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Measuring student oriented quality in higher education: application of the ECSI methodology
Measuring student oriented quality in higher education: application of the ECSI methodology
Sinergie rapporti di …, 2000
Jacob Eskildsen
Abstract
... Page 2. MEASURING STUDENT ORIENTED QUALITY IN HIGHER EDUCATION372 1. Introduction Total Quality Management spreads from business to education. Many highereducation institutions have been stimulated and influenced by a total quality framework for both ...
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