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Every booking comes with AirCover for guests. If there’s a serious issue with your Airbnb that your Host can't resolve, we’ll help you find a similar place, depending on availability at comparable pricing, or give you a full or partial refund.
AirCover for guests is different from travel or reservation insurance. AirCover for guests is provided for free with every booking, while travel insurance (for guests in the US, EU, and UK) or reservation insurance (for guests in FR) can be purchased separately during checkout.
Identity verification, reservation screening, payment issues, and listing availability are some reasons why you might not be able to complete a reservation.
Our community is built on the principles of inclusion, belonging, and respect, which includes welcoming and supporting people with disabilities. In general, guests who require reasonable accommodations and services should not be discriminated against or denied service while using Airbnb.
In some jurisdictions, legal requirements may expand or limit the reasonable accommodations a Host must provide. Hosts and guests must comply with these legal requirements.
Airbnb has been granted special authorization by the US Department of Treasury that allows us to offer authorized travel services to non-US persons going to Cuba.
A pre-approval is a way for a Host to let you know that their listing is available when asked about a potential reservation. You have 24 hours to accept it.
If a host pre-approves you, you can automatically book your reservation for the dates you’ve inquired about without waiting for another response from them.