Contact happens once. Connection is forever.
Avaya unifies fragmented experiences, transforming the contact center from a tool for surface-level interaction to the center of customer connection.
Connect channels
Bring voice and digital interaction channels together so communication flows seamlessly.
Connect insights
Combine fragmented customer knowledge to unlock preferences and speed smarter decisions.
Connect technologies
Unify AI, applications and systems into a single ecosystem that keeps your business agile.
Connect workflows
Integrate and seamlessly orchestrate every workflow to power instant action and impact.
Avaya Infinity™: Driving intelligent orchestration and creating connections
Learn about strengthening customer relationships and building business value.
Leading enterprises worldwide gain an experience advantage with Avaya
Johns Hopkins Healthcare System (JHHS) connects the patient experience
JHHS and Avaya join forces to unify enterprise siloes, integrating the JHHS Electronic Health Records system and Contact Center in inventive ways that drive more personal, efficient and satisfying patient experiences.
By combining empathy with ease, Aflac raises the experience bar
Aflac deploys innovative Avaya technologies including AI agent assist to increase ease of interaction and decrease handling time for customers facing stressful life events and the Aflac employees working hard to support them.
Florida State University (FSU) strengthens global university community
FSU taps Avaya’s flexible solutions to integrate and transition disparate, geographically distributed systems to the cloud, accelerating the university’s vision for a more unified, simple communications environment that better connects and serves its community.
Access Bank leverages Avaya technology to double its customer base by 2027
The bank uses a hybrid system combining Avaya Experience Platform On-Prem for voice, video banking, routing, and analytics with AXP Public Cloud for digital channels and chatbot integration, creating a unified customer engagement platform.
We bring customer and employee experiences together to drive business transformation
- Contact Center solutions
- Unified Communications solutions
Create seamless customer experiences across all channels
Connect with customers wherever they are – phone, chat, email, social – all from one platform. Orchestrate end-to-end customer journeys that blend AI, self-service and live assistance to forge unbreakable customer bonds.
Elevate employee productivity and accelerate growth
Unlock the full potential of AI to boost workplace innovation and performance. Connect your teams with integrated, next-gen tools that support seamless communication across channels, enhance collaboration and drive business agility at scale.
The world’s leading organizations trust Avaya
10/10
Ten of the top 10 global commercial and savings banks trust Avaya contact center solutions.
115
Federal/National governments in 115 countries rely on Avaya.
11 K
More than 11,000 health care organizations around the world trust Avaya.
Resources to go beyond contact to connection
Ready to build unbreakable connections?
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