2017 8th International Conference on Information Technology (ICIT)
A major constraint for the visually impaired is to navigate independently to unfamiliar places. O... more A major constraint for the visually impaired is to navigate independently to unfamiliar places. One of the widely used assistive technologies is the tactile map that consists of Braille labeling and features annotation. The tactile map enables the visually impaired to understand the geographical information of a particular place. However, despite its wide usage, tactile map still lacks in its usability and availability especially in Malaysia. This paper aims to investigate the usability issues of tactile map, identify the requirements and proposed a conceptual prototype named TacTalk to overcome the usability issues of the existing tactile map. Interviews were conducted with the visually impaired at Saint Nicholas' Home for the Blind in Penang. The results shows lack of information, misinterpretation, complexity, and hard to remember the map as the four main usability issues. Hence the proposed solution is named TacTalk, a ‘talking tactile map’ which consist of a tactile map with embedded buttons that will connect to TacTalk mobile application via Bluetooth to play the audio files once the button is pressed by the user.
2021 International Congress of Advanced Technology and Engineering (ICOTEN)
Obesity-related diseases such as coronary heart disease, stroke, respiratory disorders, etc. has ... more Obesity-related diseases such as coronary heart disease, stroke, respiratory disorders, etc. has steadily risen in the world over the last decades. Various studies related to obesity have been done; however, there is still a need to predict the possibility of losing obese patient’s weight based on history of his/her diet and exercise data. Therefore, this study use an obese patient as the case study. Diet and exercise data was collected using Smartwatch. This study classifies the obese patient’s level of possibility to lose weight to high (Good health), medium (Normal) and low (Poor health) from the patient's diet and exercise data. Machine learning techniques such as k-nearest neighbour and decision tree are used in this study to classify the diet and exercise data and find out the level of possibility to reduce weight. Analysis of this study shows that the decision tree provides the best accuracy for diet and exercise data where it is recorded 71.54% and 63.63% respectively. On the other hand, k-nearest neighbour shows the accuracy of 65.85% for diet and 69.32% for exercise data. The prediction results of this study can be used by the doctors and physicians to provide better advice and prescription for the obese patients.
2017 International Conference on Research and Innovation in Information Systems (ICRIIS), 2017
Lifestyle disease has been a sprawling issue not only in Malaysia, but worldwide. In the literatu... more Lifestyle disease has been a sprawling issue not only in Malaysia, but worldwide. In the literature, low health literacy and negative health attitude are the two main causal factors for high number of lifestyle disease. Meanwhile, mobile health or better known as mHealth is found to enhance health literacy and encourage positive health attitude. This study aims to find the relationship between health literacy, health attitude and lifestyle disease for residence in Malaysia. A total of 150 responses have been collected using a questionnaire posted via social media platforms. The findings revealed that there is a significant relationship between health literacy and lifestyle disease as well as health attitude and lifestyle disease. Majority of the respondents have been found to have low health literacy and negative health attitude too. A mHealth application with features of disease information, symptoms checker, calorie counter, medication information and exercise can be proposed with hope to improve health literacy and attitude of Malaysia residence. The proposed features are based on responses solicited from the questionnaire.
2017 International Conference on Research and Innovation in Information Systems (ICRIIS), 2017
Enterprise Resource Planning (ERP) is an enterprise management system that integrates and streaml... more Enterprise Resource Planning (ERP) is an enterprise management system that integrates and streamlines business processes and functions, including supply chain management (SCM), across entire organization according to the organization's needs. The function of SCM in an ERP is to maintain manufacturing supply chain, which starts from input of data such as bill of material (BOM), planning, and procurement, right up to manufacturing management. BOM is an important input for supply chain management including Material Requirement Planning (MRP), which is one of ERP modules. This study is done at a multi-national company that has implemented ERP but having problems in inventory management on thousands of raw material and parts in production shop floor. Poor inventory management in production floor will cause excess or shortages of raw material which indirectly impact business performance of the company. Thus an additional module similar to MRP module is proposed to be implemented in th...
The contingency view of Quality Management (QM) postulates that QM practices and performance does... more The contingency view of Quality Management (QM) postulates that QM practices and performance does not always have a direct positive relationship but is contingent upon a third variable that might be moderating it. Despite various QM related publications in the literature, few empirical works were conducted with this view in mind. In this study, operational complexity has been identified as the new moderating variable that is affecting the relationship of QM practices and operational performance. This is based on distinct operational characteristics between original equipment manufacturer (OEM) and contract manufacturer (CM). This survey-based study was conducted in Malaysia’s Electrical and Electronics (E & E) manufacturing industry that contributes significantly to the economy and creation of jobs in the country. Data were obtained from 116 companies with a response rate of 17.8%, using company as unit of analysis. Partial Least Square Structural Equation Modelling (PLS-SEM) techni...
ARPN journal of engineering and applied sciences, 2015
The electrical and electronics (E and E) manufacturing industry is one of the most complex, chall... more The electrical and electronics (E and E) manufacturing industry is one of the most complex, challenging and dynamic industry. In order to maintain competitiveness, companies need to learn how to manage and leverage on the increase of complexity in their operations. This study seeks to understand the relationship between operational complexity and operational performance of E and E industry in Malaysia. This survey-based study registered a response rate of 17.8% with 111 usable data. Partial Least Square Structural Equation Modelling (PLS-SEM) technique was applied to analyze the data. Operational complexity consists of two dimensions, namely, complicatedness and uncertainty. Meanwhile, operational performance has four dimensions of cost, quality, delivery and flexibility. Both variables are multi-dimensional and modeled as formative second order in PLS-SEM. Results of structural model reveal that operational complexity has a positive impact on operational performance which indicate ...
This paper attempts to propose a real-time knowledge management system to monitor productivity fo... more This paper attempts to propose a real-time knowledge management system to monitor productivity for production lines of small and medium size enterprises (SME). The proposed system hopes to empower managers in meeting the target of daily production output. The uniqueness is it provides real time productivity level to enhance visibility and control in the production lines. The system automates the process of data collection by using bar code scanners at the input and output stations. Productivity is calculated based on cycle time of each product and display in real time. Colour coded display indicating productivity level enables the line foreman to take immediate action. Apart from that, it can also send alert in the form of Whatsapps messages to relevant personnel in case of loss time issues. The system consists of two main modules, which are, data collection module and reporting module. It is developed as a web-based knowledge management system to ease setup, access, and maintenance...
Many organizations today are adopting Scrum, an Agile methodology for handling complex software p... more Many organizations today are adopting Scrum, an Agile methodology for handling complex software project. Despite all the benefits, there are still issues and challenges in adapting to Agile and some refusals to move from traditional method. This research aims to assess the perception of effectiveness of implementation of Scrum and identify the challenges after adopting Scrum in an information technology (IT) department of company X, a multinational manufacturing company in Malaysia. The findings of this study revealed that after one year of adopting Scrum, the perceptions from the staff is there is no significant improvement made. Five challenges were identified: team members unaware of each other’s tasks, difficulty in handling daily task priorities, no work synchronization among management and delivery team, too many tasks at the middle of sprints and poor attendance during daily stand up meeting. An enhanced Scrum framework that uses Scrum and Kanban is proposed to address the id...
Communications in Computer and Information Science, 2018
The increasing trend in online shopping urges the need of continuous enhancing and improving user... more The increasing trend in online shopping urges the need of continuous enhancing and improving user experience in many aspects and on-time delivery of goods is one of the key area. This paper explores the adoption of machine learning in predicting late delivery of goods on Malaysia national courier service named Poslaju. The prediction model also enables the visualization of the delivery trends for Poslaju Malaysia. Meanwhile, data extraction, transformation, experimental setup and performance comparison of various machine learning methods will be discussed in this paper.
Scientific research requires data collection instrument that is valid and reliable. This paper de... more Scientific research requires data collection instrument that is valid and reliable. This paper describes the framework and operationalization of the variables before outlining the process of developing the instrument to assess the impact of operational complexity (OC) on quality management (QM) practices – performance relationships in Malaysia’s Electrical and Electronics (E&E) manufacturing industry. It outlined the steps taken in developing the questionnaire and highlighted issues of common method bias, reliability and validity of the instrument, pretest method and sample size. The pretest result is then discussed. The paper concluded that pretesting is the most important stage and personal interviews are especially effective in detecting ambiguity in the instrument. Pilot run is necessary to test the data analysis procedure and to get the feel of the response rate.
The dependencies of the computer and the Internet keep increasing among the users. Thus, it poses... more The dependencies of the computer and the Internet keep increasing among the users. Thus, it poses to the increasing number of attacks as a result of using various application and tools. Security warning conveys an alert on the potential harm users might expose such as malware and any kind of attacks on their computer. In practice, most of the end users tend to ignore the security warning as it shows the messages repeatedly, although they have been exposed to many risks. A security warning dialogue is supposed to catch the user’s attention and comprehension however, because of users’ past experiences such habituation makes them became less focus. One-to-one interview session with 60 participants was conducted in order to gain further comprehension among the end users experiencing security warning and to investigate the usability issues of current security warning implementation. It is deemed of necessity to discover these usability issues in the current context of security warning pr...
A study on abundance and diversity of Hymenoptera was conducted in Gunung Datuk, Rembau. Sampling... more A study on abundance and diversity of Hymenoptera was conducted in Gunung Datuk, Rembau. Samplings were conducted from November 2014 to February 2015 using six Malaise traps. Three traps were placed at Site 1 at 700m height for high elevation and the remaining traps were placed at Site 2 at 200m height for low elevation. A total number of 221 Hymenopteran were collected which consist of nine families namely Ichneumonidae, Formicidae, Braconidae, Bethylidae, Evaniidae, Tiphiidae, Vespidae, Pompilidae and Apidae. In this study, 93 individuals were obtained from Site 1, comprising nine families and 43 morphospecies while 127 individuals were obtained from Site 2 with nine families and 45 morphospecies. Formicidae was the most dominant family collected from both sites with a total of 104 individuals while the least family recorded was Apidae with only one individual. Shannon’s Weiner Diversity Index (H’) showed Site 1 had the higher diversity value with H’ = 3.17 compared to Site 2 with...
In vitro fertilization (IVF) offers a great help to infertile couple that are trying to conceive ... more In vitro fertilization (IVF) offers a great help to infertile couple that are trying to conceive baby. However, the success rate of IVF is still relatively low (38%). A critical factor that influences the success of IVF is the quality of the embryo. The most viable embryo would be chosen to be transferred based on the morphology or appearance of the embryo. Embryologist would have to observe the morphology of embryo before selecting the most viable embryo to be transferred into woman uterus. There are two types of embryo assessment based on morphology, traditional morphology assessment and time-lapse imaging. In traditional morphology assessment, embryologists observe and evaluate the embryo based on grading system available. Meanwhile, in time-lapse imaging, embryo assessment could be done without disturbing embryo culture. Evaluation of the embryos using traditional morphological evaluation and time-lapse were still subjective. Researchers are trying to integrate machine learning ...
The majority of Malaysian electronics manufacturing companies are electronics contract manufactur... more The majority of Malaysian electronics manufacturing companies are electronics contract manufacturers (CM) and the industry is known as electronics manufacturing services (EMS). The industry is lucrative yet challenging. Companies in this industry need to have strong and flexible production system as well as supply chain to cater for diverse customer requirements such as high mix low volume demand. The objective of this paper is to identify the challenges in managing quality effectively and efficiently in a contract–manufacturing environment. Observation and semi–structured interviews were conducted to understand and identify the operational problems in a local EMS company. The problems are then analyzed and generalized against existing quality theories. Interestingly, the findings showed that all the problems have been addressed in the quality theories some 30 years ago.
The majority of Malaysian electronics manufacturing companies are electronics contract manufactur... more The majority of Malaysian electronics manufacturing companies are electronics contract manufacturers (CM) and the industry is known as electronics manufacturing services (EMS). The industry is lucrative yet challenging. Companies in this industry need to have strong and flexible production system as well as supply chain to cater for diverse customer requirements such as high mix low volume demand. The objective of this paper is to identify the challenges in managing quality effectively and efficiently in a contract–manufacturing environment. Observation and semi–structured interviews were conducted to understand and identify the operational problems in a local EMS company. The problems are then analyzed and generalized against existing quality theories. Interestingly, the findings showed that all the problems have been addressed in the quality theories some 30 years ago.
This study aimed to understand the problems faced by self-planning travellers when they plan for ... more This study aimed to understand the problems faced by self-planning travellers when they plan for a trip by searching travel information from the Internet and propose a system to facilitate the self-planning travellers to obtain useful travel information. An online survey was conducted via social media to understand the problems, the search criteria and types of content of travel itinerary needed in facilitating the planning. A total of 65 responses were collected. The results showed that there were too many unrelated information on the Web and travellers were unsure of where to start the search. Also, the result revealed that the search criteria needed to generate travel itinerary were travel date, travel duration, travel country and travel budget. Finally, flight schedule, hotel accommodation, sightseeing places, travelling route and things to do were the information required by travellers for their travel itineraries. Based on the results, a travel itinerary recommendation system ...
2017 8th International Conference on Information Technology (ICIT)
A major constraint for the visually impaired is to navigate independently to unfamiliar places. O... more A major constraint for the visually impaired is to navigate independently to unfamiliar places. One of the widely used assistive technologies is the tactile map that consists of Braille labeling and features annotation. The tactile map enables the visually impaired to understand the geographical information of a particular place. However, despite its wide usage, tactile map still lacks in its usability and availability especially in Malaysia. This paper aims to investigate the usability issues of tactile map, identify the requirements and proposed a conceptual prototype named TacTalk to overcome the usability issues of the existing tactile map. Interviews were conducted with the visually impaired at Saint Nicholas' Home for the Blind in Penang. The results shows lack of information, misinterpretation, complexity, and hard to remember the map as the four main usability issues. Hence the proposed solution is named TacTalk, a ‘talking tactile map’ which consist of a tactile map with embedded buttons that will connect to TacTalk mobile application via Bluetooth to play the audio files once the button is pressed by the user.
2021 International Congress of Advanced Technology and Engineering (ICOTEN)
Obesity-related diseases such as coronary heart disease, stroke, respiratory disorders, etc. has ... more Obesity-related diseases such as coronary heart disease, stroke, respiratory disorders, etc. has steadily risen in the world over the last decades. Various studies related to obesity have been done; however, there is still a need to predict the possibility of losing obese patient’s weight based on history of his/her diet and exercise data. Therefore, this study use an obese patient as the case study. Diet and exercise data was collected using Smartwatch. This study classifies the obese patient’s level of possibility to lose weight to high (Good health), medium (Normal) and low (Poor health) from the patient's diet and exercise data. Machine learning techniques such as k-nearest neighbour and decision tree are used in this study to classify the diet and exercise data and find out the level of possibility to reduce weight. Analysis of this study shows that the decision tree provides the best accuracy for diet and exercise data where it is recorded 71.54% and 63.63% respectively. On the other hand, k-nearest neighbour shows the accuracy of 65.85% for diet and 69.32% for exercise data. The prediction results of this study can be used by the doctors and physicians to provide better advice and prescription for the obese patients.
2017 International Conference on Research and Innovation in Information Systems (ICRIIS), 2017
Lifestyle disease has been a sprawling issue not only in Malaysia, but worldwide. In the literatu... more Lifestyle disease has been a sprawling issue not only in Malaysia, but worldwide. In the literature, low health literacy and negative health attitude are the two main causal factors for high number of lifestyle disease. Meanwhile, mobile health or better known as mHealth is found to enhance health literacy and encourage positive health attitude. This study aims to find the relationship between health literacy, health attitude and lifestyle disease for residence in Malaysia. A total of 150 responses have been collected using a questionnaire posted via social media platforms. The findings revealed that there is a significant relationship between health literacy and lifestyle disease as well as health attitude and lifestyle disease. Majority of the respondents have been found to have low health literacy and negative health attitude too. A mHealth application with features of disease information, symptoms checker, calorie counter, medication information and exercise can be proposed with hope to improve health literacy and attitude of Malaysia residence. The proposed features are based on responses solicited from the questionnaire.
2017 International Conference on Research and Innovation in Information Systems (ICRIIS), 2017
Enterprise Resource Planning (ERP) is an enterprise management system that integrates and streaml... more Enterprise Resource Planning (ERP) is an enterprise management system that integrates and streamlines business processes and functions, including supply chain management (SCM), across entire organization according to the organization's needs. The function of SCM in an ERP is to maintain manufacturing supply chain, which starts from input of data such as bill of material (BOM), planning, and procurement, right up to manufacturing management. BOM is an important input for supply chain management including Material Requirement Planning (MRP), which is one of ERP modules. This study is done at a multi-national company that has implemented ERP but having problems in inventory management on thousands of raw material and parts in production shop floor. Poor inventory management in production floor will cause excess or shortages of raw material which indirectly impact business performance of the company. Thus an additional module similar to MRP module is proposed to be implemented in th...
The contingency view of Quality Management (QM) postulates that QM practices and performance does... more The contingency view of Quality Management (QM) postulates that QM practices and performance does not always have a direct positive relationship but is contingent upon a third variable that might be moderating it. Despite various QM related publications in the literature, few empirical works were conducted with this view in mind. In this study, operational complexity has been identified as the new moderating variable that is affecting the relationship of QM practices and operational performance. This is based on distinct operational characteristics between original equipment manufacturer (OEM) and contract manufacturer (CM). This survey-based study was conducted in Malaysia’s Electrical and Electronics (E & E) manufacturing industry that contributes significantly to the economy and creation of jobs in the country. Data were obtained from 116 companies with a response rate of 17.8%, using company as unit of analysis. Partial Least Square Structural Equation Modelling (PLS-SEM) techni...
ARPN journal of engineering and applied sciences, 2015
The electrical and electronics (E and E) manufacturing industry is one of the most complex, chall... more The electrical and electronics (E and E) manufacturing industry is one of the most complex, challenging and dynamic industry. In order to maintain competitiveness, companies need to learn how to manage and leverage on the increase of complexity in their operations. This study seeks to understand the relationship between operational complexity and operational performance of E and E industry in Malaysia. This survey-based study registered a response rate of 17.8% with 111 usable data. Partial Least Square Structural Equation Modelling (PLS-SEM) technique was applied to analyze the data. Operational complexity consists of two dimensions, namely, complicatedness and uncertainty. Meanwhile, operational performance has four dimensions of cost, quality, delivery and flexibility. Both variables are multi-dimensional and modeled as formative second order in PLS-SEM. Results of structural model reveal that operational complexity has a positive impact on operational performance which indicate ...
This paper attempts to propose a real-time knowledge management system to monitor productivity fo... more This paper attempts to propose a real-time knowledge management system to monitor productivity for production lines of small and medium size enterprises (SME). The proposed system hopes to empower managers in meeting the target of daily production output. The uniqueness is it provides real time productivity level to enhance visibility and control in the production lines. The system automates the process of data collection by using bar code scanners at the input and output stations. Productivity is calculated based on cycle time of each product and display in real time. Colour coded display indicating productivity level enables the line foreman to take immediate action. Apart from that, it can also send alert in the form of Whatsapps messages to relevant personnel in case of loss time issues. The system consists of two main modules, which are, data collection module and reporting module. It is developed as a web-based knowledge management system to ease setup, access, and maintenance...
Many organizations today are adopting Scrum, an Agile methodology for handling complex software p... more Many organizations today are adopting Scrum, an Agile methodology for handling complex software project. Despite all the benefits, there are still issues and challenges in adapting to Agile and some refusals to move from traditional method. This research aims to assess the perception of effectiveness of implementation of Scrum and identify the challenges after adopting Scrum in an information technology (IT) department of company X, a multinational manufacturing company in Malaysia. The findings of this study revealed that after one year of adopting Scrum, the perceptions from the staff is there is no significant improvement made. Five challenges were identified: team members unaware of each other’s tasks, difficulty in handling daily task priorities, no work synchronization among management and delivery team, too many tasks at the middle of sprints and poor attendance during daily stand up meeting. An enhanced Scrum framework that uses Scrum and Kanban is proposed to address the id...
Communications in Computer and Information Science, 2018
The increasing trend in online shopping urges the need of continuous enhancing and improving user... more The increasing trend in online shopping urges the need of continuous enhancing and improving user experience in many aspects and on-time delivery of goods is one of the key area. This paper explores the adoption of machine learning in predicting late delivery of goods on Malaysia national courier service named Poslaju. The prediction model also enables the visualization of the delivery trends for Poslaju Malaysia. Meanwhile, data extraction, transformation, experimental setup and performance comparison of various machine learning methods will be discussed in this paper.
Scientific research requires data collection instrument that is valid and reliable. This paper de... more Scientific research requires data collection instrument that is valid and reliable. This paper describes the framework and operationalization of the variables before outlining the process of developing the instrument to assess the impact of operational complexity (OC) on quality management (QM) practices – performance relationships in Malaysia’s Electrical and Electronics (E&E) manufacturing industry. It outlined the steps taken in developing the questionnaire and highlighted issues of common method bias, reliability and validity of the instrument, pretest method and sample size. The pretest result is then discussed. The paper concluded that pretesting is the most important stage and personal interviews are especially effective in detecting ambiguity in the instrument. Pilot run is necessary to test the data analysis procedure and to get the feel of the response rate.
The dependencies of the computer and the Internet keep increasing among the users. Thus, it poses... more The dependencies of the computer and the Internet keep increasing among the users. Thus, it poses to the increasing number of attacks as a result of using various application and tools. Security warning conveys an alert on the potential harm users might expose such as malware and any kind of attacks on their computer. In practice, most of the end users tend to ignore the security warning as it shows the messages repeatedly, although they have been exposed to many risks. A security warning dialogue is supposed to catch the user’s attention and comprehension however, because of users’ past experiences such habituation makes them became less focus. One-to-one interview session with 60 participants was conducted in order to gain further comprehension among the end users experiencing security warning and to investigate the usability issues of current security warning implementation. It is deemed of necessity to discover these usability issues in the current context of security warning pr...
A study on abundance and diversity of Hymenoptera was conducted in Gunung Datuk, Rembau. Sampling... more A study on abundance and diversity of Hymenoptera was conducted in Gunung Datuk, Rembau. Samplings were conducted from November 2014 to February 2015 using six Malaise traps. Three traps were placed at Site 1 at 700m height for high elevation and the remaining traps were placed at Site 2 at 200m height for low elevation. A total number of 221 Hymenopteran were collected which consist of nine families namely Ichneumonidae, Formicidae, Braconidae, Bethylidae, Evaniidae, Tiphiidae, Vespidae, Pompilidae and Apidae. In this study, 93 individuals were obtained from Site 1, comprising nine families and 43 morphospecies while 127 individuals were obtained from Site 2 with nine families and 45 morphospecies. Formicidae was the most dominant family collected from both sites with a total of 104 individuals while the least family recorded was Apidae with only one individual. Shannon’s Weiner Diversity Index (H’) showed Site 1 had the higher diversity value with H’ = 3.17 compared to Site 2 with...
In vitro fertilization (IVF) offers a great help to infertile couple that are trying to conceive ... more In vitro fertilization (IVF) offers a great help to infertile couple that are trying to conceive baby. However, the success rate of IVF is still relatively low (38%). A critical factor that influences the success of IVF is the quality of the embryo. The most viable embryo would be chosen to be transferred based on the morphology or appearance of the embryo. Embryologist would have to observe the morphology of embryo before selecting the most viable embryo to be transferred into woman uterus. There are two types of embryo assessment based on morphology, traditional morphology assessment and time-lapse imaging. In traditional morphology assessment, embryologists observe and evaluate the embryo based on grading system available. Meanwhile, in time-lapse imaging, embryo assessment could be done without disturbing embryo culture. Evaluation of the embryos using traditional morphological evaluation and time-lapse were still subjective. Researchers are trying to integrate machine learning ...
The majority of Malaysian electronics manufacturing companies are electronics contract manufactur... more The majority of Malaysian electronics manufacturing companies are electronics contract manufacturers (CM) and the industry is known as electronics manufacturing services (EMS). The industry is lucrative yet challenging. Companies in this industry need to have strong and flexible production system as well as supply chain to cater for diverse customer requirements such as high mix low volume demand. The objective of this paper is to identify the challenges in managing quality effectively and efficiently in a contract–manufacturing environment. Observation and semi–structured interviews were conducted to understand and identify the operational problems in a local EMS company. The problems are then analyzed and generalized against existing quality theories. Interestingly, the findings showed that all the problems have been addressed in the quality theories some 30 years ago.
The majority of Malaysian electronics manufacturing companies are electronics contract manufactur... more The majority of Malaysian electronics manufacturing companies are electronics contract manufacturers (CM) and the industry is known as electronics manufacturing services (EMS). The industry is lucrative yet challenging. Companies in this industry need to have strong and flexible production system as well as supply chain to cater for diverse customer requirements such as high mix low volume demand. The objective of this paper is to identify the challenges in managing quality effectively and efficiently in a contract–manufacturing environment. Observation and semi–structured interviews were conducted to understand and identify the operational problems in a local EMS company. The problems are then analyzed and generalized against existing quality theories. Interestingly, the findings showed that all the problems have been addressed in the quality theories some 30 years ago.
This study aimed to understand the problems faced by self-planning travellers when they plan for ... more This study aimed to understand the problems faced by self-planning travellers when they plan for a trip by searching travel information from the Internet and propose a system to facilitate the self-planning travellers to obtain useful travel information. An online survey was conducted via social media to understand the problems, the search criteria and types of content of travel itinerary needed in facilitating the planning. A total of 65 responses were collected. The results showed that there were too many unrelated information on the Web and travellers were unsure of where to start the search. Also, the result revealed that the search criteria needed to generate travel itinerary were travel date, travel duration, travel country and travel budget. Finally, flight schedule, hotel accommodation, sightseeing places, travelling route and things to do were the information required by travellers for their travel itineraries. Based on the results, a travel itinerary recommendation system ...
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Papers by Nasuha Lee Abdullah