Reviews are critical to help build trust on Airbnb—they’re an important way for Hosts and guests to give each other feedback, help our community make informed decisions and understand what to expect. We believe that a fair review system is one that respects and protects our community’s genuine feedback, and we have a number of safeguards in place to help build trust in our reviews system.
Guest favorites and highlights
Listings need 5 or more recent reviews to be eligible for a Guest favorite label, a top homes highlight, or a percentile ranking label. Learn more in Guest Favorites and highlights.
Hosts and guests can only leave reviews for stays that have been booked and paid for on Airbnb.
Hosts and guests have 14 days after checkout to submit their review. Guests and Hosts can also leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s time zone).
Reviews are posted after both parties have submitted their reviews, or once the 14-day period has ended—whichever comes first.
If a Host cancels a reservation before the day of check-in, neither the Host nor the guest will be able to leave a review for the stay.
After your stay, Airbnb will send an email asking you to leave a review for your most recent Host or guest. You can also write a review directly on Airbnb:
Note: This information will be based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for Airbnb or complete their booking. To hide your information, contact us.
Once you’re signed in to your Airbnb account, you’ll be able to find both reviews written about you and by you on your public profile.
If a reservation has more than one confirmed guest, the Host’s review will appear on the profiles of all the other confirmed guests.
Airbnb doesn’t moderate reviews before they’re published. However, reviews do need to relate to an authentic reservation, and may be removed if they violate our Reviews Policy.
We also have a detection system that proactively looks for signs that a review may not relate to a genuine stay. If our system detects that a review is likely to be fake—for example, because it doesn’t relate to a genuine stay on Airbnb or because it relates to a stay that was solely made to inflate a person’s ratings—it’ll be removed.
You can make a review removal request if a posted review does not follow our Reviews Policy.
To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they’ve written it.
You can post a public response to a published review that someone has left for you as long as you follow our Reviews Policy.
By default, reviews appear in chronological order, with the most recent review shown first. Users are also provided tools to search reviews using keywords (example: cleanliness, internet speed, location, etc.) and sort reviews by recency, highest rating, or lowest rating.
For every review, you’ll find the overall star rating given by the guests, on a scale from 1 to 5. The overall rating section will show the relative distribution of star ratings. We also show an average rating for each of these subcategories: cleanliness, accuracy, check-in, communication, location, and value.
To help you learn more about the guests who stayed at the home and use this information to check if the home meets your needs, you may find information about the reviewers in the review, such as their:
Note: This information is based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for Airbnb or complete their booking. To hide your information, opt out of review highlights.