Key persons in the selection and implementation of UX processes for the development of digital products: Schlüsselpersonen bei der Auswahl und Implementierung von UX-Prozessen zur Entwicklung digitaler Produkte
Pages 635 - 639
Abstract
Many companies face the challenge of identifying and effectively implementing a suitable UX process that meets their individual requirements and organisational contexts. This article analyses which stakeholders in companies significantly influence the selection and implementation of UX processes in the development of digital products. Based on an online survey, the degree of involvement of various stakeholders is analysed. The study shows that UX and design specialists in particular, as well as product management, play a central role. It also shows that many companies favour flexible UX processes and prefer internal expertise. The research emphasises the need for practice-oriented frameworks and tools to support the decision-making and implementation of UX processes. The insights gained are to be incorporated into the development of a solution that is customised to the specific needs and UX maturity levels of companies in order to enable more effective UX integration.
References
[1]
Alisa Ananjeva, John Stouby Persson, and Anders Bruun. 2020. Integrating UX work with agile development through user stories: An action research study in a small software company. Journal of Systems and Software 170 (2020), 110785. https://doi.org/10.1016/j.jss.2020.110785
[2]
Robert Curedale. 2019. Design Thinking: Process & Methods. Design Community College Incorporated. https://books.google.de/books?id=wnqzwgEACAAJ
[3]
Design Council. 2024. Framework for Innovation: Design Council’s evolved Double Diamond. https://www.designcouncil.org.uk/our-work/skills-learning/tools-frameworks/framework-for-innovation-design-councils-evolved-double-diamond
[4]
Jennifer Ferreira, Helen Sharp, and Hugh Robinson. 2012. Agile Development and User Experience Design Integration as an Ongoing Achievement in Practice. In 2012 Agile Conference. 11–20. https://doi.org/10.1109/Agile.2012.33
[5]
Jeff Gothelf and Josh Seiden. 2016. Lean UX: Designing Great Products with Agile Teams. O’Reilly Media. https://books.google.de/books?id=QnQNDQAAQBAJ
[6]
Karen Holtzblatt and Hugh Beyer. 2016. Contextual Design: Design for Life. Elsevier Science. https://books.google.de/books?id=rdMVBQAAQBAJ
[7]
International Standard Organisation. 2010. ISO 9241-210:2010 Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems.
[8]
Pariya Kashfi, Agneta Nilsson, and Robert Feldt. 2017. Integrating User eXperience practices into software development processes: implications of the UX characteristics. PeerJ Computer Science 3:e130 (2017). https://doi.org/10.7717/peerj-cs.130
[9]
Kuldeep Kelkar. 2019. UserZoom State of UX in the Enterprise 2019: Top Challenges, Trends, and Opportunities. https://www.uxmatters.com/mt/archives/2019/12/userzoom-state-of-ux-in-the-enterprise-2019-top-challenges-trends-and-opportunities.php
[10]
Jake Knapp, John Zeratsky, and Braden Kowitz. 2016. Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days. Simon & Schuster. https://books.google.de/books?id=rV0JCgAAQBAJ
[11]
Adelka Niels and Jutta Fortmann. 2023. Find your way in the UX process jungle: An introduction to UX process models and methods and a practical session on how to find a suitable process for your project. In Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems (Hamburg, Germany) (CHI EA ’23). Association for Computing Machinery, New York, NY, USA, Article 540, 3 pages. https://doi.org/10.1145/3544549.3574163
[12]
Adelka Niels and Jutta Fortmann. 2023. Finde deinen Weg durch den UX-Prozess-Dschungel!https://muc2023.mensch-und-computer.de/wp-content/uploads/2024/04/indexe00a.html?page=browseSessions&print=export&ismobile=false&form_session=6
[13]
Tiago Silva Da Silva, Milene Selbach Silveira, Frank Maurer, and Fábio Fagundes Silveira. 2018. The evolution of agile UXD. Information and Software Technology 102 (2018), 1–5. https://doi.org/10.1016/j.infsof.2018.04.008
[14]
Desirée Sy. 2007. Adapting usability investigations for agile user-centered design. J. Usability Studies 2, 3 (may 2007), 112–132.
[15]
Karel Vredenburg, Ji-Ye Mao, Paul W. Smith, and Tom Carey. 2002. A survey of user-centered design practice. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Minneapolis, Minnesota, USA) (CHI ’02). Association for Computing Machinery, New York, NY, USA, 471–478. https://doi.org/10.1145/503376.503460
Index Terms
- Key persons in the selection and implementation of UX processes for the development of digital products: Schlüsselpersonen bei der Auswahl und Implementierung von UX-Prozessen zur Entwicklung digitaler Produkte
Index terms have been assigned to the content through auto-classification.
Recommendations
Introduction to special issue on Agile UX: challenges, successes and barriers to improvement
AbstractThe integration of Agile software development and User Experience (UX) has become a growing field of research, as both approaches play critical roles in building digital products and services. In this special issue on Agile UX, the ...
Comments
Information & Contributors
Information
Published In
September 2024
719 pages
ISBN:9798400709982
DOI:10.1145/3670653
Copyright © 2024 Owner/Author.
This work is licensed under a Creative Commons Attribution International 4.0 License.
Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
Published: 01 September 2024
Check for updates
Author Tags
Qualifiers
- Short-paper
- Research
- Refereed limited
Conference
MuC '24
Contributors
Other Metrics
Bibliometrics & Citations
Bibliometrics
Article Metrics
- 0Total Citations
- 144Total Downloads
- Downloads (Last 12 months)144
- Downloads (Last 6 weeks)39
Reflects downloads up to 10 Feb 2025
Other Metrics
Citations
View Options
View options
View or Download as a PDF file.
PDFeReader
View online with eReader.
eReaderHTML Format
View this article in HTML Format.
HTML FormatLogin options
Check if you have access through your login credentials or your institution to get full access on this article.
Sign in