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Transforming Horizons: The Process of Learning in Global Social
Action
Richard Kiely
University of Georgia
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Transforming Horizons:
The Process of Learning in Global Social Action
Richard Kiely
University of Georgia
Abstract: This paper presents research that led to the development of a theoretical
framework for explaining how adult learners experience the process of transformational
learning in global social action.
Mezirow’s (1991, 2000) transformational learning theory provides adult educators with a
useful model for understanding how adult learners engage in critically reflective forms of
learning that may lead to significant changes in consciousness and lifestyle habits. However, a
number of adult learning theorists have argued that Mezirow’s transformational learning theory
has overestimated its usefulness in understanding and explaining how context and unequal
relations of power shape transformational learning processes (Clark & Wilson, 1991; Collard &
Law, 1989; Hart, 1990; Newman, 1994). Adult learning theorists have also critiqued Mezirow’s
theory for privileging rational forms of learning, such as critical reflection and discourse, over
affective and spiritual modes of learning which further weakens the model’s explanatory power
(Brookfield, 1994; Tisdell, 2000). Taylor (2000) indicates that empirical studies have neglected
to address ongoing theoretical concerns regarding Mezirow’s transformational learning model
and in particular, how transformational learning helps foster the movement from individual
perspective transformation to social action (Foley, 1999). The purpose of this longitudinal case
study was to examine how adult undergraduate students experience transformational learning as
a result of their participation in an international service-learning program in Nicaragua (Kiely,
2002). This paper describes a transformational learning process model that emerged from this
study. The model provides a useful framework for understanding how adult learners engage in
global social action.
Theoretical Framework
Mezirow’s (1991, 2000) transformational learning theory informed this study. His
conceptual model describes a learning process that results in the re-examination of distorted
assumptions through critical reflection and discourse which eventually can lead to transformation
of one’s worldview or “frame of reference” (Mezirow, 2000). The transformational learning
process includes the following non-sequential components: 1) A disorienting dilemma, 2) selfexamination with feelings of fear, anger, guilt or shame, 3) a critical assessment of assumptions,
4) recognition that one’s discontent and the process of transformation are shared, 5) exploration
of options for new roles, relationships, and actions, 6) planning a course of action, 7) acquiring
knowledge and skills for implementing one’s plans, 8) provisionally trying of new roles 9)
building competence and self-confidence in new roles and relationships 10) a reintegration into
one’s life on the basis of conditions dictated by one’s new perspective (Mezirow, 2000, p. 22).
According to Mezirow (2000), the forms of perspective transformation and the actions that
result, depend on the unique circumstances that one is experiencing. In addition, because people
bring diverse biographies, experiences, self-concepts, motivations and expectations into different
educational contexts there is still a tremendous amount of debate regarding the processes that
lead to transformation of one’s world-view (Taylor, 2000, Mezirow, 2000).
Lyon (2002) provides an excellent review of eight empirical studies that explore
transformational learning in cross-cultural learning contexts. She found that these studies shared
elements in their findings including: the identification of disorienting dilemmas as a trigger for
learning, reflective and non-reflective learning processes, different types of perspective
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transformation, and the important role of relationships in facilitating transformational learning
(Lyon, 2002). Importantly, the studies above did not offer insight on how contextual factors
affect study participants’ transformational learning and neglected to examine the long-term
processes of transformational learning (Lyon, 2002; Taylor, 2000). Prior studies largely assume a
constructivist epistemological position and do not include in their analyses a response to the
theoretical critiques described earlier regarding the role of context, power, and affect in
transformational learning. Consequently, the individualist, psychological and rational framework
underlying Mezirow’s (1991, 2000) theory remains largely the same. This study examined how
adult students from the US experienced the process of transformational learning as a result of
their participation in a community-based service-learning program in Nicaragua.
The International Service-Learning Program Setting
Since 1994, a small community college in upstate New York has offered students the
opportunity to participate in a six-credit service-learning immersion program in Puerto Cabezas,
Nicaragua, a community that has been experiencing persistent poverty. Students attend seminars
on a variety of topics, (i.e., health, political economy, community development, Nicaraguan
history, and Spanish language) and organize and implement health clinics in collaboration with
community members. The international service-learning program maintains an explicit social
justice orientation and is purposely designed to disrupt students’ notion of reality. The learning
goals of the program involve raising consciousness about the historical development of racism,
sexism, economic disparities, and unequal relations of power through a series of community
presentations, seminars and readings. The transformative vision embedded in the course
pedagogy is that after participating in service-learning students will develop a critical
understanding of the meaning of global citizenship, and begin to engage in social action to
transform existing institutions and policies that perpetuate political oppression, economic
disparities and persistent global poverty.
Methodology
The study used a longitudinal case study design to better understand how undergraduate students
from the U.S. experienced transformational learning processes during and after participation in
community-based international service-learning program in Nicaragua (Kiely, 2002). Data
gathering methods included on-site participant observation, document analysis of journals and
final reflection papers, and semi-structured interviews. A purposeful, heterogeneous sample of
twenty undergraduate students participated in the study from 1994 to 2002 (Patton, 2002).
Constant comparative analysis (Glaser & Strauss, 1973) of the research data aided in the
identification of emergent patterns associated with the meanings study participants attributed to
their international service-learning experience (Merriam, 1998).
Findings & Implications
The study identified six themes that describe how students experience the process of
transformational learning in international service-learning: contextual border crossing,
dissonance, personalizing, processing, connecting and emerging global consciousness. These six
themes expand on Mezirow’s (2000) model and provide a useful conceptual framework for
educators to better understand the learning processes that connect individual perspective
transformation and social action.
Contextual border crossing
Once they arrive in Nicaragua, students begin to unpack previously invisible aspects of
their social, political, cultural and economic “baggage” and start to recognize their privileged
position relative to the resource-poor Nicaraguans that they work with. Contextual border
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crossing represents the transformational learning process of re-positioning one’s identity and
social location on the global map of power across personal, structural, and historically structured
social relations and borders. For example, Doris reflects on the contextual “baggage” she
uncovered and reexamined during and after her international service-learning experience:
I was about to embark on the ‘mission’ of ‘helping people’ so poor that they can’t help
themselves. I was about to impart my ‘Western knowledge’ on a rural coastal community whose
most outstanding statistic was 90% unemployment. I felt good about this mission and hopeful
that whatever relief from physical suffering I could bring the community was a means to an end.
My experience in rural Nicaragua would soon prove this ‘Western thought process’ to be very
far from reality…
While previous studies (Lyon, 2002; Taylor, 2000) view transformational learning
separate from the social context, this study found contextual factors such as personal
biographies, the service-learning program pedagogy, historical relations between the US and
Nicaragua, and structural forces including nationality, class, gender, race influenced students’
transformational learning. Prior research also tends to perpetuate the notion that perspective
transformation means learning how to adapt to (i.e., intercultural competence), rather than
critique society (Lyon, 2002; Taylor, 2000). This study, on the other hand, found that contextual
processes influenced adult learners’ emerging global consciousness, which entailed
understanding and challenging oppressive policies and institutions and to create a more just
society, rather than adapting to the status quo.
Dissonance
Students describe their initial experience in Nicaragua as the “free fall of culture shock” –
a radical encounter with multiple and intense forms of dissonance. Students experienced
different types of dissonance during participation in international service-learning activities (i.e.,
historical, environmental, physical, economic, political, cultural, spiritual, social communicative
and technological forms of dissonance). Immersion in a new and unfamiliar cultural milieu and
direct contact with human suffering through service work was extremely disorienting in terms of
students’ prior experiences, assumptions, and expectations. Students describe feeling like their
“senses are on high alert,” in “crisis mode” or “a combination of fear, curiosity, and confusion.”
Students struggle to adjust their cognitive and affective lenses in order to reconcile scenes of
poverty that “seem unimaginable, and “surreal,” and in contradiction with their previous
expectations and taken for granted “assumptions about the resilience of the human spirit.”
Metaphors that students use to express the meaning of dissonance include, “going through a
museum at 100 miles per hour, multiple colors and blurred images of the human condition,
beauty, pain, suffering, hope, sadness, tragedy, laughter,” and “walking into the aftermath of a
war zone.”
Importantly, as a longitudinal study, the research gathered data on dissonance over time
and identified a significant relationship among the type, intensity and duration of dissonance.
Students indicated that high intensity dissonance (i.e., exposure to extreme poverty) fostered
students’ transformational learning long after participation. For example, students continued to
learn from and channel dissonance by making dramatic changes in their consumption habits and
by raising awareness about global disparities upon return to the US. Eight years after
participating in the program, Karen’s attempts to stay involved in social justice issues are fueled
by the dissonance she experienced living with the orphanage children. Four years after going to
Nicaragua, Beth continues to draw inspiration from the plight of Nicaraguan women and children
she worked with, to raise awareness about global poverty and human rights issues in the global
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studies classes that she teaches at a local high school. Surprisingly, low intensity dissonance (i.e.,
language and cultural barriers) did not lead to profound shifts in students’ perspective, but did
lead to increased intercultural competence in accomplishing daily tasks in Nicaragua.
The identification and differentiation among the type, intensity and duration of
dissonance has important theoretical implications for explaining the persistence of
transformational learning. This finding refutes the notion that disorienting dilemmas simply act
as internal, cognitive learning triggers or events that fade away once experienced as suggested by
Mezirow (1991, 2000). The familiar adage “time heals old wounds” was not the case for many
international service-learning participants. High intensity forms of “dissonance” that stems from
directly experiencing poverty for the first time – remained as a fundamental part of students’
global consciousness and a permanent fixture within their new cultural frame of reference.
Personalizing
Personalizing describes how each student responds to the various forms of dissonance
that they experience in Nicaragua. Service work in Nicaragua puts them in direct contact with
Nicaraguans who live in extreme poverty and this visceral experience often triggers emotional
reactions causing students to assess their personal strengths and critique their weaknesses. Direct
confrontation with the human face of poverty cannot be “intellectualized or rationalized away”
as students say over and over. Personal involvement in peoples’ suffering causes intense
emotional reactions, as one student exclaimed “demanding immediate attention.” The
experience also generates a sense of moral obligation and “personal responsibility.”
The learning process entailed in personalizing is similar to Mezirow’s process model, in
that adult learners who experience “disorienting dilemmas” often engage in “self-examination
with feelings of fear, anger, guilt or shame” (2000, p. 22). However, unlike Mezirow’s (2000)
conception of transformational learning, which privileges rational, cognitive processing,
managing and controlling of emotions, this study confirms the central importance of the
emotional and visceral aspects of transformational learning.
Processing and connecting
This study found that there was an interdependent and dialectical relationship between
affective and reflective processes of transformational learning in international service-learning.
Processing represented the ways in which students engaged in various reflection-oriented modes
of learning to re-evaluate the validity of their assumptions or to find answers to the social
problems they were witnessing firsthand. Connecting had to do with affective aspects of
transformational learning in which students developed deeper more empathic relationships with
Nicaraguans who were struggling with poverty. Processing had to do with students’ critical
reflection on the structural forces underlying the origin and solution to economic disparities and
injustice in Nicaragua. Connecting meant listening, understanding, empathizing and struggling
with Nicaraguans as allies.
For Mezirow (1990), “the most significant learning experiences in adulthood involve
critical self-reflection – re assessing the way we have posed problems and reassessing our own
orientation to perceiving, knowing, believing, feeling and acting” (p. 13). However, findings
from this study suggest that critical reflection combined with affective forms of learning
provided the necessary and crucial integrative link to fostering the process of transformational
learning. Reflection that occurs through processing has little significance in terms of students’
sense of empathy, long-term solidarity with Nicaraguans and ongoing commitment to work for
greater social justice unless it is understood in terms of affective learning. The intimate, personal,
visceral, and deeply felt connections that students have with Nicaraguans living on the margins
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while situated in communities of service-work, however, cannot be fully assimilated unless
students process it through reflection and dialogue. Therefore, transformational learning is more
apt to persist over the long-term if there are structured opportunities for both reflective and
affective learning processes to take place.
Emerging global consciousness
Emerging global consciousness (EGC) was the most salient long-term transformational
learning process resulting from the research data. EGC represents both a learning product and
process that stems from participation in international service-learning. As a product, EGC
signifies a critical awareness of how one’s identity, position and ability to act are socially and
culturally structured. As a process, EGC is characterized by a dynamic and multifaceted shift in
study participants’ frame of reference along at least one of six domains: political, moral,
intellectual, cultural, personal and spiritual. Lastly, and perhaps most importantly, EGC
represents a conceptual framework for developing a deeper understanding of what it means to be
a global citizen. The field of adult education has begun to develop a more nuanced articulation of
state-centric forms of citizenship as traditionally formulated, yet the concept of global citizenship
has been largely neglected (Usher, Bryant & Johnston, 1997). Increasing dialogue and research
on the meaning of global citizenship is essential if the field is to develop an adequate conceptual
framework to draw from to articulate what it means to be a responsible member of an emerging
global civil society.
Conclusion
The study findings provide a useful conceptual framework for adult educators to
understand the transformational learning processes involved in learning global citizenship and
engaging in social action. Importantly, the study problematizes the nature of disorienting
dilemmas as discrete one time triggers of transformational learning and unpacks the meaning of
context into structural, personal, programmatic and historical dimensions. The research findings
also highlight the interdependency of affective and reflective forms of transformational learning,
and uncover the different dimensions of how adults experience world-view transformation as a
critical understanding of what it means to actively participate in global citizenship.
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