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How-to
Travel admin

What to do if a host cancels an Airbnb for Work reservation

If a host cancels a business traveler's Airbnb for Work reservation, we'll send the traveler an email explaining the cancellation and any applicable refund. They can book a new place to stay, or ask their employer's travel admin to do it for them.

Admins can get details about the cancellation, contact Airbnb for support, or message the affected traveler, all from the traveler's itinerary.

Book a new Airbnb for Work reservation if a host cancels

Book a new Airbnb for Work reservation on desktop

  1. Click Profile > Company dashboard
  2. Click Trips
  3. If a trip has been canceled, it'll be displayed under Needs attention
  4. Select the traveler and review their itinerary
  5. Click Rebook now to be shown places that match the original booking dates, number of guests, and location
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