Md Adnan Rahman currently Pursuing his Ph.D. at the Putra Business School, Universiti Putra Malaysia and also working as a Research Assistant. His area of research is in Digital Marketing, Consumers' Purchasing Behaviour, Purchase Intention, Electronic Word of Mouth (e-WOM), Talent Management, Brand Management, Leadership Styles and the Industrial Revolution. Phone: +60197425710/ +8801644043438 Address: THE ACADEMIA, BLOCK: A (A-6-2) SOUTH CITY PLAZA, SERI KAMBANGAN
Journal of Advanced Research in Business and Management Studies, 2019
The aim of this paper is to investigate the relationships between service qualities, customer exp... more The aim of this paper is to investigate the relationships between service qualities, customer experience and customer satisfaction of e-banking in Bangladesh. A Self- Administered Questionnaire and convenience sampling technique are used to collect the data from 323 customers who are using E-Banking. Independent and dependent variables on a five-point “Likert Type Scale” specifies how strongly the respondents agree or disagree with the statements. Several statistical tools and techniques such as descriptive analysis, Zero Order Ka rl Pearson’s correlation analysis, and Ordinary Least Square (OLS) multiple regression analysis have been used to determine the empirical findings and draw a conclusion. The findings of the study show there are significant relationships between service quality, customer experience, and customer satisfaction of e-banking in Bangladesh. The findings of this study will contribute to the banking authority to give more attention to service quality to enhance the customer satisfaction with the recommendation of various measures should be put in place to make E-banking system smooth, effective and more secure.
Accessing in senior positions of organisations is always challenging for women especially in deve... more Accessing in senior positions of organisations is always challenging for women especially in developing countries. Although several studies in the past have helped explain the impact of some significant variables for women access to senior positions, not many studies examined the effects of certain factors such as empowerment, flexibility and trust on women's access to senior positions in the Ready Made Garments (RMG) industry. Thus, the aim of the study is to examine the impact of empowerment, flexibility and trust in the RMG industry where more than 90% of workers are women. This study employed a convenience sampling method to select 200 female respondents working in different positions RMG industry in Dhaka, Bangladesh. The finding reveals that empowerment and trust have the significant impact on women's access to the senior positions in RMG organizations in Bangladesh. However, findings shows that flexibility has no significant impact on women' access to senior positions in RMG organizations in Bangladesh. Future researches can be conducted to include more variables and respondents.
This study particularly focuses on Industry 4.0 in developing countries and, in particular, that ... more This study particularly focuses on Industry 4.0 in developing countries and, in particular, that of Bangladesh, which has been recognised as one of the fastest growing economies in South Asia. Prior to collecting the required data, a review was carried out on Industry 4.0 and the current prospect of it in the developing countries. The field study consisted of ten semi-structured interviews comprising of ten main questions concerning Industry 4.0 with ten scholars from both the Bangladeshi universities and various worldwide corporate sectors. The interviews lasted approximately thirty minutes and were conducted in English. After a successful analysis of all the interview transcripts, the study finds five main challenges along with some opportunities to apply Industry 4.0 in Bangladesh. The challenges include poor infrastructure, availability of cheaper labour, and expensive installation of technologies, lack of government supports and lack of knowledge. With this being the first research project regarding Industry 4.0 in Bangladesh, the findings of the study generate some recommendations that could be effective for the decision makers both in government and the private sector.
The primary objective of this study is to identify the challenges of talent management (TM) pract... more The primary objective of this study is to identify the challenges of talent management (TM) practices within private organisations in Bangladesh. This explorative study used unstructured interview methods for the data collection. This study conducted only ten interviews including seven experts from the private sector of Bangladesh and three scholars from reputed universities of the country. After a sequential analysis of all the transcripts of the interviews, four main areas have been identified as the main challenges for talent management practices and performance development in Bangladeshi private organisations: (1) high expenditure; (2) lack of government support; (3) poor awareness; and (4) very few skilled trainers. This study includes a discussion on how TM can be applied in Bangladesh for the development of organisational performance.
The aim of this paper is to examine the impact of the different leadership styles on employee emp... more The aim of this paper is to examine the impact of the different leadership styles on employee empowerment in the Malaysian retail industry. A quantitative study was carried out to collect
The primary goal of this study is to investigate the connection between executives' compensation ... more The primary goal of this study is to investigate the connection between executives' compensation and firms' financial performance. Information with respect to executives' compensation and financial performance of Malaysian GLCs have been assembled utilizing secondary data sources and the inspecting period has been set as 2013 to 2017. Two regression models have been used applying the collected secondary information. Here, executives' compensation has been selected as the independent variable and proxy variables ROA and ROE have been used to depict firm performance. With these factors, two relapse models have been set up. It has been observed that compensation bundle given to the executives usually result in the good performance of the companies.
Journal of Advanced Research in Business and Management Studies, 2019
The aim of this paper is to investigate the relationships between service qualities, customer exp... more The aim of this paper is to investigate the relationships between service qualities, customer experience and customer satisfaction of e-banking in Bangladesh. A Self- Administered Questionnaire and convenience sampling technique are used to collect the data from 323 customers who are using E-Banking. Independent and dependent variables on a five-point “Likert Type Scale” specifies how strongly the respondents agree or disagree with the statements. Several statistical tools and techniques such as descriptive analysis, Zero Order Ka rl Pearson’s correlation analysis, and Ordinary Least Square (OLS) multiple regression analysis have been used to determine the empirical findings and draw a conclusion. The findings of the study show there are significant relationships between service quality, customer experience, and customer satisfaction of e-banking in Bangladesh. The findings of this study will contribute to the banking authority to give more attention to service quality to enhance the customer satisfaction with the recommendation of various measures should be put in place to make E-banking system smooth, effective and more secure.
Accessing in senior positions of organisations is always challenging for women especially in deve... more Accessing in senior positions of organisations is always challenging for women especially in developing countries. Although several studies in the past have helped explain the impact of some significant variables for women access to senior positions, not many studies examined the effects of certain factors such as empowerment, flexibility and trust on women's access to senior positions in the Ready Made Garments (RMG) industry. Thus, the aim of the study is to examine the impact of empowerment, flexibility and trust in the RMG industry where more than 90% of workers are women. This study employed a convenience sampling method to select 200 female respondents working in different positions RMG industry in Dhaka, Bangladesh. The finding reveals that empowerment and trust have the significant impact on women's access to the senior positions in RMG organizations in Bangladesh. However, findings shows that flexibility has no significant impact on women' access to senior positions in RMG organizations in Bangladesh. Future researches can be conducted to include more variables and respondents.
This study particularly focuses on Industry 4.0 in developing countries and, in particular, that ... more This study particularly focuses on Industry 4.0 in developing countries and, in particular, that of Bangladesh, which has been recognised as one of the fastest growing economies in South Asia. Prior to collecting the required data, a review was carried out on Industry 4.0 and the current prospect of it in the developing countries. The field study consisted of ten semi-structured interviews comprising of ten main questions concerning Industry 4.0 with ten scholars from both the Bangladeshi universities and various worldwide corporate sectors. The interviews lasted approximately thirty minutes and were conducted in English. After a successful analysis of all the interview transcripts, the study finds five main challenges along with some opportunities to apply Industry 4.0 in Bangladesh. The challenges include poor infrastructure, availability of cheaper labour, and expensive installation of technologies, lack of government supports and lack of knowledge. With this being the first research project regarding Industry 4.0 in Bangladesh, the findings of the study generate some recommendations that could be effective for the decision makers both in government and the private sector.
The primary objective of this study is to identify the challenges of talent management (TM) pract... more The primary objective of this study is to identify the challenges of talent management (TM) practices within private organisations in Bangladesh. This explorative study used unstructured interview methods for the data collection. This study conducted only ten interviews including seven experts from the private sector of Bangladesh and three scholars from reputed universities of the country. After a sequential analysis of all the transcripts of the interviews, four main areas have been identified as the main challenges for talent management practices and performance development in Bangladeshi private organisations: (1) high expenditure; (2) lack of government support; (3) poor awareness; and (4) very few skilled trainers. This study includes a discussion on how TM can be applied in Bangladesh for the development of organisational performance.
The aim of this paper is to examine the impact of the different leadership styles on employee emp... more The aim of this paper is to examine the impact of the different leadership styles on employee empowerment in the Malaysian retail industry. A quantitative study was carried out to collect
The primary goal of this study is to investigate the connection between executives' compensation ... more The primary goal of this study is to investigate the connection between executives' compensation and firms' financial performance. Information with respect to executives' compensation and financial performance of Malaysian GLCs have been assembled utilizing secondary data sources and the inspecting period has been set as 2013 to 2017. Two regression models have been used applying the collected secondary information. Here, executives' compensation has been selected as the independent variable and proxy variables ROA and ROE have been used to depict firm performance. With these factors, two relapse models have been set up. It has been observed that compensation bundle given to the executives usually result in the good performance of the companies.
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