extended-abstract

Mobile product customization

Authors:

Michael RohsAuthors Info & Claims

CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing Systems

Pages 3463 - 3468

https://doi.org/10.1145/1753846.1754002

Published: 10 April 2010 Publication History

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Abstract

Many companies are using the web to enable customers to individually customize their products that range from automobiles and bicycles to CDs, cosmetics and shirts. In this paper we present a mobile application for product customization and production within a smart factory. This allows the ad hoc configuration of products at the point of sale (POS). We investigate human factors when customizing products while interacting with them. We focus on the concept of the mobile client that enables this ad hoc modification, but also present the production chain behind our product. We believe that this particular 3D interaction with a product and a mobile device help to improve the customer satisfaction as it allows for customizing a product in an easy and intuitive way. From a CHI perspective an important aspect is that our mobile augmented reality interface can help to match the costumer's expectations with the final modified product and allows the most natural and intuitive interaction. As a use case of the system, we present the modification of a soap dispenser.

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Cited By

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Ludwig THoffmann SJasche FRuhrmann MPreim BNürnberger AHansen C(2020)VacuumCleanARProceedings of Mensch und Computer 202010.1145/3404983.3405526(291-302)Online publication date: 6-Sep-2020
https://dl.acm.org/doi/10.1145/3404983.3405526
Gottschalk SYigitbas ESchmidt EEngels G(2020)Model-Based Product Configuration in Augmented Reality ApplicationsHuman-Centered Software Engineering10.1007/978-3-030-64266-2_5(84-104)Online publication date: 25-Nov-2020
https://doi.org/10.1007/978-3-030-64266-2_5
Zhao ZBalagué CQuigley ADiamond SIrani PSubramanian S(2014)A design framework of branded mobile applicationsProceedings of the 16th international conference on Human-computer interaction with mobile devices & services10.1145/2628363.2634224(507-512)Online publication date: 23-Sep-2014
https://dl.acm.org/doi/10.1145/2628363.2634224
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Index Terms

Mobile product customization
1. Information systems
  1. Information systems applications
    1. Multimedia information systems

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Information

Published In

CHI EA '10: CHI '10 Extended Abstracts on Human Factors in Computing Systems

April 2010

2219 pages

ISBN:9781605589305

DOI:10.1145/1753846

General Chairs:
Elizabeth Mynatt
Georgia Institute of Technology
,
Don Schoner
Georgia Institute of Technology
,
Program Chairs:
Geraldine Fitzpatrick
Vienna University of Technology
,
Scott Hudson
Carnegie Mellon University
,
Keith Edwards
Georgia Tech
,
Tom Rodden
University of Nottingham

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 April 2010

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SIGCHI

CHI '10: CHI Conference on Human Factors in Computing Systems

April 10 - 15, 2010

Georgia, Atlanta, USA

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CHI EA '10 Paper Acceptance Rate 350 of 1,346 submissions, 26%;

Overall Acceptance Rate 6,164 of 23,696 submissions, 26%

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Cited By

View all

Ludwig THoffmann SJasche FRuhrmann MPreim BNürnberger AHansen C(2020)VacuumCleanARProceedings of Mensch und Computer 202010.1145/3404983.3405526(291-302)Online publication date: 6-Sep-2020
https://dl.acm.org/doi/10.1145/3404983.3405526
Gottschalk SYigitbas ESchmidt EEngels G(2020)Model-Based Product Configuration in Augmented Reality ApplicationsHuman-Centered Software Engineering10.1007/978-3-030-64266-2_5(84-104)Online publication date: 25-Nov-2020
https://doi.org/10.1007/978-3-030-64266-2_5
Zhao ZBalagué CQuigley ADiamond SIrani PSubramanian S(2014)A design framework of branded mobile applicationsProceedings of the 16th international conference on Human-computer interaction with mobile devices & services10.1145/2628363.2634224(507-512)Online publication date: 23-Sep-2014
https://dl.acm.org/doi/10.1145/2628363.2634224
Löchtefeld MBöhmer MDaiber FGehring SMattern FSantini SCanny JLangheinrich MRekimoto J(2013)Augmented reality-based advertising strategies for paper leafletsProceedings of the 2013 ACM conference on Pervasive and ubiquitous computing adjunct publication10.1145/2494091.2496010(1015-1022)Online publication date: 8-Sep-2013
https://dl.acm.org/doi/10.1145/2494091.2496010
Tsai MKang SHsieh S(2013)Lessons learnt from customization of a BIM tool for a design-build companyJournal of the Chinese Institute of Engineers10.1080/02533839.2013.78179137:2(189-199)Online publication date: 22-May-2013
https://doi.org/10.1080/02533839.2013.781791
Gehring SLöchtefeld M(2012)Using Smartphones for Customizing Products at the Point of SaleInternational Journal of Mobile Human Computer Interaction10.4018/jmhci.20120401054:2(59-66)Online publication date: Apr-2012
https://doi.org/10.4018/jmhci.2012040105

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References

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Recommendations

Product customisation: virtual reality and new opportunities for luxury brands online trading

Product Customization and Customer Service Costs: An Empirical Analysis

Using Smartphones for Customizing Products at the Point of Sale

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