Luca Iandoli is Associate Dean for Global and Online Programs at St. John’s University, College of Professional Studies, where he has also an associate professor appointment in the division of Computer Science, Mathematics and Science. Before moving to St Johns’ Dr. Iandoli has served as an Associate Professor at the Department of Industrial Engineering, University of Naples Federico II, and as Visiting Research Professor at the School of Systems and Enterprises, Stevens Institute of Technology (USA).Luca Iandoli was a Fulbright Visiting Scholar at the Center for Collective Intelligence of the Massachusetts Institute of Technology. He has published over one hundred papers on the analysis of collaborative dynamics in firms, online and offline networks and industrial districts through the use of computational methodologies, serving as a member of the editorial board of several academic journals.Professor Iandoli’s current research focus is on how online interaction and collaboration might be leveraged to help groups, organizations, communities, and companies to aggregate and store dispersed knowledge, to increase creativity, innovation and problem solving, and to support large-scale, collective intelligence.Dr. Iandoli has served as President of the European Council for Small Business and entrepreneurship (ECSB) from 2011 to 2013 and as President of the International Council for Small Business (ICSB) for the 2016-17 term
2017 IEEE International Conference on Information Reuse and Integration (IRI), 2017
Political Polarization is the divergence of attitudes toward ideological extremes and it is more ... more Political Polarization is the divergence of attitudes toward ideological extremes and it is more likely to happen in groups of like-minded individuals. We measured polarization on Twitter during the 2016 United States Presidential elections, analyzing Twitter backchanneling conversations occurring during the three Presidential debates. The polarization metric we use is based on an existing metaphor of the electric dipole. In each debate the polarization dynamic followed a U-shaped pattern, with polarization being high at the beginning of the debate, decreasing over time, and finally bouncing back to a value that was higher than the initial one. The temporary decline of polarization is due to the increase in interaction with participants holding opposite opinions, but apparently this interaction is more conducive to confrontation than to revision of existing beliefs. We argue that the characteristics of Twitter are generally conducive to polarized and manipulable online debate.
Purpose – This paper aims to present a methodology for the mapping and evaluation of suppliers’ c... more Purpose – This paper aims to present a methodology for the mapping and evaluation of suppliers’ competencies and know-how. The authors operationalize the concept of organizational competence and provide companies with a customized management tool to map suppliers’ critical competencies for screening strategic from non-strategic suppliers and providing inputs for suppliers’ development. Design/methodology/approach – Competencies assessment, carried out through a fuzzy knowledge management system (VINCI), is performed through the aggregation of indicators related to the control of critical resources, the degree of implementation of critical processes, the competitive positioning and the financial situation of a supplier. Competencies description and operationalization are based on the bottom-up elicitation of the subjective knowledge managers actually use to assess suppliers’ capability. Such subjective knowledge is then validated and formalized through a top-down approach based on st...
DESCRIPTION The most successful democratic innovations have been able to promote good deliberatio... more DESCRIPTION The most successful democratic innovations have been able to promote good deliberation by employing small discussion groups (5 to 15 participants). In this paper we show that it is possible to design online democratic innovations that can induce good argumentation in large groups of more than 150 participants. The essay is based on a field experiment implemented in a real life democratic innovation designed to promote good e-deliberation and organized in collaboration with the largest online community of the Italian Democratic Party (Insieme per il PD). The field experiment aims to explore the possibility of improving the quality of e-deliberation by comparing the performance of a traditional forum with the performance of an argument mapping software structured to optimize argumentation (Deliberatorium). With respect to a traditional forum technology the argument mapping software 1) does not significantly reduce participation, 2) reduces the total number of ideas generat...
International Journal of Information Systems and Social Change, 2013
In today economic environment, innovation is considered the primary source of competitive advanta... more In today economic environment, innovation is considered the primary source of competitive advantage for companies. The advent of Web 2.0 tools has provided organizations with new models and tools to improve collaboration and co-creation of new knowledge assets. In particular, the shift to Open Innovation models has been recognized as a major change in the way companies create and manage innovation. In this paper the authors focus on a particular kind of web-based platforms known as argument mapping tools. Argument mapping tools have proved to be valuable tools to the organization to support collaborative decision making in distributed environments, but the level of adoption of these technologies in common organizational practices remains quite low. To tackle this problem, the authors propose to augment common argumentation mapping features with a Debate Dashboard. The research hypothesis the authors make is that by providing visual conversational feedback the Debate Dashboard improv...
International Journal of Information Systems and Social Change, 2013
In today economic environment, innovation is considered the primary source of competitive advanta... more In today economic environment, innovation is considered the primary source of competitive advantage for companies. The advent of Web 2.0 tools has provided organizations with new models and tools to improve collaboration and co-creation of new knowledge assets. In particular, the shift to Open Innovation models has been recognized as a major change in the way companies create and manage innovation. In this paper the authors focus on a particular kind of web-based platforms known as argument mapping tools. Argument mapping tools have proved to be valuable tools to the organization to support collaborative decision making in distributed environments, but the level of adoption of these technologies in common organizational practices remains quite low. To tackle this problem, the authors propose to augment common argumentation mapping features with a Debate Dashboard. The research hypothesis the authors make is that by providing visual conversational feedback the Debate Dashboard improv...
Knowledge-oriented organizations are bricks for the knowledge-based society construction. Buildin... more Knowledge-oriented organizations are bricks for the knowledge-based society construction. Building knowledge-based society and economy suppose challenging transition processes from the classical structure of an organization to new organizational forms that help to fill the gap between actual society and the future knowledge-based society and economy. This transition generates new issues in knowledge creation and sharing processes, related to the particularities of the new organizational forms. Therefore, in the last few years, our researches are oriented to developing and testing a number of forms of organization designed to facilitate an efficient and effective transition toward the knowledge-based society, like communities of practice, (virtual) networks of professionals or knowledge ecosystems (KE). Under this general frame, this paper presents the results of our research aiming to capture the necessary changes that a medical organization specialized in rehabilitation (the Nation...
In this paper, the authors propose a methodology aimed at eliciting small firms' competencie... more In this paper, the authors propose a methodology aimed at eliciting small firms' competencies in order to support the small enterprises to manage organizational development through the identification of their training priorities. With small firms' competencies here we essentially ...
This paper presents a methodological approach for the evaluation of innovation capabilities in sm... more This paper presents a methodological approach for the evaluation of innovation capabilities in small software firms. The methodology is based on the assumption of a relationship between specific resources managed by small software firms and their innovation capabilities. Within the proposed methodological approach, a model for the quantitative analysis of innovation capabilities is presented. In order to show how the methodology can be applied to concrete situations, three case studies of small firms operating in the software sector and information services are presented and discussed.
The data have been used to test the following research hypotheses H1: Perceived Elegance is inver... more The data have been used to test the following research hypotheses H1: Perceived Elegance is inversely correlated to expected effort; H2: Perceived Elegance is positively correlated with the EC of a product interface. H3: Elegance is positively correlated to the actual effort of using a new product. Perceived was elegance was measured through an online survey (see survey) in which participants were asked to rank several models of an appliance control panel in order of perceived elegance using a one to 5 scale (1 most elegant, 5 least elegant) Expected effort was measured through an online survey (see survey) in which participants were asked to rank several models of an appliance control panel in order of perceived elegance using a one to 5 scale (the easiest to use) to 5 ( the hardest to use) Effective complexity is a metric described in the file Microwave EC.ppt. The EC value is computed based on the spatial organization of control elements on the panel (knobs, buttons, screens, etc...
2017 IEEE International Conference on Information Reuse and Integration (IRI), 2017
Political Polarization is the divergence of attitudes toward ideological extremes and it is more ... more Political Polarization is the divergence of attitudes toward ideological extremes and it is more likely to happen in groups of like-minded individuals. We measured polarization on Twitter during the 2016 United States Presidential elections, analyzing Twitter backchanneling conversations occurring during the three Presidential debates. The polarization metric we use is based on an existing metaphor of the electric dipole. In each debate the polarization dynamic followed a U-shaped pattern, with polarization being high at the beginning of the debate, decreasing over time, and finally bouncing back to a value that was higher than the initial one. The temporary decline of polarization is due to the increase in interaction with participants holding opposite opinions, but apparently this interaction is more conducive to confrontation than to revision of existing beliefs. We argue that the characteristics of Twitter are generally conducive to polarized and manipulable online debate.
Purpose – This paper aims to present a methodology for the mapping and evaluation of suppliers’ c... more Purpose – This paper aims to present a methodology for the mapping and evaluation of suppliers’ competencies and know-how. The authors operationalize the concept of organizational competence and provide companies with a customized management tool to map suppliers’ critical competencies for screening strategic from non-strategic suppliers and providing inputs for suppliers’ development. Design/methodology/approach – Competencies assessment, carried out through a fuzzy knowledge management system (VINCI), is performed through the aggregation of indicators related to the control of critical resources, the degree of implementation of critical processes, the competitive positioning and the financial situation of a supplier. Competencies description and operationalization are based on the bottom-up elicitation of the subjective knowledge managers actually use to assess suppliers’ capability. Such subjective knowledge is then validated and formalized through a top-down approach based on st...
DESCRIPTION The most successful democratic innovations have been able to promote good deliberatio... more DESCRIPTION The most successful democratic innovations have been able to promote good deliberation by employing small discussion groups (5 to 15 participants). In this paper we show that it is possible to design online democratic innovations that can induce good argumentation in large groups of more than 150 participants. The essay is based on a field experiment implemented in a real life democratic innovation designed to promote good e-deliberation and organized in collaboration with the largest online community of the Italian Democratic Party (Insieme per il PD). The field experiment aims to explore the possibility of improving the quality of e-deliberation by comparing the performance of a traditional forum with the performance of an argument mapping software structured to optimize argumentation (Deliberatorium). With respect to a traditional forum technology the argument mapping software 1) does not significantly reduce participation, 2) reduces the total number of ideas generat...
International Journal of Information Systems and Social Change, 2013
In today economic environment, innovation is considered the primary source of competitive advanta... more In today economic environment, innovation is considered the primary source of competitive advantage for companies. The advent of Web 2.0 tools has provided organizations with new models and tools to improve collaboration and co-creation of new knowledge assets. In particular, the shift to Open Innovation models has been recognized as a major change in the way companies create and manage innovation. In this paper the authors focus on a particular kind of web-based platforms known as argument mapping tools. Argument mapping tools have proved to be valuable tools to the organization to support collaborative decision making in distributed environments, but the level of adoption of these technologies in common organizational practices remains quite low. To tackle this problem, the authors propose to augment common argumentation mapping features with a Debate Dashboard. The research hypothesis the authors make is that by providing visual conversational feedback the Debate Dashboard improv...
International Journal of Information Systems and Social Change, 2013
In today economic environment, innovation is considered the primary source of competitive advanta... more In today economic environment, innovation is considered the primary source of competitive advantage for companies. The advent of Web 2.0 tools has provided organizations with new models and tools to improve collaboration and co-creation of new knowledge assets. In particular, the shift to Open Innovation models has been recognized as a major change in the way companies create and manage innovation. In this paper the authors focus on a particular kind of web-based platforms known as argument mapping tools. Argument mapping tools have proved to be valuable tools to the organization to support collaborative decision making in distributed environments, but the level of adoption of these technologies in common organizational practices remains quite low. To tackle this problem, the authors propose to augment common argumentation mapping features with a Debate Dashboard. The research hypothesis the authors make is that by providing visual conversational feedback the Debate Dashboard improv...
Knowledge-oriented organizations are bricks for the knowledge-based society construction. Buildin... more Knowledge-oriented organizations are bricks for the knowledge-based society construction. Building knowledge-based society and economy suppose challenging transition processes from the classical structure of an organization to new organizational forms that help to fill the gap between actual society and the future knowledge-based society and economy. This transition generates new issues in knowledge creation and sharing processes, related to the particularities of the new organizational forms. Therefore, in the last few years, our researches are oriented to developing and testing a number of forms of organization designed to facilitate an efficient and effective transition toward the knowledge-based society, like communities of practice, (virtual) networks of professionals or knowledge ecosystems (KE). Under this general frame, this paper presents the results of our research aiming to capture the necessary changes that a medical organization specialized in rehabilitation (the Nation...
In this paper, the authors propose a methodology aimed at eliciting small firms' competencie... more In this paper, the authors propose a methodology aimed at eliciting small firms' competencies in order to support the small enterprises to manage organizational development through the identification of their training priorities. With small firms' competencies here we essentially ...
This paper presents a methodological approach for the evaluation of innovation capabilities in sm... more This paper presents a methodological approach for the evaluation of innovation capabilities in small software firms. The methodology is based on the assumption of a relationship between specific resources managed by small software firms and their innovation capabilities. Within the proposed methodological approach, a model for the quantitative analysis of innovation capabilities is presented. In order to show how the methodology can be applied to concrete situations, three case studies of small firms operating in the software sector and information services are presented and discussed.
The data have been used to test the following research hypotheses H1: Perceived Elegance is inver... more The data have been used to test the following research hypotheses H1: Perceived Elegance is inversely correlated to expected effort; H2: Perceived Elegance is positively correlated with the EC of a product interface. H3: Elegance is positively correlated to the actual effort of using a new product. Perceived was elegance was measured through an online survey (see survey) in which participants were asked to rank several models of an appliance control panel in order of perceived elegance using a one to 5 scale (1 most elegant, 5 least elegant) Expected effort was measured through an online survey (see survey) in which participants were asked to rank several models of an appliance control panel in order of perceived elegance using a one to 5 scale (the easiest to use) to 5 ( the hardest to use) Effective complexity is a metric described in the file Microwave EC.ppt. The EC value is computed based on the spatial organization of control elements on the panel (knobs, buttons, screens, etc...
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Papers by Luca Iandoli