Why Leaders Need to Overcommunicate During a Crisis

Sudheesh Nair knows what bad communication looks like. During the 2001 and 2008 economic downturns, he was working at companies where the team made decisions behind closed doors and simply conveyed instructions to team members afterward. “There was no context for employees,” says Nair, now the CEO of , an analytics and candor,” he says. Here’s how he’s creating a better conversation.