Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to • Host
Refund your guest
It can happen to the best of Hosts: The wifi is a no-show, or the hot tub isn't hot. If something gets in the way of your guest's good time, you can send them a refund (minus the service fee) during or after their stay. We'll notify them right away, and process the refund within 48 hours.
Once you send the money, the transaction is considered final.
Refunds prior to check-in
To refund a guest before their check-in date, go to Reservations, select a reservation, and click or tap Send or request money.
If a guest cancels (either before or during a trip), they’re automatically refunded according to the Host cancellation policy, with a couple of exceptions.