Leveraging advanced technologies and operation excellence to build the world's first Knowledge as a Service (KaaS) platform

People have dozen of questions everyday and some are very difficult that can make users stuck in work or study. There are two popular ways for everyone to find answers online: Google and community places like Reddit, StackOverflow, or forums. While Google can give instant search results for free it can only find the generic information that can't address user's personalized needs. Community places can provide users with personalized answers to very specific questions but they are often slow and there is no guarantee about the services. Got It is the world's first Knowledge as a Service (KaaS) platform to address above issues with Google and community places. A user with a question is connected instantly with an expert who can help via 10-minute chat sessions anytime and anywhere. In this presentation we will present the approaches Got It has employed to leverage advanced technologies like AI and operations excellence to successfully deliver millions of sessions to millions of users around the world. We will also present few directions that our R&D team is heading toward to stay ahead in the marketplace.