Healthcare in Practice: Communicating Principles of Practice in Health and Social Care
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Healthcare in Practice - Oguchi Martins Egbujor
HEALTHCARE
IN PRACTICE
COMMUNICATING PRINCIPLES OF
PRACTICE IN HEALTH
AND SOCIAL CARE
OGUCHI MARTINS EGBUJOR
41347.pngAuthorHouse™ UK
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Bloomington, IN 47403 USA
www.authorhouse.co.uk
Phone: UK TFN: 0800 0148641 (Toll Free inside the UK)
UK Local: 02036 956322 (+44 20 3695 6322 from outside the UK)
© 2020 Oguchi Martins Egbujor. All rights reserved.
No part of this book may be reproduced, stored in a retrieval system, or transmitted by any means without the written permission of the author.
Published by AuthorHouse 10/15/2020
ISBN: 978-1-7283-5657-0 (sc)
ISBN: 978-1-7283-5658-7 (hc)
ISBN: 978-1-7283-5659-4 (e)
Any people depicted in stock imagery provided by Getty Images are models,
and such images are being used for illustrative purposes only.
Certain stock imagery © Getty Images.
Because of the dynamic nature of the Internet, any web addresses or links contained in this book may have changed since publication and may no longer be valid. The views expressed in this work are solely those of the author and do not necessarily reflect the views of the publisher, and the publisher hereby disclaims any responsibility for them.
Contents
The Communication Boundary
Purpose of Communication in Healthcare Sector
Communicating Effectively
Building Good Relationship
Communication in Healthcare Sector
How Does Communication Work In Practice
Principles of Care
Forms of Communication
Verbal Communication
Non-verbal Communication
Types of Communication
Characteristics of Verbal Communication
The Cobweb of Messaging
Environmental Characteristics of Communication
Techniques for One-on-One Communication
Communication Skills
Barrier to Communication
Interpersonal Communication Skills
Principles Enabling Communication in Healthcare Provision
Principles and code of Practice in Healthcare Sector
Code of Practice for Doctors in England
Code of Practice for Nursing and Midwifery
Code of Conduct for Healthcare Support Workers and Adult Social Care Workers
The Rules and Regulations Guiding Healthcare Sector
The Key Lines of Enquiries (KLOE)
The Five Domains of fundamental standards as explained by CQC:
6Cs Care Values
The Fundamental Standards of Care
Care Quality Commission: Fundamental Standards Explained
Organisations and Managers Only
HealthCare Organisations and Their Legal Duties
Organisational Systems and Procedures for Compliance of the Law
Healthcare Organisations and workers must comply with the law
Quality Compliance System
Local Policies and Procedures for Good Practice
Caldicott Seven (7) Principles (To Share or Not to Share) September 2013
HSCIC 2013: The Five (5) Rules of Confidentiality Disclosure
Health and Safety at Work 1974 and the Management of Health and Safety at Work Regulations 1999
Application of COSHH Regulations 2002
Application of RIDDOR 1995
Equality Act 2010 and Human Rights Act 1998
The Care Act 2014: Safeguarding Vulnerable Group (Adults at risk)
Legislations Guiding Safeguarding Vulnerable Group
National Framework Standards and Safeguarding
The Manual Handling Operations Regulations 1992
The Duty of Employees
HSE Advice for Workers and Employers
Employees have general health and safety duties to:
Care Plan
Monitoring and Review of Health and Safety at Work
Types of Monitoring
Working in Partnership
Partnership Working, Care Plan and the Service Users
Coronavirus (COVID-19) Pandemic: Information for Providers
Useful Information
About the Author
AU%20Photo-GS.jpgOguchi Martins Egbujor FCMI is a UK based Lecturer in Business and Management, and Health and Social Care. Oguchi has over ten years of teaching and assessment experience. He had taught in various programmes relating to Business Management and Health and Social Care from BTEC HND to BA Business and Management. Oguchi specializes in Strategic Management and Strategic Human Resource Management though he teaches other business subjects effectively. Oguchi Martins Egbujor is a contributor to international issues concerning the education and development of mankind.
The Communication Boundary
Communication in this book is relating to healthcare professional-patient relationship as described by the Health and Social Care Act 2008 (Regulated Activities) regulations 2014, and to be focused on achieving the fundamental purpose of communicating in healthcare sector. It is essential to set the context in which this book is written. Communication as mentioned in this book is that which is carried out by the following:
➢ Healthcare professional means a person who is registered as a member of any profession to which section 60 (2) of the Health Act 1999 (13) (regulation of health professions, social workers, other care workers, etc) applies.
➢ Personal care means physical assistance given to a person in connection with:-
1. eating or drinking (including the maintenance of established parenteral nutrition)
2. toileting (including in relation to the process of menstruation)
3. washing or bathing
4. dressing
5. oral care
6. the skin, hair and nails (with the exception of nail care provided by a chiropodist or podiatrist)
It is therefore, obvious that Communication in this book is any interrelationship and interaction taking place within the context and environment as described above.
01.jpgPurpose of Communication
in Healthcare Sector
The purpose of communication in healthcare sector is to create understanding between care provider and the care receiver. That is the care professionals and their clients that include the patients, family, friends