Luxe Hosts can use self-serve tools for immediate and accurate listing content updates. You can update your listing status and content at any time through your account by visiting your listings. This self-serve feature is available 24/7.
It's important to keep your Airbnb listing accurate and up to date at all times. This includes information such as pricing, availability, and any rules or requirements that apply to your guests or the listing. Inaccurate or undisclosed information can lead to misrepresentation, guest dissatisfaction during stays, and negative reviews.
When making major changes, keep in mind that upcoming guest stays may be impacted and you’ll need to honour the original reservation terms. We encourage you to proactively communicate with your guests as soon as possible to let them know about the changes and any alternatives you may be able to offer.
The Listing details tab allows you to describe your property and showcase its most important features. This section helps you configure how your listing shows up on a map and provide trip details for guests, like check-in instructions, services and amenities offered, and any accessibility features at the place. To review or make any changes, go to Listings, and select the listing you want to edit.
Tips on writing guest-facing content
Remember to use “you” and review grammar and punctuation.
Avoid using the word “client,” use “guest” instead.
Map marker
You can choose how your listing’s location is shown to potential guests by selecting one of these options:
Tips on writing directions:
Check-in instructions
Select the appropriate check-in method for the listing and provide any additional details guests may need, such as a gate code or keypad code.
If a representative will meet the guests for check-in, consider describing how the typical greeting/orientation tour works. Examples of relevant information to consider include:
Examples of check-in instructions:
Make your guests feel at home with a thoughtful house manual. Use this section to provide checkout instructions and an on-site representative’s contact details.
On-site Representative format:
Name, title, phone number (include country code)
Request to book: You’ll receive an email from automated@airbnb.com letting you know when someone has made a booking request. You have 24 hours to accept or decline a booking request before it expires. When you get a request, the corresponding dates will be blocked in your calendar so that other guests can’t request them until you accept or decline the pending request.
Instant Book: Allows guests to book even faster by giving them the ability to book your place without having to reach out about availability. You set the rules and the requirements up front. Learn more about how to use Instant Book.
Keep in mind the following if Instant Book is turned off:
You can modify the general house rules applicable to each of your listings, including suitability for children, permission to bring pets, whether the property is smoking or non-smoking, and permission to host events at the place. Make sure to add any additional rules you may have specific to your place.
You can configure your listing’s cancellation policy and whether it’s on Instant Book or not. If you would like to modify your cancellation policy, review the Host Cancellation Policy before doing so. Note that the new cancellation policy would only apply to future reservations.