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Every booking comes with AirCover for guests. If there’s a serious issue with your Airbnb that your Host can't resolve, we’ll help you find a similar place, depending on availability at comparable pricing, or give you a full or partial refund.
Identity verification, reservation screening, payment issues, and listing availability are some reasons why you might not be able to complete a reservation.
If you’re the primary booker, you can invite up to 15 co-travelers to your reservation to give them access to check-in info and all messages with the host.
Our community is built on the principles of inclusion, belonging, and respect, which includes welcoming and supporting people with disabilities. In general, guests who require reasonable accommodations and services should not be discriminated against or denied service while using Airbnb.
In some jurisdictions, legal requirements may expand or limit the reasonable accommodations a Host must provide. Hosts and guests must comply with these legal requirements.
Airbnb has been granted special authorization by the US Department of Treasury that allows us to offer authorized travel services to non-US persons going to Cuba.
An invitation to book is a way for a host to let you know that their listing is available when asked about a potential reservation. You have 24 hours to accept it.
If a host pre-approves you, you can automatically book your reservation for the dates you’ve inquired about without waiting for another response from them.
Hosts are encouraged to respond to guest inquiries within 24 hours, though responses can sometimes take longer due to time zones or lack of internet access.