LOGISTICS MANAGEMENT

2020

Supply Chain Management encompasses, planning, design, control and implementation of all business processes related to procurement, manufacturing, distribution and sales order fulfillment functions of a business. All these activities involve multiple networks of vendors and service providers which are integrated and co-coordinated by the Supply Chain Experts of the organization to move raw materials and finished goods from and to all distant locations across the globe. Logistics is the backbone on which Supply Chains are driven. Logistics refers to the management of the flow of goods and supplies involving information, data and documentation between two entities or points. Logistics plays important role in post procurement function of delivery of raw material from the supplier to the point of production and Finished Goods Supply chain management from the point of dispatch from factory to the point of delivery to the customer. The flow of goods flows through a network of transportation by road, rail, air or ship and intermediary warehouses to hold inventories before moving to the forward locations. The entire activity involves multi-tier suppliers, agents, and agencies including freight forwarders, packers, customs department, distributors and Logistics service providers, etc.

2014

Logistics is a set of activities for planning and implementing the relocation of materials. Since sources of raw materials, factories and outlets are not usually in the same location it is therefore necessary to conduct a series of logistics activities for supplying products or services to end users. Logistics manages the flow of data from suppliers, movement of materials through various operations within the organization as well as the flow of materials to final customers. Integrating these logistics activities is performed through supply chains which provide opportunities for cost saving and offering better services to customers. The supply chains in the Macedonian Army are an important factor in the planning and implementation of logistics support. Keywords: supply; servicing; planning; materials; logistics; implementation; activit

Industrial Production Management in Flexible Manufacturing Systems

Logistics Information Management, 1995

1992

Faculty of Administration, Nasarawa State University, Keffi Conference Proceedings of the 7th National Conference on Managing National Economic Recovery, 1 (1), 193-205, 2018

This paper sought to assess and analyze customer satisfaction with telecommunication service delivery of MTN in Nigeria. The main problem of this study was that customers are unsatisfied with service delivery of MTN in Nigeria. The study was basically a survey limited to keffi, Nasarawa state in Nigeria and used both qualitative and quantitative approaches. A structured questionnaire was developed, pre-tested and personally administered to respondents. Primary data collected was analysed using the Regression Analysis technique. The findings indicate quality service such as network service, customer care service and pricing policies are all related to customer satisfaction and that irrespective of the efforts of MTN Nigeria, customer satisfaction is low; neither equal to nor better than desire and expectation of the customers. With respect to mobile network, customers are therefore not satisfied with the service delivery of MTN Nigeria. Generally the study implies that the National Communication Commission (NCC), Standard Organization of Nigeria (SON) and other policy makers should take workable measures to propel mobile network providers, such as MTN Nigeria to improve upon their service quality in specific areas such as network quality, customer care service and pricing. The study recommends that further research should assess and analyze customer satisfaction with specific services across mobile telecom networks in Nigeria. Keywords: Customer Satisfaction, Telecommunication, Service Quality, MTN