Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.
How-to • Host
Create and send quick replies to guests
Save time sending common messages to guests by creating quick reply templates. Your templates can be personalized with shortcodes that dynamically fill in guest, reservation, and listing details.
The benefit of quick replies
Having a set of customized quick replies can make hosting more efficient. Both you and your Co-Hosts can set up your own quick replies. And for even more convenience, suggested quick replies use AI to suggest one of your existing quick replies to help answer common guest questions.
You can use scheduled messaging to send your quick replies automatically, based on a trigger, like a new reservation, check-in, or checkout.
Write your message and insert shortcodes to customize it
Match the language settings to your message
Click Save
Setting the language of the template affects how your shortcodes are translated.
Shortcodes
Shortcodes are placeholders that dynamically fill in guest, reservation, and listing details when the message is sent to the guest. You’ll need to have the corresponding information completed in your listings, including some of the optional info areas, otherwise the shortcode will display as unavailable in the message. Here’s the full list:
Guest’s first name
Guest’s last name
Guest’s phone number
Check-in date
Check-in time
Checkout date
Checkout time
Total trip price
Average nightly price
Cleaning fee
Listing name
Listing address
Listing city
Wi-fi name
Wi-fi password
Confirmation code
Directions
Check-in Instructions
House Rules
House Manual
Guidebook
Getting around
Guest Access
Guest Interaction
Guest city
Guest country
Neighborhood
Number of guests
Number of nights
Number of bathrooms
Number of bedrooms
Number of beds
Primary host first name
Primary host last name
To use a quick reply
Use a quick reply on desktop
Click Messages, and select the message thread with the guest
Select the quick reply icon next to the message compose box
Select the reply you want and click Use this reply