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African Journal of Marketing Management
Assessing food attributes and marketing services of private restaurants on the campus of University of Abomey-Calavi, BeninIn Benin Republic (West Africa), the public student restaurant of the University of Abomey-Calavi is being criticized for its irregular and poor service. Therefore, private restaurants have settled on the campus streets to fill the gap. Which food attributes and marketing services do students value most? How do those restaurants compare with the Agro Maquis reference restaurant, which presumably offers modern catering services? The study aims to reveal food marketing services, as critical drivers of food demand in a restaurant. Principal component analysis was carried out to identify types of private restaurants that have settled on the streets of the campus. This was done based on 13 marketing service attributes. The set of restaurants with the prevailing profile was tested for conformity with the reference one. 60% of the private restaurants comply well with cleanness and 70% with attractiveness/prettiness of the place. Also, 90% of the private restaurants addressed the time-saving need of consumers in a satisfactory manner and 60% were found efficient in terms of hygiene. Three main groups of restaurants were revealed. The one mostly represented is the one that takes into account: hygiene, seller and food presentation and packaging, guest care quality, diversity of services and service time. The conformity test shows that the dominant restaurants in the campus streets compare quite well with the Agro-maquis restaurant for most product attributes and marketing services. Outsourcing of catering service to qualified private restaurants in public universities should be implemented, based on track records of attractive marketing services.
Food consumption is recognised as an assemblage of appropriate and changing social practice, where food no longer only assists as sustenance but also a way to relate to other people in social, cultural and political terms. The study assessed level of food and beverage patronage by local and international tourist in the New Juaben Municipality of the Eastern Region of Ghana. Descriptive survey approach of qualitative research was used. Purposive sampling technique was used to select four restaurants which are highly patronised by both international and local tourists. The study population was made up of international tourists, and indigenous Ghanaians of all the four selected restaurants. One hundred and forty-four (144) respondents were selected by the simple random process. Questionnaires were developed and administered among the above mentioned respondents at the selected restaurants personally. Data analysis was performed using Statistical Package for the Social Sciences (SPSS) version 20. The data was analysed using descriptive methods of analysis. The responses were recorded in frequencies and percentages. The study revealed that majority (67.9%) of the Ghanaian respondents patronized local foods as compared with continental foods in the various restaurants whilst (68%) of the international tourists had high affection for local foods. The study recommended that Restaurant Managers and Chefs should design flexible menus that are of quality but affordable to offer Ghanaian tourists the opportunity to taste or consume indigenous dishes.
International Journal of Heritage, Tourism and Hospitality
Comparison of Modern and Traditional Restaurants Patronage among Selected Undergraduates in Tanke, Ilorin, Kwara-State, Nigeria2018 •
Selected fast foods, restaurants and hotel restaurants were assessed for customers " perceptions and expectations of food service quality in Port Harcourt municipality using five dimensions of service quality (tangible, reliability, responsiveness, assurance and empathy). Questionnaires were distributed to customers during lunch and dinner period for two weeks. The data were analysed using descriptive statistical methods. The study revealed that hotel restaurants customers were satisfied with the service while casual restaurants customers prefer busy environment. Fast food customers were not satisfied with the quality of food, service and atmosphere. It also showed that the customers were conscious of time the waiter/waitress takes in serving their food or give bills. The study also showed that there is a relationship between quality attributes of food, service, environment and customer " s perception and satisfaction.
https://ijshr.com/IJSHR_Vol.4_Issue.1_Jan2019/IJSHR_Abstract.0013.html
Evaluating the Consumption of Non-Home Prepared Food in Anambra State, NigeriaThis study examines the consumption of non-home prepared food in Anambra State, Nigeria. The objectives of the study is to assess the determinants of consumption of non-home prepared food in Anambra State and to ascertain the economic importance of non home prepared food in Anambra State. Primary source of that collection was employed in this study through administration of a well structured Questionnaire. The statistical tools used in this study include the frequency distribution, percentage distribution, descriptive analysis and Chi-square analysis. The findings of this study that sex, age, marital status, occupation, and average monthly income has significant impact on patronage of non-home prepared food. It was found that more males patronize non-home prepared food than females. Also, findings showed that as the age grade increases patronage of non-home prepared food decreases. It was found that single respondents often patronize non-home prepared food than married respondents. Further findings showed that non salary earners equally patronize non-home prepared food than salary earners. Also, findings showed that respondents with less than 10000 average monthly income patronize non-home prepared food mostly followed by respondents with 10000 to 19000 average monthly income. This result indicates that as average monthly income increases, patronage of non-home prepared food decreases. However, findings revealed that non-home prepared food does not significantly impact on the economy of Anambra State. Keywords: Age, Food, Monthly Income, Occupation, Sex, Patronage,
When one grows up in a distinctive culture, it’s bound to influence his/her lifestyle, including adopted traditions, taboos, rituals, belief system-and perhaps most enjoyable, his/her food choice. Thus, Culture in its diversity, comprising of beliefs, taboos, traditions, as well as rituals, has dietary requirements with regard to the dishes and/ingredients that may be consumed. Melia (2011) asserts that Food choices among the global hospitality clientele are diverse; including ethnic cuisines, fusion cuisines and contemporary cuisines, with a variety of factors determining these choices. However, in spite of this broad classification of cuisines, the menu, and especially the Kenyan menu, has particularly focused on exotic national cuisines such as the French cuisine, Italian cuisine, German cuisine, Mexican cuisine, Indian cuisine etc (Jee Hye Lee, 2014), in an effort to increase and/ or maintain profitability. Moreover, the Kenyan hospitality training institutions have put more emphasis on culinary skills that incline towards the worlds’ cuisines, with very little, and sometimes no focus on the pure ethnic culinary skills within their programs. Therefore, the purpose of the study was to investigate the cultural factors that determine food choices among hospitality clientele in the commercial catering outlets. The general objective was to investigate the hospitality industry’s client food choices, and the cultural factors that determine food item choices among the clients. A cross-section survey as well as descriptive correlation survey approach was adopted, while the target population constituted hospitality clientele patronizing the food outlets in Kisumu City of Kisumu County. Purposive sampling, systematic random sampling, as well as simple random sampling were employed, with a sample size of 384 respondents. Pre-testing was conducted in three commercial catering outlets to ensure validity of the instruments, while on the other hand, the reliability statistics for independent variable had Cronchbach’s Alpha coefficient of 0.891(>0.70), while those of moderating variable had Cronchbach’s Alpha coefficient of 0.792 (>0.70). Interview schedules and questionnaires were administered to the study population and recorded a response rate of 97.6%. Data was coded and analyzed by use of SPSS version 20, and presented via descriptive statistics including frequencies and percentages, inferential statistics including regression and chi square ( ), ANOVA and t-test. The results of the study show that there is a relationship between cultural factors and food choices by hospitality clientele in commercial catering outlets within Kisumu City, Kisumu County, hence food choices are determined by cultural factors; traditions, taboos, beliefs and rituals respectively. Conversely, the study results depicts that there is influence of environmental factors on the relationship between cultural factors and food choices by hospitality clientele in commercial catering outlets within Kisumu City in Kisumu County. Thus environmental factors, including geographic factors, economic factors and social factors, have a moderating influence on the relationship between cultural factors and food choices by hospitality clientele. Hypotheses of the study were formulated and tested at 0.05% level of significance. The results show that the study failed to reject all the three null hypotheses and concluded at 95% confidence level; there is no significant relationship between cultural factors and food choices among the hospitality clientele in commercial catering outlets within Kisumu city, Kisumu County, there is no significant influence of environmental factors on the relationship between cultural factors and food choices by hospitality clientele in commercial catering outlets within Kisumu city in Kisumu County, and there is no significant relationship between environmental factors and food choices by the hospitality clientele in commercial catering outlets within Kisumu city, Kisumu County. In conclusion, the study found out that; food choices are determined by the cultural factors, environmental factors on the other hand have a moderating influence on the food choices by hospitality clientele, and there is an effect of environmental factors on food choices.
Frontiers in Sustainable Food Systems
Traditional Products and New Developments in the Restaurant Sector in East Africa. The Case Study of Nakuru County, Kenya2020 •
Over the last 20 years, we have witnessed worldwide a renewed interest in local food products and traditional cuisine. Addressing this demand, the catering industry has played a pivotal role in reviving local food heritage and traditions. While several studies have explored the evolution of this trend in Europe, little attention has been given to this phenomenon in contemporary Africa. To partially fill this gap in the literature, we conducted an ethnographic study to investigate the role of the catering sector in recovering and promoting food and gastronomic heritage in Nakuru County, an emerging Kenyan agricultural and tourist hub. Specifically, we aimed at understanding the main drivers behind the offering and demand for traditional ingredients and recipes. Fieldwork was conducted through the analysis of 41 restaurants and hotels, and data collection was completed through semi-structured interviews with 51 professionals, including owners, food and beverage managers, and chefs. We reported 33 recipes and ingredients tied to Kenyan culinary traditions. Some differences in the role of Kenyan cuisine emerged, with the differentiation mostly linked to the customer profiles. In particular, attention toward traditional foods was more accentuated in restaurants aimed at middle-and high-income Kenyan customers and for specific products namely African leafy vegetables and indigenous chicken, locally known as kuku kienyeji. Concurrently, we discovered that the inclusion of these products on the restaurant menus implied an incipient localization of the food supply chains based on self-production or direct commercial relationships with small-scale producers. The research highlighted how the relaunch of traditional food and cuisine develops from a demand for healthy and natural products rather than a search for cultural authenticity. Based on the specificities of the local market, this fosters the creation of alternative supply strategies to cope with the poor quality of ingredients, price fluctuations, and discontinuity of the supply. In this sense, the research suggests also considering tangible factors linked to the technological and logistical conditions of the trade and safety of food to understand the drivers behind the rediscovery of local and traditional foods.
African Journal of Management and Business Research
Food Service Delivery and Consumer Preference of Fast-Food Restaurants in Port Harcourt2022 •
Understanding customers’ decisions toward preference of a brand such as Fast-Food Restaurant should be fundamental for the growth of any business. Every Customer wants to enjoy value for money and memorable dining experience. The purpose of this study is to find out the relationship between Food Service Delivery and Consumer Preference of Fast-food Restaurants in Port Harcourt. To establish this purpose, six Research Questions, Objectives and Hypotheses were formulated. Quantitative survey method was adopted. The population of the study consisted of customers of Fast Foods operating in Port Harcourt. A total of 10 hotels were selected from a sample size of 323 using Freund and William formula. An infinite sample size was determined. Questionnaire was adopted for the collection of data and Pearson’s Product Moment Coefficient was used in testing of hypotheses. The findings of the study revealed a positive Correlation between the dimensions of Food Service Delivery (Food Quality, Servicescape and Price). The measures of Customer Preference (Revisit Intention and Positive Word of Mouth). A significant relationship exists between the Independent Variables (Food Service Delivery and the Dependent Variables (Customer Preference). The study concluded that Managers should look out for elements that could influence Customer Decisions and take advantage by offering better Dining Experience Packages than the competitors. Managers should be innovative in Food Service Delivery; to meet the sophisticated and expectant customers. The study therefore, recommended that Managers should evaluate their Service Delivery Process, Pricing and feedback mechanisms and put them in place to improve and enhance Food Service Delivery.
Journal of Foodservice Business Research
Selection of traditional catering establishments in Ghana: Diners’ perspectives2016 •
Fruit, Vegetable and Cereal Science and Biotechnology
An International Organization to Improve Knowledge on Potato Virus Y2019 •
Journal of Islamic Thought and Civilization
Occupational Safety in Islamic Perspective2018 •
History of European Ideas
Saint Augustine of Hippo, Step-Father of Liberalism2010 •
29th Joint Propulsion Conference and Exhibit
Generation of helical gears with new surfaces topology by application of CNC machines1993 •
2024 •
Brain, Behavior, and Immunity
COVID-19-related information sources and psychological well-being: An online survey study in Taiwan2020 •
2016 •
Clinical Infectious Diseases
Impact of Pneumococcal Vaccination on the Incidence of Pneumonia by HIV Infection Status among Patients Enrolled in the Veterans Aging Cohort 5‐Site Study2008 •
2016 •
Journal of Biomedical and Pharmaceutical Research
A Case Report on Neuro-Retinitis