Picture this: you’re on your way home from a long day at work, waiting for your train in a draughty station. The minutes pass like hours as the delay on the board extends. After what feels like an eternity, the dreaded message appears on the screen: ‘Cancelled’. There’s no person on the tannoy to give an explanation.
Exclusive data from Network Rail shared with The Big Issue has revealed the causes for every single train cancellation over the past five years, shedding light on one of the most frustrating experiences for people who use them.
