On this page

• Repairs and maintenance
• Move rooms
• Paying fees
• Accommodation Portal support
• Your residence
• Private accommodation
• Students living in the community
• Complaints and concerns
• Information for parents or carers
• Other queries  

Request a repair

If something in your accommodation breaks or needs repairing, you should request a repair or maintenance in the Accommodation Portal. You must report issues as soon as possible so we can fix them quickly.

Ask to move rooms

If you are unhappy with your room, you can apply for a room transfer from 21 October 2024 until February 2025.

Paying fees 

All your accommodation fees are listed in the Accommodation Portal on the 'My Accommodation Fees' page.

If you have a question about your financial statement or rent payments, email student-fees@bristol.ac.uk or call +44 (0)117 428 3000. The phone line is open between Monday to Friday, 9 am to 4.30 pm.

If you have missed a rent payment, you can email finance-creditcontrol@bristol.ac.uk for support.

Accommodation Portal issues

If you need support with using or logging into the Accommodation Portal, visit the Accommodation Portal help page for guidance.

Help and support in your residence

Your Residence Guide includes the contact details for your residence.

You can also contact your Student Support Centre for help from our facilities team.

Private accommodation

Get support with finding private accommodation.

If you live in private accommodation, you can find guidance on our Housing Advice pages. 

Students living in the community

For questions related to students in the community, please email community-living@bristol.ac.uk.

Complaints or concerns

If you have experienced an issue with your accommodation or are dissatisfied with our service, you can raise a concern or complaint.

Complaints can only be made by students.

Parents and carers

We prefer to speak to students directly. If you contact us on behalf of a student, we require their consent to speak with you. This is in line with our confidentiality policy.

If you are concerned about a student or their wellbeing, there is guidance on our information for parents page.

Other questions

Contact us to get support from an advisor.

Email student-accommodation@bristol.ac.uk or call +44 (0)117 374 6637.

Our phone lines are open Monday to Friday, from 9 am to 4:30 pm.

Tell us your student number, to help us answer your enquiry. In some cases, we may need to send your question to another team.

All information you share with us will be handled sensitively.