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Refunds
About refunds and reimbursements if you're a guest
Find details of what to do if you have a travel issue that prevents you from being able to complete an Airbnb experience, and you’re unable to resolve it with your host.
With a Klarna payment plan, you can still cancel or make reservation changes—like changing the arrival and departure dates, or adding extra guests. Refunds are issued from Airbnb to Klarna and from Klarna to guests.
On occasion, Airbnb may offer guests reimbursement for unexpected expenses beyond their booking agreement. If this happens, a guest will need to add a payout method.