Frequently Asked Questions

Technical

What are the system requirements for Flexmonster?

Check out the system requirements here: System requirements.

How do I embed Flexmonster into my web application?

To embed Flexmonster into your project, follow our Quick start guide.

Which frameworks can Flexmonster integrate with?

You can integrate Flexmonster with any framework, including React, Angular, and Vue. See the full list of integrations here: Available tutorials.

Which data sources does Flexmonster support?

Our component supports the following data sources out of the box:

• JSON
• CSV
• SQL databases
• MongoDB
• Elasticsearch
• Microsoft Analysis Services

You can also connect to any data source using our custom data source API protocol.

Learn more about the supported data sources.

What is included in the download package?

The package contents depend on how you downloaded Flexmonster: via Flexmonster CLI, npm, or using the ZIP package:

Does Flexmonster require an Internet connection to work correctly?

No. Flexmonster does not require Internet access to work properly.

The only requirement is that Flexmonster needs to have access to the data source you specify. The data source can be remote or in the local network. Other operations, including the license key validation, are handled without access to the Internet.

How often do you release updates?

New minor versions are released biweekly. Follow our release notes to learn about the latest updates.

Note We recommend updating Flexmonster regularly to get bug fixes and access new features. See how to update Flexmonster to the latest version.

Security

Does Flexmonster send any data to external servers?

No. Flexmonster does not send any data to external servers. Most operations, including the license key validation, are performed on the client's machine.

Depending on a data source, Flexmonster can make requests to fetch the data from the specified location, for example, from your own endpoint. All such requests can be observed in the "Network" tab of the browser's developer console.

How do you ensure security when connecting to OLAP cubes?

We offer a special server-side tool - Flexmonster Accelerator for OLAP cubes. It adds additional security to your data and allows you to restrict any external access. You can read all the details about security concepts in our documentation.

How do you ensure security when connecting to databases?

We offer a special server-side tool - Flexmonster Data Server. It allows managing security and establishing authorized access to the data. Follow our detailed guide on configuring security and authorization in the Data Server.

Can I connect to an SQL database directly?

Direct connection from the browser to the database is not secure, so it is not supported in Flexmonster.

To address this, we suggest using Flexmonster Data Server. This server-side tool allows you to manage the data access and security the way you want.

The Data Server supports MySQL, Microsoft SQL Server, Microsoft Azure SQL, PostgreSQL, and Oracle databases. We have a detailed tutorial for each database.

Is it possible to connect to my OLAP cube using the XMLA protocol?

Flexmonster supports connection to OLAP cubes via the XMLA protocol. However, XMLA is difficult to configure and often works slowly. To increase data loading speeds, our team created Flexmonster Accelerator.

This server-side utility ensures security and allows you to restrict any external access to the data. Learn more about configuring the authentication process in Flexmonster Accelerator.

Trial

How long is the trial period?

The trial period is 30 days starting from the download date, with no obligations and no credit card required.

Can the trial period be extended?

Yes, the trial period can be extended. Please contact our Sales team to continue evaluation or testing.

Are there any limitations in the trial version?

The trial version is fully-featured. However, there are several usage limitations. The trial version:

• Has the trial watermark.
• Doesn’t support integration with third-party charting libraries.
• Cannot be used for commercial purposes.

Can I get Tech support during the trial period?

Yes. Please use our Help center for any technical questions. Our Tech team will be happy to assist you.

Can I test Flexmonster with third-party charting libraries?

Yes. Please contact our Sales team if you need to test Flexmonster with 3rd-party charting libraries.

Can I get a non-watermarked trial version?

Yes. Please contact our Sales team if you need a non-watermarked trial version.

Technical support

Do you provide technical support for your component?

Yes. Support is included in the annual maintenance. You can request support by raising a ticket in the Client’s area or directly through our Help center.

What is the difference between Standard and Premium Support options?

Both options are excellent in terms of technical assistance. However, Premium Support provides valuable extras for a better experience:

• Personal customer service manager.
• Tickets are handled by the Tech team and Flexmonster developers.
• Prioritized bug fixing.
• Customization requests.
• Live support sessions.
• Custom domains for SaaS applications.

You can find more detailed information here: Support options.

If I face any issue with Flexmonster, what should I do?

It depends on the issue you have faced:

• Flexmonster shows an error message.
• Any other issue.

How can I report a bug?

First of all, update the component to the latest version, as your bug may have already been fixed. See how to verify that you have updated the component.

If that doesn’t help, report the bug by raising a ticket on the Tech support page. Please include as much information as possible:

• The component version. To check your component version, click on the grid and press Ctrl + Alt + i (Option + Control + i on macOS).
• Your data source.
• Steps to reproduce the issue.
• Valuable attachments such as screenshots, sample reports, errors from the browser’s console, etc.

The more details you provide, the sooner we will reproduce your issue on our side.

If I report a bug, how quickly can I get it fixed?

We determine ETA based on the complexity of the reported bug and then deliver the fix in a minor release. The list of fixed issues for each minor release is available in our Release notes.

With Premium Support, bugs that you report are fixed faster. In some cases, you can even have a bug fixed on the run. Please have a look at other benefits of Premium Support.

Where can I see the version history of Flexmonster?

The version history of Flexmonster is available in our Release notes. We have been carefully documenting all updates since version 2.112 (July 6, 2015).

Can I update Flexmonster to a newer version? How?

You can update the component as often as you need within your active maintenance period. We release minor updates every two weeks. To update Flexmonster, follow this guide: Updating to the latest version.

How can I share my feedback with you?

At Flexmonster, we truly care about what our clients have to say. We are always eager to hear your thoughts and comments about our component. Please share your success stories, reviews, and ideas via the Contact our team form. Let's create something great together!

Licenses

Which licenses do you offer?

We offer four license models. Our licenses cover different cases of Flexmonster use:

• Single Corporate License (annual/perpetual). Under this license, Flexmonster can be used by the employees of one company for internal purposes only.
• SaaS (annual). Under this license, you can embed Flexmonster in your cloud platform that is accessed by multiple customers.
  The SaaS license is perfect for situations when your application is hosted on one main domain, and each of your customers uses a separate subdomain to access it: clientA.yoursaas.com, clientB.yoursaas.com, etc.
  If you have custom domains mapped to your SaaS application, please check this page for more details.
• OEM (perpetual). Under this license, you can distribute your application with Flexmonster to multiple customers (e.g., 3, 5, 10, 50).
  This license is perfect for situations when your application is deployed on multiple domains: clientA.com, clientB.com, etc. You would need one license from the bundle to cover one client.
• Unlimited Distribution (perpetual). This is the most comprehensive license. It gives you the freedom to embed Flexmonster in your application and deploy it however you want, from on-premises environments (i.e., OEM deployment) to cloud and multitenant platforms (i.e., SaaS deployment).

All licenses include everything you need to use Flexmonster: deployment in production and pre-production (dev/test/QA) environments, availability for an unlimited number of developers, unlimited technical support, and access to the latest updates.

What is the difference between annual and perpetual licenses?

An annual license is valid for one year after purchase. It also includes one year of maintenance (support and updates). After the license expires, you need to renew it to continue using Flexmonster.

A perpetual license has no expiration date, and the component will not stop working. However, the license maintenance is annual. For more details, see What happens when the maintenance of my perpetual license expires?

Do I need separate licenses for my development and staging environments?

No. If you purchase a license, you can use Flexmonster on both your development and staging environments.

If I have multiple applications, do I need a separate license for each of them?

Yes. One Flexmonster license can be used with only one application. This applies to all licenses.

Is there a limit on the number of developers working with Flexmonster?

No. An unlimited number of developers can use your Flexmonster license.

How can I check my license information?

Click on the grid and press Ctrl + Alt + i (Option + Control + i on macOS). You will see a pop-up window with your license information: component version, license expiration date, maintenance duration, etc.

You can also request any other information about your license by contacting our Sales team.

Does Flexmonster have dependencies on any other products?

Flexmonster Pivot and other Flexmonster software include open-source components provided under open-source licenses. Visit the Open-source components page to see a list of these libraries and respective licenses.

Is it possible to integrate Flexmonster with third-party charting libraries?

Yes. Flexmonster integrates with the following libraries out of the box:

• Highcharts
• amCharts
• FusionCharts
• Google Charts

You can also integrate Flexmonster with any charting library of your choice.

Please note that third-party libraries might require licensing for commercial use.

Flexmonster does not apply additional charges for integration with charting libraries.

Purchasing

Why are we better?

• We are a trustworthy company. Launched 14 years ago, Flexmonster now has a great number of clients: from rapidly growing startups to multinational corporations.
• We offer a powerful component. Using Flexmonster’s extensive API, you can adjust the component to any business needs.
• We release updates regularly. Bug fixes and new features are delivered biweekly.
• We provide rockstar support. Many clients say our assistance is very helpful during the integration process. Following our recommendations, you will achieve the functionality you need with Flexmonster.

How can I purchase Flexmonster?

It depends on the license you need:

• Single Corporate License
  You can purchase the Single Corporate License directly from our website by clicking the Buy button.
• SaaS license
  This license can also be purchased from our website.
  When choosing the SaaS license, please ensure that the number of your customers corresponds to the selected license plan limit.
  If custom domains are mapped to your SaaS cloud application, please contact our Sales team.
• OEM or Unlimited Distribution license
  To purchase these licenses, request the invoice from the respective pricing page and use the payment method you prefer:
  • OEM
  • Unlimited Distribution

How can I request an invoice or quote?

Please contact our Sales team to request an invoice or quote.

What payment methods do you accept?

We accept credit cards, wire transfers, and check payments.

Do you offer any discounts?

Yes, we offer discounts in some cases. To request a discount, please fill out this form.

How do you deliver Flexmonster Pivot Table & Charts after the purchase?

Once we receive your payment, we will start preparing the package for you. You will get an email with a download link within 24 hours on business days. In addition to the link, you will receive your license key and general information about your license: license specifics, the number of customers covered (if applicable), contact information, expiration date, etc.

What is the Client's area?

The Client's area is a personal account that can be set up for each member of your team. During the registration, we suggest indicating your company name as it would greatly help us provide your team with the most efficient support.

In the Client's area, you can view your support tickets, download the latest Flexmonster version, and find other useful information.

Note that the Client's area does not include any details about your license or the license keys. To request such information, contact our Sales team.

If you forgot your Client's area password, restore it via email.

License keys

How do I request a key?

To request a license key, please contact our Sales team. Make sure your request contains:

• Fully qualified domain name (everything between http:// or https:// and the first slash) or an IP address.
• Type of environment for each key (production, staging, testing, development, etc.).

What information is embedded into my license key?

Each license key contains information about the domain name, expiration date, and maintenance duration. With your specific license key, Flexmonster can be used only on your specific domain.

How can I check the license key I'm using?

Click on the grid and press Ctrl + Alt + i (Option + Control + i on macOS). You will see a pop-up window with your license key.

What if somebody copies my license key and tries to use it elsewhere?

A license key is always tied to your domain and will not work with any other domain.

Do I need separate keys for production and development environments?

Yes. With your development key, the component can be run locally on your computer (localhost), on a server using the server’s IP address, or on a .local domain. To use Flexmonster in a production environment, contact our Sales team and request a production key.

Learn more about license key types in our documentation: Types of license keys.

How can I update my license key?

When you receive a new license key from us, replace your old key with the new one by following this guide: Setting a license key.

To ensure the key was updated, click on the grid and press Ctrl + Alt + i (Option + Control + i on macOS).

Renewal

What happens when my license expires?

If your annual license expires, the component stops working. You need to renew the license for another year to continue using Flexmonster.

If you have a perpetual license, the component will not stop working.

How can I renew my annual license?

You can renew it by getting a new annual license on the website or by requesting an invoice from the Sales team.

What happens when the maintenance of my perpetual license expires?

After the maintenance period is over, the component continues to work. However, you can no longer update Flexmonster and receive technical support from our team.

To prolong access to updates and support, please renew the maintenance for another year.

How can I renew my license maintenance?

To renew annual maintenance, please request a quote/invoice from the Sales team.

I missed the renewal of my annual maintenance. Can I renew again later?

Yes. You can renew the maintenance anytime after its expiration. Please contact our Sales team for more details.

What is the difference between renewing the annual maintenance for a perpetual license and getting an annual subscription?

• If you renew the annual maintenance of your perpetual license, the updates you get throughout that year can be kept perpetually with your license.
• If you get an annual subscription, you can use the component and receive updates only during the subscription period. Afterward, the license stops running.
• If you have a perpetual license and decide to get an annual subscription, it is considered a separate license. You would not be able to keep the updates from the annual subscription with your perpetual license.

Why do we need to change keys if we have a perpetual license?

When you have a perpetual license, your license key does not have an expiration date. However, the key has embedded information about the maintenance expiration date. After this date, you won’t be able to update the component. So, you need a new key to be able to update Flexmonster.