Article

"Ask before you search": peer support and community building with reachout

Authors:

Vladimir SorokaAuthors Info & Claims

CSCW '02: Proceedings of the 2002 ACM conference on Computer supported cooperative work

Pages 126 - 135

https://doi.org/10.1145/587078.587097

Published: 16 November 2002 Publication History

Abstract

This paper presents ReachOut, a chat-based tool for peer support, collaboration, and community building. We describe the philosophy behind the tool and explain how posting questions in the open directly benefits the creation, distribution, and use of organizational knowledge, in addition to enhancing the cohesion of the community involved. ReachOut proposes new methods of handling problems that include locating, selecting, and approaching the right set of potential advisers. We discuss the advantages of public discussions over private, one-on-one sessions, and how this is enhanced by our unique combination of synchronous and asynchronous communication. We present and analyze results from a pilot of ReachOut and conclude with plans for future research and development.

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"Ask before you search": peer support and community building with reachout

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cover image ACM Conferences

CSCW '02: Proceedings of the 2002 ACM conference on Computer supported cooperative work

November 2002

396 pages

ISBN:1581135602

DOI:10.1145/587078

Conference Chairs:
Elizabeth F. Churchill
FX Palo Alto Laboratory, USA
,
Joe McCarthy
Intel Research, Seattle, USA
,
Program Chairs:
Christine Neuwirth
Carnegie Mellon University, USA
,
Tom Rodden
University of Nottingham, UK

Copyright © 2002 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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Published: 16 November 2002

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November 16 - 20, 2002

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CSCW '02 Paper Acceptance Rate 39 of 193 submissions, 20%;

Overall Acceptance Rate 2,235 of 8,521 submissions, 26%

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Cited By

Zhonggen Y(2021)The Impact of E-Collaboration and Traditional Learning Styles on Learning Outcomes and AnxietyCollaborative Convergence and Virtual Teamwork for Organizational Transformation10.4018/978-1-7998-4891-2.ch003(46-59)Online publication date: 2021
https://doi.org/10.4018/978-1-7998-4891-2.ch003
Hashiguchi TYamamoto TFujita SOhshima H(2021)Searching for Distress of Similar Situation from CQA ContentCQAコンテンツからの状況が類似する悩みの検索Transactions of the Japanese Society for Artificial Intelligence10.1527/tjsai.36-1_WI2-B36:1(WI2-B_1-13)Online publication date: 1-Jan-2021
https://doi.org/10.1527/tjsai.36-1_WI2-B
Poon AHussain VLoughman JAvgar ASterling MDell N(2021)Computer-Mediated Peer Support Needs of Home Care Workers: Emotional Labor & the Politics of ProfessionalismProceedings of the ACM on Human-Computer Interaction10.1145/34760775:CSCW2(1-32)Online publication date: 18-Oct-2021
https://dl.acm.org/doi/10.1145/3476077
Zhonggen Y(2020)The Impact of the E-Collaborative and Traditional Learning Styles on Learning Outcomes and AnxietyLearning and Performance Assessment10.4018/978-1-7998-0420-8.ch025(528-544)Online publication date: 2020
https://doi.org/10.4018/978-1-7998-0420-8.ch025
Mendel TToch E(2020)My Mom was Getting this PopupProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/33698213:4(1-20)Online publication date: 14-Sep-2020
https://dl.acm.org/doi/10.1145/3369821
Zhonggen Y(2016)The Impact of the E-Collaborative and Traditional Learning Styles on Learning Outcomes and AnxietyInternational Journal of e-Collaboration10.4018/IJeC.201604010312:2(27-47)Online publication date: 1-Apr-2016
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Rensing C(2016)A Context Aware Learning Application for Communities of Service Technicians2016 IEEE 16th International Conference on Advanced Learning Technologies (ICALT)10.1109/ICALT.2016.4(77-81)Online publication date: Jul-2016
https://doi.org/10.1109/ICALT.2016.4
Müller LLeite LSilveira M(2015)Supporting Peer Help in Collaborative Learning EnvironmentsProceedings of the Confederated International Conferences on On the Move to Meaningful Internet Systems: OTM 2015 Conferences - Volume 941510.1007/978-3-319-26148-5_5(76-89)Online publication date: 26-Oct-2015
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Rensing CDiaconita I(2014)A Q&A System Considering Employees' Willingness to Help Colleagues and to Look for Help in Different Workplace-Related SituationsProceedings of the 2014 IEEE 14th International Conference on Advanced Learning Technologies10.1109/ICALT.2014.204(701-705)Online publication date: 7-Jul-2014
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Ackerman MDachtera JPipek VWulf V(2013)Sharing Knowledge and ExpertiseComputer Supported Cooperative Work10.1007/s10606-013-9192-822:4-6(531-573)Online publication date: 1-Aug-2013
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