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How-to • Host
Add check-in and checkout instructions to listings
You can add or update the check-in and checkout instructions for your listing in your Listing editor. Guests will see your check-in method (such as smart lock, keypad or key safe) but they won't see the detailed check-in instructions until 48 hours before check-in. The checkout instructions are available to guests prior to booking.
Check-in method options
Available check-in methods include:
Smart lock: Guests will use a code or app to open a Wi-Fi-connected lock.
Keypad: Tap in a code to open an electronic lock.
Key safe: A code opens a small safe with the key locked inside.
Building staff: Someone will be available 24 hours a day to let guests in.
In-person greeting: Guests will meet you or a co-Host to pick up keys.
Other: You can add a different method specific to your place.
Note: Self check-in may not be available in all countries.
Add check-in instructions
Add check-in instructions on desktop
Click Listings and select the listing you want to change
Under Listing editor, click Arrival guide
Click Check-in method and make your selection
Add your check-in instructions
Click Save
Checkout instructions options
Keep it simple or add up to 140 characters of optional details, and let guests know what to do when they check out.
Return keys: Tell your guests where to leave the keys.
Lock up: Ask guests to lock the doors or close the windows.
Turn things off: From the lights to the heating, detail what needs to be shut off.
Throw rubbish away: Does the rubbish need to be sorted? Let your guests know.
Gather used towels: Advise guests about how to deal with used towels.
Additional requests: Add anything specific to your place.
Add checkout instructions
Click Listings and select the listing you want to change
Under Listing editor, click Arrival guide
Click Checkout instructions, then click Add instructions
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