In 1955, in his famous book The Practice of Management, Peter Drucker, the father of modern management, wrote: “A manager does not ‘handle’ people. Instead, a manager motivates, guides and organises them to do their own work, and to do this, he has a specific tool: information.”
The ‘information’ Drucker referred to was, of course, ‘words’, the only tool any manager has for doing his or