Rating: 4 out of 5 stars
4/5
Ebook118 pages1 hour
Measuring Performance
Rating: 4 out of 5 stars
4/5
()
Performance Measurement
Performance Metrics
Performance Measurement Systems
Key Performance Indicators
Balanced Scorecard
Mentorship
Love Triangle
Coming of Age
Mentor
Chosen One
Found Family
Prophecy
Mentor Figure
Hidden Identity
Sacrifice
Organizational Performance
Business Performance
Benchmarking
Business Performance Measurement
Critical Success Factors
About this ebook
Organizations want--and need--to track the changes in their overall performance. And the divisions, units, teams, and individuals within these organizations engage in similar success measurement. Performance Measurement explains the importance of regularly monitoring your group's performance and introduces formal measurement practices. You'll learn to Apply a disciplined process to performance measurement Set targets and communicate data effectively Use performance management as a coaching and development tool Meet Your Mentor Robert S. Kaplan is Baker Foundation Professor at the Harvard Business School and Chairman of the Practice Leadership Committee of Palladium, Executing Strategy. He has authored or coauthored 14 books, 18 Harvard Business Review articles, and more than 120 other papers.
The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.
The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.
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Book preview
Measuring Performance - Harvard Business School Press
accounting.
Measuring Performance: The Basics
An Overview of Performance Measurement
Do you jog, play basketball, ride a bike, or participate in some other team or individual sport? If so, you likely keep track of your performance, even if it’s as simple as I ran that eight-mile loop faster than ever
or I scored four more points during this game than I did in the last one.
Why do you keep score in these ways? Like many people, you’re probably performance-driven or achievement-oriented—or maybe just naturally competitive. You want to know whether your performance is improving or declining and how your latest achievement compares with your personal best. You crave feedback on how you’re doing.
In much the same way, organizations want—and need—to track the changes in their overall performance. And the divisions, units, teams, and individuals within them engage in similar scorekeeping.
Let’s take a closer look at this desire to measure business performance.
Why appraise business performance?
Organizations measure their performance for numerous reasons. Here are just a
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