Reviews are critical to help build trust on Airbnb—they’re an important way for Hosts and guests to give each other feedback, and help our community make informed decisions and understand what to expect when making plans. We believe a fair review system is one that respects and protects our community’s genuine feedback, and we have a number of safeguards in place to help build trust in our reviews system. Here’s how reviews work for Experiences.
Only guests who have booked and paid for an Experience on Airbnb can leave a review, and only after the Experience has ended. Once an Experience has ended, guests have 30 days to leave a public review. Reviews are published as soon as they’re submitted. Guests can still write reviews even if they show up late, they leave early, or they didn’t attend because they couldn’t find the meeting point for the Experience.
You can’t request edits to a review written about you, except you may contact us to request a change in the gender pronoun used to describe you in the review. Upon request, and except where prohibited by law, we may edit reviews you have written in order to change the gender pronoun you used.
Hosts can post a public response to a review that someone has left at any time. Feel free to respond with more context or provide your own perspective, so long as you also follow our Reviews Policy.
While you can’t remove a review because you disagree with it, you can respond to a recent review or make a review removal request if you think it violates our Reviews Policy.