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#36 Using Data to Drive Growth and Customer Satisfaction
#36 Using Data to Drive Growth and Customer Satisfaction
ratings:
Length:
44 minutes
Released:
Jun 26, 2024
Format:
Podcast episode
Description
On this episode, Karen Wood-Maris, VP of Revenue Operations at SoftBank Robotics America, discusses the impact of robotics and automation on customer experience, the role of revenue operations in customer success, and the use of data to drive growth and customer satisfaction. Karen also explores the importance of human touch in customer interactions and the potential for robotics to elevate human roles.Key Takeaways:The impact of robotics and automation on customer experienceThe role of revenue operations in customer successThe use of data to drive growth and customer satisfaction AI's impact on data processing and customer experienceThe role of robotics in elevating human rolesThe importance of health metrics in tracking customer success–How can you bring all your disconnected, enterprise data into Salesforce to deliver a 360-degree view of your customer? The answer is Data Cloud. With more than 200 implementations completed globally, the leading Salesforce experts from Professional Services can help you realize value quickly with Data Cloud. To learn more, visit salesforce.com/products/data to learn more. Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.
Released:
Jun 26, 2024
Format:
Podcast episode
Titles in the series (47)
Introducing Experts of Experience: This is Experts of Experience, your new go-to podcast to learn about customer experience, customer success, and the technology that powers some of the biggest and best businesses in the world. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience will be your one-stop-shop for ideas, innovation, and inspiration to level up your CX. by Experts of Experience