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How-to
Safety resources in the USA
Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
Whether you're hosting or traveling, here are some resources for support along the way.
Emergency contact information
Emergency—Medical/Fire/Police: 911
National Domestic Violence Hotline: 1-800-799-SAFE (7233)
National Sexual Assault Hotline: 1-800-656-HOPE (4673)
National Substance Abuse and Mental Health [SAMHSA]: 1-800-662-HELP (4357)
National Human Trafficking Hotline: 1-888-373-7888
For Hosts considering installing residential elevators or who have already done so, it’s important to be aware of safety guidance from the Consumer Product Safety Commission (CPSC) on how to protect against gaps within residential elevators. Review the CPSC’s advisory and guidance.
We're here to help
If there’s an emergency in progress, please contact local emergency services or law enforcement authorities for assistance.
For other safety issues, we’re available 24 hours a day. Read more about how to contact us in our Help Center.
We take threats of suicide and self-harm very seriously and may reach out to authorities to request a wellness check if we are notified that there is an imminent safety risk.
We typically send payouts about 24 hours after a guest checks in. However, when you'll get your payout can depend on the length of the guest's stay, your payout method's processing time and whether or not you're a new Host.