opinionThe hidden costs of your helpdeskMost employees don’t give the IT helpdesk much thought until there’s a problem. Unfortunately, businesses may overlook the hidden costs that even minor IT issues can bring. 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By Esther Shein Oct 09, 2023 12 minsIT StrategyInnovationIT LeadershipfeatureSalesforce IT injects generative AI to ease its massive datacenter migrationShifting 200,000 servers from CentOS to RHEL, the SaaS giant is enlisting gen AI to help handle the health and telemetry of its operations infrastructure in real-time.By Paula Rooney Oct 06, 2023 6 minsRed HatGenerative AIArtificial IntelligenceinterviewHow Mapfre gets cloud to coexist with its tech model ambitionsCloud is a main enabler Mapfre relies on in its digital modernization process. Vanessa Escrivá, the multinational insurance company’s corporate director of technology, explains the three pillars of the company's strategic plan, and the roles investment, talent, and AI play.By Esther Macías Sep 20, 2023 9 minsCIOInsurance IndustryDatabase DesigninterviewHow Huber spurs innovation in a historically decentralized business With IT/OT convergence, digital technologies, and the growing importance of data, Huber CIO Dwain Wilcox leads the creation of a cross-functional, cross-business innovation engine.By Martha Heller Aug 23, 2023 6 minsCIOEnterpriseCloud ManagementinterviewBroadcom’s Andy Nallappan on what cloud success really looks likeThe CTO, CSO, and head of software engineering and operations knows firsthand that a successful move to the cloud is all about changing the culture and replacing on-prem’s sunk cost mentality with incentivized FinOps.By Martha Heller May 31, 2023 8 minsTechnology IndustryIT StrategyCloud ComputingfeatureA CIO’s first rule for automation: Have a clear business caseAs more companies strive to improve operations and enhance the customer experience, CIOs lead the charge to implement automation initiatives that work now, and strategies to ensure future success. Establishing the business case, however, is the first step.By Linda Rosencrance Mar 02, 2023 8 minsCIOMachine LearningBusiness IT Alignment Show more Show less View all Resources whitepaper The Business Value of Oracle NetSuite Join IDC and Oracle NetSuite as we discuss how these technologies are crucial for enhancing operational efficiency, decision-making, and strategic growth. The post The Business Value of Oracle NetSuite appeared first on Whitepaper Repository –. 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