101028; 2017; 125 pages; Magister Management Faculty of Economics and Business Jember University
Human being is the determining factor of successful or not an organization to implement activities in order to achieve organizational goals. Saw the importance of people in reaching its objectives company then required its own handling of human resources to enable them to work in accordance with what is expected by the company, the its intended purpose will be achieved well and according to a plan. The concept of service in relation to consumers in internal organization or agencies otherwise known as internal service defined as a series of events the service is in the organization for employees or units other organizations that available and valueable in providegiving external service. Discipline must prevail in an organization company because without the support of employee good discipline, it is difficult for companies to make it. So discipline is the key the success of an enterprise its. Employees that possess of high involvement in work and have no need quit a company, so this is the capital base of the growing commitment to encourage, organization when commitment someone high hence performance will be better. Performance part of what they do and how to do it. Thus proving that assessment and also controlling by the organization necessary to employees in the process of work. Kantor Pelayanan Perbendaharaan Negara (KPPN) being agencies vertical treasury directorate general below and responsible directly to head of the treasury directorate general, director of the treasury management, or director investment management system.Virtue of background outlined the problem, then the researcher an analysis of internal influence the quality of services and work discipline on the performance of them through the organizational commitment Kantor Pelayanan Perbendaharaan Negara (KPPN)Jember, Bondowoso and Banyuwangi regency.
Based on the background problems and joint problem, characteristic of problems out this research can classified as descriptive associative research who used a quantitative approach. Researchers conduct research on current facts from a population work on Kantor Pelayanan Perbendaharaan Negara (KPPN) Jember, Bondowoso, and Banyuwangi regency. The population of research is all employees Kantor Pelayanan Perbendaharaan Negara (KPPN) Jember, Bondowoso and Banyuwangi regency which includes all employees kppn in Jember, Bondowoso, and banyuwangi regency with the number of respondents is in the population research is worth 79. To answer the hypothesis question and know how far independent variable influence on intervening variables and
ix
interaction them on variables dependent that is on the model which has been developed then done testing statistics that is by using the path analysis. Based on analysis tests conducted by the use of a Partial Least Square (PLS) analysis that is one of Structural Equation Model (SEM) statistical method based variant is designed to finish multiple regression when it specific problems on data, as small size sample, the missing data (missing value), and multikolinierity.
The results of this study proves that all hypothesis accepted that internal service qualityand work discipline influential directly and indirectly on work performance through organizational commitment.
Pendahuluan Perkembangan suatu perusahaan dan inovasi teknologi saat ini menuntut suatu organisas... more Pendahuluan Perkembangan suatu perusahaan dan inovasi teknologi saat ini menuntut suatu organisasi untuk dapat mengambil keputusan dalam hal strategi yang tepat agar dapat menghadapi persaingan yang semakin ketat dan kompetitif. Keputusan tersebut menyangkut keputusan di dalam semua bidang fungsional. Salah satu hal yang harus diperhatikan oleh perusahaan dalam mengelola fungsi-fungsi manajemennya adalah, bagaimana mengelola sumber daya manusia untuk dapat meningkatkan efisiensi dan efektivitas kerja sehingga memungkinkan perusahaan akan tetap eksis dan mampu berkompetisi dengan perusahaan lain. Kesuksesan dan kinerja perusahaan bisa dilihat dari kinerja yang telah dicapai oleh karyawannya, oleh sebab itu perusahaan menuntut agar para karyawan mampu menampilkan kinerja yang optimal sebagai pelaku layanan dalam suatu organisasi. Rumah sakit adalah suatu organisasi Abstrak Penelitian ini bertujuan untuk menganalisis dan memahami pengaruh kecerdasan emosional dan kecerdasan spiritual terhadap komitmen organisasi dan kinerja perawat PT Nusantara Medika Utama Rumah Sakit Perkebunan Jember. penelitian ini dapat diklasifikasikan sebagai exsplanatory research, yaitu penelitian yang menjelaskan hubungan kausal dan menguji keterkaitan antara beberapa variabel melalui pengujian hipotesis atau penelitian penjelasan. Populasi dari penelitian ini adalah seluruh perawat yang bekerja pada bagian Layanan Rawat Inap dan yang berinteraksi langsung terhadap pasien PT Nusantara Medika Utama Rumah Sakit Perkebunan Jember yaitu berjumlah 108 orang. Teknik pengambilan sampel yang digunakan adalah Purposive Sampling, dengan kriteria yang diambil sampel adalah perawat yang mempunyai pengalaman kerja minimal dua tahun dan perawat yang ada pada bagian layanan rawat inap. Pada penelitian ini yang memenuhi kriteria sebagai sampel yaitu berjumlah 45 responden. Metode analisis yang digunakan pada penelitian ini adalah Path analysis atau analisis jalur dan alat hitung yang digunakan yaitu SPSS 20. Hasil penelitian menunjukkan bahwa kecerdasan emosional (X1) dan kecerdasan spiritual (X2) berpengaruh signifikan terhadap komitmen organisasi (Z), kecerdasan emosional (X1) dan kecerdasan spiritual (X2) berpengaruh signifikan terhadap kinerja perawat (Y), komitmen organisasi (Z) berpengaruh signifikan terhadap kinerja perawat (Y), kecerdasan emosional (X1) dan kecerdasan spiritual (X2) berpengaruh signifikan terhadap kinerja perawat (Y) melalui komitmen organisasi (Z). Kata Kunci: kecerdasan emosional, kecerdasan spiritual, komitmen organisasi, kinerja perawat. Abstract This research is aimed to analyze the influence of emotional and spiritual intelligent towards the commitment of the organization and the work performance of nurses in the Nusantara Medika Utama Rumah Sakit Perkebunan Company Jember. This research can be classified as an explanatory research. The population of this research are all nurses who are working in the hospitalization service division and having direct interaction with the patients in Nusantara Medika Utama Rumah Sakit Perkebunan Jember Company. They are about 108 people. The sampling method use in this research is purposive sampling with criterias of having work experience at least 2 years and working in the hospitalization service division. The nurses who are appropriate with this criteria are 45 respondents. The analysis method used in this research is Path Analysis by using SPSS 20. The result of this research shows that the emotional intelligent (X1) and the spiritual intelligent (X2) have significantly influenced the commitment of the organization (Z), the emotional intelligent (X1) and the spiritual intelligent (X2) have significantly influenced the work performance of the nurses (Y), the organization commitment (Z) influences the work performance of the nurses (Y), and the emotional intelligent (X1) and spiritual intelligent (X2) have significantly influenced the work performance of the nurses (Y) through organization commitment (Z). Keywords: emotional intelligent , spiritual intelligent, commitment of the organization, the work performance of nurses .
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Human being is the determining factor of successful or not an organization to implement activities in order to achieve organizational goals. Saw the importance of people in reaching its objectives company then required its own handling of human resources to enable them to work in accordance with what is expected by the company, the its intended purpose will be achieved well and according to a plan. The concept of service in relation to consumers in internal organization or agencies otherwise known as internal service defined as a series of events the service is in the organization for employees or units other organizations that available and valueable in providegiving external service. Discipline must prevail in an organization company because without the support of employee good discipline, it is difficult for companies to make it. So discipline is the key the success of an enterprise its. Employees that possess of high involvement in work and have no need quit a company, so this is the capital base of the growing commitment to encourage, organization when commitment someone high hence performance will be better. Performance part of what they do and how to do it. Thus proving that assessment and also controlling by the organization necessary to employees in the process of work. Kantor Pelayanan Perbendaharaan Negara (KPPN) being agencies vertical treasury directorate general below and responsible directly to head of the treasury directorate general, director of the treasury management, or director investment management system.Virtue of background outlined the problem, then the researcher an analysis of internal influence the quality of services and work discipline on the performance of them through the organizational commitment Kantor Pelayanan Perbendaharaan Negara (KPPN)Jember, Bondowoso and Banyuwangi regency.
Based on the background problems and joint problem, characteristic of problems out this research can classified as descriptive associative research who used a quantitative approach. Researchers conduct research on current facts from a population work on Kantor Pelayanan Perbendaharaan Negara (KPPN) Jember, Bondowoso, and Banyuwangi regency. The population of research is all employees Kantor Pelayanan Perbendaharaan Negara (KPPN) Jember, Bondowoso and Banyuwangi regency which includes all employees kppn in Jember, Bondowoso, and banyuwangi regency with the number of respondents is in the population research is worth 79. To answer the hypothesis question and know how far independent variable influence on intervening variables and
ix
interaction them on variables dependent that is on the model which has been developed then done testing statistics that is by using the path analysis. Based on analysis tests conducted by the use of a Partial Least Square (PLS) analysis that is one of Structural Equation Model (SEM) statistical method based variant is designed to finish multiple regression when it specific problems on data, as small size sample, the missing data (missing value), and multikolinierity.
The results of this study proves that all hypothesis accepted that internal service qualityand work discipline influential directly and indirectly on work performance through organizational commitment.
Human being is the determining factor of successful or not an organization to implement activities in order to achieve organizational goals. Saw the importance of people in reaching its objectives company then required its own handling of human resources to enable them to work in accordance with what is expected by the company, the its intended purpose will be achieved well and according to a plan. The concept of service in relation to consumers in internal organization or agencies otherwise known as internal service defined as a series of events the service is in the organization for employees or units other organizations that available and valueable in providegiving external service. Discipline must prevail in an organization company because without the support of employee good discipline, it is difficult for companies to make it. So discipline is the key the success of an enterprise its. Employees that possess of high involvement in work and have no need quit a company, so this is the capital base of the growing commitment to encourage, organization when commitment someone high hence performance will be better. Performance part of what they do and how to do it. Thus proving that assessment and also controlling by the organization necessary to employees in the process of work. Kantor Pelayanan Perbendaharaan Negara (KPPN) being agencies vertical treasury directorate general below and responsible directly to head of the treasury directorate general, director of the treasury management, or director investment management system.Virtue of background outlined the problem, then the researcher an analysis of internal influence the quality of services and work discipline on the performance of them through the organizational commitment Kantor Pelayanan Perbendaharaan Negara (KPPN)Jember, Bondowoso and Banyuwangi regency.
Based on the background problems and joint problem, characteristic of problems out this research can classified as descriptive associative research who used a quantitative approach. Researchers conduct research on current facts from a population work on Kantor Pelayanan Perbendaharaan Negara (KPPN) Jember, Bondowoso, and Banyuwangi regency. The population of research is all employees Kantor Pelayanan Perbendaharaan Negara (KPPN) Jember, Bondowoso and Banyuwangi regency which includes all employees kppn in Jember, Bondowoso, and banyuwangi regency with the number of respondents is in the population research is worth 79. To answer the hypothesis question and know how far independent variable influence on intervening variables and
ix
interaction them on variables dependent that is on the model which has been developed then done testing statistics that is by using the path analysis. Based on analysis tests conducted by the use of a Partial Least Square (PLS) analysis that is one of Structural Equation Model (SEM) statistical method based variant is designed to finish multiple regression when it specific problems on data, as small size sample, the missing data (missing value), and multikolinierity.
The results of this study proves that all hypothesis accepted that internal service qualityand work discipline influential directly and indirectly on work performance through organizational commitment.