Article

A best-practice based model for information technology learning strategy formulation

Authors:

Robert P. Bostrom,

Maung K. SeinAuthors Info & Claims

SIGMIS CPR '03: Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce

Pages 75 - 86

https://doi.org/10.1145/761849.761863

Published: 10 April 2003 Publication History

Abstract

In today's fast changing environment marked by innovation in information technology (IT) at great speed, organizations need to take a holistic view of IT training by formulating comprehensive learning strategies. In this paper, we propose an integrative learning strategy formulation model that we developed based on the findings of a study that used a multiple case study approach. We analyzed 16 organizations with leading edge training behaviors to identify best practices for learning strategies. The model we propose is composed of four dimensions, which we call Focus, Conceptualization, Integration and Positioning. We describe the model and mechanisms for moving an organization toward best practices in implementing and applying a learning strategy.

References

[1]

Andrews, A. and Niederman, F. (1998). "A Firm-Level Model Of It Personnel Planning", Proceedings of the 1998 ACM SIGCPR Conference, Boston, MA, USA. 274--285.

Digital Library

[2]

ASTD (2001). Press release on "The 2001 State of the Industry Report". http://www.astd.org/CMS/templates/index.html?template_id=1&articleid=26640<

[3]

ASTD/The Massie Center (2001). "e-Learning: If We Build It, Will They Come", http://www.masie.com/masie/researchreports/ASTD_Exec_Summ.pdf (accessed 11.01.02).

[4]

Brash, D. and Stirna, J. (1999). "Describing Best Practices: A Pattern-Based Approach for Knowledge Sharing", Proceedings of the ACMSIGCPR Conference, 57--60.

Digital Library

[5]

Compeau, D., Olfman, L. Sein, M. K. and Webster, J. (1995). "End User Training and Learning", Communications of the ACM, 24--26.

Digital Library

[6]

Englehardt, C.S. and Simmons, P.R. (2002). "Creating An Organizational Space For Learning", The Learning Organization: An International Journal, 9, 39--47.

[7]

Karash, R. (2002). Learning Organisations: Where the Learning Begins, http://www.see.ed.ac.uk/~gerard/MENG/MEAB/lo_index.html?http://oldeee.see.ed.ac.uk/~gerard/MENG/MEAB/lo_index.html (accessed 11.01.02).

[8]

Lacity, M., Willcocks, L. and Feeny, D. (1996). "The Value of Selective IT Sourcing", Sloan Management Review, 37, 3, 13--25.

[9]

Linde, K. V., Horney, N. and Koonce, R. (1997). "Seven Ways To Make Your Training Department One Of The Best". Training & Development, <51, 8, 20--22.

[10]

Masie Center (2000). "Top Learning Decisions for 2000". Learning Decisions Interactive Newsletter, January.

[11]

Niederman, F. and Webster, J. (1998), "Trends in End-User Training: A Research Agenda", Proceedings of the ACMSIGCPR Conference, 224--232.

Digital Library

[12]

Olfman, L, Bostrom, R. P. and Sein, M. K. (2001). "Training with a Business Focus: A Best Practice", Proceedings of BITWORLD2001 (CD-ROM).

[13]

Olfman, L. and Bostrom, R. P. (1991) "End-User Software Training: An Experimental Comparison Of Methods To Enhance Motivation". Journal of Information Systems, 249--266.

[14]

Overmyer-Day, L. and Benson, G. (1996). "Training Success Stories". Training & Development, 50, 6, 24--29.

[15]

Robey, D., Boudreau, M.-C. and Rose, G.M. (2000), "Information Technology and Organizational Learning: A Review and Assessment of Research", Accounting, Management and Information Technologies, 125--155.

[16]

Rosenberg, M. J. (2001), e-Learning Strategies for Delivering Knowledge in the Digital Age, McGraw-Hill: New York, NY

Digital Library

[17]

Salas, E., Cannon-Bowers, J. A., Rhodenizer, L. and Bowers, C. A. (1999). "Training In Organizations: Myths, Misconceptions, and Mistaken Assumptions". In Ferris, G. R., et al. (ed.), Research In Human Resources Management, Vol. 17. (pp. 123--161). Stamford, CT, USA: Jai Press, Inc.

[18]

Sein, M. K., Bostrom, R. P. and Olfman, L. (1999). "Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model". Journal of End User Computing, 32--39.

Digital Library

[19]

Senge, P. M., Kleiner, A., Roberts, C., Ross R., Roth G. and Smith B. (1999) The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations. New York: Doubleday.

[20]

Snell, N. (1997). "Why can't Johnny do Client/Server?" Inside Technology Training, 21--26.

Cited By

Alwazae MPerjons EJohannesson P(2019)Template-driven Best Practice DocumentationKnowledge Management Research & Practice10.1080/14778238.2019.167841118:3(348-365)Online publication date: 28-Oct-2019
https://doi.org/10.1080/14778238.2019.1678411
Alwazae MJohannesson PPerjons E(2015)Evaluation of a Classification System for Best PracticesProceedings of the 2015 48th Hawaii International Conference on System Sciences10.1109/HICSS.2015.446(3702-3711)Online publication date: 5-Jan-2015
https://dl.acm.org/doi/10.1109/HICSS.2015.446
Krcmar HKrcmar H(2015)Führungsaufgaben des InformationsmanagementsInformationsmanagement10.1007/978-3-662-45863-1_8(393-597)Online publication date: 8-Apr-2015
https://doi.org/10.1007/978-3-662-45863-1_8
Show More Cited By

Recommendations

Review: power and information technology research: a metatriangulation review

This study uses a metatriangulation approach to explore the relationships between power and information technology impacts, development or deployment, and management or use in a sample of 82 articles from 12 management and MIS journals published between ...
Information systems use as strategy practice

Conceptualize three key challenges within strategic IS implementation.Develop a multi-dimensional view of IS strategy to analyze the IS strategy process.Identify three factors that contribute to strategy blindness during IS strategy ...
Cultivating practice & shepherding technology use: supporting appropriation among unanticipated users
CSCW '14: Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing

Previous work has shown that the successful appropriation of technology into practice depends heavily on users' understandings and narratives around the technology's use. Who drives the successful appropriation process is still ill-defined within the ...

Comments

Information & Contributors

Information

Published In

cover image ACM Conferences

SIGMIS CPR '03: Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce

April 2003

201 pages

ISBN:1581136668

DOI:10.1145/761849

Conference Chair:
Munir Mandviwalla
Temple University
,
Program Chair:
Eileen Trauth
The Pennsylvania State University

Copyright © 2003 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Sponsors

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 April 2003

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Article

Conference

SIGCPR/SIGMIS03

Sponsor:

SIGCPR/SIGMIS03: ACM SIGCPR/SIGMIS 2003 Computer Personnel Research Conference

April 10 - 12, 2003

Pennsylvania, Philadelphia

Acceptance Rates

Overall Acceptance Rate 300 of 480 submissions, 63%

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

15
Total Citations
View Citations
1,578
Total Downloads

Downloads (Last 12 months)4
Downloads (Last 6 weeks)0

Reflects downloads up to 12 Sep 2024

Other Metrics

View Author Metrics

Citations

Cited By

Alwazae MPerjons EJohannesson P(2019)Template-driven Best Practice DocumentationKnowledge Management Research & Practice10.1080/14778238.2019.167841118:3(348-365)Online publication date: 28-Oct-2019
https://doi.org/10.1080/14778238.2019.1678411
Alwazae MJohannesson PPerjons E(2015)Evaluation of a Classification System for Best PracticesProceedings of the 2015 48th Hawaii International Conference on System Sciences10.1109/HICSS.2015.446(3702-3711)Online publication date: 5-Jan-2015
https://dl.acm.org/doi/10.1109/HICSS.2015.446
Krcmar HKrcmar H(2015)Führungsaufgaben des InformationsmanagementsInformationsmanagement10.1007/978-3-662-45863-1_8(393-597)Online publication date: 8-Apr-2015
https://doi.org/10.1007/978-3-662-45863-1_8
Krompho SSmanchat SPorrawatpreyakorn NRattanasiriwongwut MWeippl EIndrawan-Santiago MSteinbauer MKotsis GKhalil I(2013)Factors Influencing Hybrid Self-Regulated and Collaborative Learning for End-User TrainingProceedings of International Conference on Information Integration and Web-based Applications & Services10.1145/2539150.2539217(189-193)Online publication date: 2-Dec-2013
https://dl.acm.org/doi/10.1145/2539150.2539217
Oinas-Kukkonen HHohtari SPekkola S(2012)Organizing End-User TrainingEnd-User Computing, Development, and Software Engineering10.4018/978-1-4666-0140-6.ch016(335-353)Online publication date: 2012
https://doi.org/10.4018/978-1-4666-0140-6.ch016
Jiang JKlein GBeck PWang E(2011)The Impact of Missing Skills on Learning and Project PerformanceGlobal Business10.4018/978-1-60960-587-2.ch510(1445-1457)Online publication date: 2011
https://doi.org/10.4018/978-1-60960-587-2.ch510
Oinas-Kukkonen HHohtari SPekkola S(2010)Organizing End-User TrainingJournal of Organizational and End User Computing10.4018/joeuc.201010010522:4(95-112)Online publication date: 1-Oct-2010
https://dl.acm.org/doi/10.4018/joeuc.2010100105
Gandelman RSantoro F(2010)A collaborative approach to compose training content2010 IEEE International Conference on Systems, Man and Cybernetics10.1109/ICSMC.2010.5641933(2880-2885)Online publication date: Oct-2010
https://doi.org/10.1109/ICSMC.2010.5641933
Gandelman RSantoro F(2010)Designing training content through Group StorytellingThe 2010 14th International Conference on Computer Supported Cooperative Work in Design10.1109/CSCWD.2010.5471888(689-694)Online publication date: Apr-2010
https://doi.org/10.1109/CSCWD.2010.5471888
Kay R(2008)Exploring the relationship between emotions and the acquisition of computer knowledgeComputers & Education10.1016/j.compedu.2006.12.00250:4(1269-1283)Online publication date: 1-May-2008
https://dl.acm.org/doi/10.1016/j.compedu.2006.12.002
Show More Cited By

View Options

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Publication

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Media

Figures

Other

Tables

View Table of Contents