Re-examining User Burden in Human-AI Interaction: Focusing on a Domain-Specific Approach

In my thesis, I revisit, specialize, and expand the concept of ‘user burden’ in three different contexts. In the first study, I explore what user burdens occur when deleting unused apps. To do so, I have conducted in-depth interviews, designed questionnaires, and performed scenario-based experiments. In my second study, I designed and developed a conversational agent that documents and reports cases of sexual assault survivors to the police on behalf of the survivors. To discover survivors’ burdens and find solutions to mitigate them, I conducted in-depth interviews and participatory design sessions with sexual assault survivors, as well as diverse stakeholders (e.g., police officers, counselors). In my third study, I investigated why employees resist algorithmic evaluations in workplaces and how to mitigate these burdens. The goal of participating in this doctoral consortium is to share the three lines of research for my thesis with researchers and professors and gain diverse ideas and feedback from the HCI community to better synthesize my works.