We examine the nature of Collaborative Networked Organizations in Government (CNO-G) and identify... more We examine the nature of Collaborative Networked Organizations in Government (CNO-G) and identify three core capabilities characterising such organizations - Partnership, Coordination and Integration. By considering these capabilities as idioms for the CNO-G domain, we define a conceptual model that expresses such capabilities using modeling abstractions provided by ARCON (A Reference Model for Collaborative Networks). Finally, we illustrate the resulting domain-specific modelling framework through the example of a concrete CNO-G aimed at delivering a seamless public service.
Abstract: Electronic Government requires new approaches to the acquisition, management and distri... more Abstract: Electronic Government requires new approaches to the acquisition, management and distribution of knowledge in the public organizations to transform public service delivery, enable inter-agency cooperation and support for complex decision making activities by both middle level and senior level public officers. This paper explains the need for knowledge management (KM) in government, explores knowledge management requirements for public organizations in the context of electronic government, and describes available KM ...
Cooperation between the members of a virtual manufacturing organization can be described as follo... more Cooperation between the members of a virtual manufacturing organization can be described as following a certain protocol, similar to communication protocols in distributed systems. We investigate how it is possible to model such protocols explicitly, for an organization modeled as a client-server system where one member (a client) can request another (a server) to fulfill a certain production goal. The goal is given in an abstract way: the type of the product and its required quantity. It is up to the server to decide if and how to implement this goal. ...
Abstract Recognized as a critical factor for the whole-of-government capability, many governments... more Abstract Recognized as a critical factor for the whole-of-government capability, many governments have initiated Enterprise Architectures (EA) programs. However, while there is no shortage of EA frameworks, the understanding of what makes EA practice effective in a government enterprise is limited. This paper presents the results of empirical research aimed at determining the key factors for raising the maturity of the Government Enterprise Architecture (GEA) practice, part of an effort to guide policy-makers of a particular ...
Responding to the issues of complexity, relevance, cost and risk of Electronic Governance (EGOV),... more Responding to the issues of complexity, relevance, cost and risk of Electronic Governance (EGOV), we witness a specialization of the roles responsible for EGOV development and operation, professionalizationof the personnel playing such roles, and utilization of the EGOV services and information to fulfill citizen needs. In order to build competencies required by such(managerial, professional, technician and user) roles, education becomes a key success factor, and a growing variety of EGOV learning opportunities emerges. However, lacking conceptual underpinnings for EGO education, the discovery, analysis and integration of such opportunities is difficult. To address this need, the paper develops a theoretical construct for EGO education, applies six measures to this construct: who-- learners, why -- roles, what -- competencies, how --programs, where -- schools, and when -- prerequisites, and validates it through a landscaping exercise focusing on EGOV university programs.
Abstract The paper presents an initiative by UNU-IIST to build a global Community of Practice int... more Abstract The paper presents an initiative by UNU-IIST to build a global Community of Practice interested in developing, sharing and applying concrete solutions for e-Governance--UNeGov. net. We present the rationale for the initiative, along with its mission, objectives and activities. We also describe a novel approach to collaborative problem solving supported by the UNeGov. net Portal. The approach is based on a repository of resources relevant to e-Governance to underpin a process of formulating, exploring, matching and ...
Abstract A promising strategy to promote good governance is harnessing the opportunities provided... more Abstract A promising strategy to promote good governance is harnessing the opportunities provided by the use of mobile phones, widely accessible to most segments of the society, for delivering public information and services and for decision-making by government. This paper investigates the design and implementation of mobile governance (MGOV) strategies for development (MGOV4D). Specifically, it presents an MGOV4D strategy framework to support mobile Information and Communication Technologies (ICT) for development ( ...
E-Appointment services could be considered as simple solutions providing significant benefits for... more E-Appointment services could be considered as simple solutions providing significant benefits for improving the accessibility and efficiency for delivering public services requiring face-to-face interactions. Given the high number of services requiring appointment scheduling across government, a government-wide approach which provides e-appointment service as part of a software infrastructure for e-Government is clearly appealing over agency-specific solutions. The paper presents a case study of a one-stop e-Appointment service proposed as part of software infrastructure for e-Government. Relying on appointment-related information maintained by individual agencies, the service enables applicants to seamlessly arrange appointments to visit government agencies or centers providing public services through the one-stop government portal. We define a generic business process underpinning the delivery of one-stop e-Appointment service, propose an approach for implementing each of the business process steps, and present a concrete software solution to support the process. In addition, the paper discusses how the proposed solution addresses some of the challenges identified for delivering the service as part of software infrastructure for e-Government.
This outline introduces the Minitrack on Development Methods for Electronic Government, organized... more This outline introduces the Minitrack on Development Methods for Electronic Government, organized as part of the Electronic Government Track at HICCS-45. After explaining the rationale and scope of the Minitrack, the paper presents the summaries of accepted papers.
We examine the nature of Collaborative Networked Organizations in Government (CNO-G) and identify... more We examine the nature of Collaborative Networked Organizations in Government (CNO-G) and identify three core capabilities characterising such organizations - Partnership, Coordination and Integration. By considering these capabilities as idioms for the CNO-G domain, we define a conceptual model that expresses such capabilities using modeling abstractions provided by ARCON (A Reference Model for Collaborative Networks). Finally, we illustrate the resulting domain-specific modelling framework through the example of a concrete CNO-G aimed at delivering a seamless public service.
Abstract: Electronic Government requires new approaches to the acquisition, management and distri... more Abstract: Electronic Government requires new approaches to the acquisition, management and distribution of knowledge in the public organizations to transform public service delivery, enable inter-agency cooperation and support for complex decision making activities by both middle level and senior level public officers. This paper explains the need for knowledge management (KM) in government, explores knowledge management requirements for public organizations in the context of electronic government, and describes available KM ...
Cooperation between the members of a virtual manufacturing organization can be described as follo... more Cooperation between the members of a virtual manufacturing organization can be described as following a certain protocol, similar to communication protocols in distributed systems. We investigate how it is possible to model such protocols explicitly, for an organization modeled as a client-server system where one member (a client) can request another (a server) to fulfill a certain production goal. The goal is given in an abstract way: the type of the product and its required quantity. It is up to the server to decide if and how to implement this goal. ...
Abstract Recognized as a critical factor for the whole-of-government capability, many governments... more Abstract Recognized as a critical factor for the whole-of-government capability, many governments have initiated Enterprise Architectures (EA) programs. However, while there is no shortage of EA frameworks, the understanding of what makes EA practice effective in a government enterprise is limited. This paper presents the results of empirical research aimed at determining the key factors for raising the maturity of the Government Enterprise Architecture (GEA) practice, part of an effort to guide policy-makers of a particular ...
Responding to the issues of complexity, relevance, cost and risk of Electronic Governance (EGOV),... more Responding to the issues of complexity, relevance, cost and risk of Electronic Governance (EGOV), we witness a specialization of the roles responsible for EGOV development and operation, professionalizationof the personnel playing such roles, and utilization of the EGOV services and information to fulfill citizen needs. In order to build competencies required by such(managerial, professional, technician and user) roles, education becomes a key success factor, and a growing variety of EGOV learning opportunities emerges. However, lacking conceptual underpinnings for EGO education, the discovery, analysis and integration of such opportunities is difficult. To address this need, the paper develops a theoretical construct for EGO education, applies six measures to this construct: who-- learners, why -- roles, what -- competencies, how --programs, where -- schools, and when -- prerequisites, and validates it through a landscaping exercise focusing on EGOV university programs.
Abstract The paper presents an initiative by UNU-IIST to build a global Community of Practice int... more Abstract The paper presents an initiative by UNU-IIST to build a global Community of Practice interested in developing, sharing and applying concrete solutions for e-Governance--UNeGov. net. We present the rationale for the initiative, along with its mission, objectives and activities. We also describe a novel approach to collaborative problem solving supported by the UNeGov. net Portal. The approach is based on a repository of resources relevant to e-Governance to underpin a process of formulating, exploring, matching and ...
Abstract A promising strategy to promote good governance is harnessing the opportunities provided... more Abstract A promising strategy to promote good governance is harnessing the opportunities provided by the use of mobile phones, widely accessible to most segments of the society, for delivering public information and services and for decision-making by government. This paper investigates the design and implementation of mobile governance (MGOV) strategies for development (MGOV4D). Specifically, it presents an MGOV4D strategy framework to support mobile Information and Communication Technologies (ICT) for development ( ...
E-Appointment services could be considered as simple solutions providing significant benefits for... more E-Appointment services could be considered as simple solutions providing significant benefits for improving the accessibility and efficiency for delivering public services requiring face-to-face interactions. Given the high number of services requiring appointment scheduling across government, a government-wide approach which provides e-appointment service as part of a software infrastructure for e-Government is clearly appealing over agency-specific solutions. The paper presents a case study of a one-stop e-Appointment service proposed as part of software infrastructure for e-Government. Relying on appointment-related information maintained by individual agencies, the service enables applicants to seamlessly arrange appointments to visit government agencies or centers providing public services through the one-stop government portal. We define a generic business process underpinning the delivery of one-stop e-Appointment service, propose an approach for implementing each of the business process steps, and present a concrete software solution to support the process. In addition, the paper discusses how the proposed solution addresses some of the challenges identified for delivering the service as part of software infrastructure for e-Government.
This outline introduces the Minitrack on Development Methods for Electronic Government, organized... more This outline introduces the Minitrack on Development Methods for Electronic Government, organized as part of the Electronic Government Track at HICCS-45. After explaining the rationale and scope of the Minitrack, the paper presents the summaries of accepted papers.
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Papers by Tomasz Janowski