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Best VoIP Apps Of 2024
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Reviewed
|editorUpdated: Mar 30, 2024, 2:26pm
Voice-over-internet protocol (VoIP) apps are changing the way we talk to each other. Remember the days of worrying about long-distance charges or poor connection quality? Those concerns are fading fast as these innovative tools make connecting with anyone, anywhere as easy as picking up the phone. Our expectations for communication are being transformed by the best VoIP apps, which are making communication more accessible for both business and personal conversations.
Featured Partners
1
RingCentral
$20 per user, per month (paid annually)
Yes
Yes
2
Zoom Phone
Starts at $10 per user, per month
Yes
Yes
The Best VoIP Apps of 2024
- RingCentral: Best for unified communication (UC)
- Dialpad: Best for artificial intelligence (AI)-powered insights
- Nextiva: Best for scalability
- Intermedia Unite: Best for secure collaboration
- 8×8: Best for global reach
Why You Can Trust Forbes Advisor Small Business
The Forbes Advisor Small Business team is committed to bringing you unbiased rankings and information with full editorial independence. We use product data, strategic methodologies and expert insights to inform all of our content to guide you in making the best decisions for your business journey.
Our team analyzed 16 VoIP apps with 27 factors, such as transparent pricing, whether it has toll-free numbers, team messaging and an automated attendant as well as other value-added features important to small businesses to organize this list of the five best VoIP apps. All ratings are determined solely by our editorial team.
One of the first things that catches the eye is RingCentral’s integration of various communication channels, from calls and faxes to chats, all housed under one app. For businesses that need to be agile, you’ll love how quick it is to set up. Add to this the delight of interactive voice response and call queues and you have a tool that is both powerful and flexible. The built-in analytics aren’t just informative―they’re transformative, offering insights that can shape strategies and operations.
But what truly sets RingCentral apart is the unification of all these elements into one globally accessible app. Whether it’s the effortless flipping of calls between devices or the limitless possibilities of work styles, RingCentral isn’t just a tool―it’s a catalyst for efficiency. The integration with key business applications adds another layer of functionality.
In RingCentral, we see more than a business phone system. We see a vision for what modern communication can be, unencumbered by traditional limitations and energized by the possibilities of the digital age.
Learn more: Read our full RingCentral review.
Who should use it:
Enterprises and medium-sized businesses seeking an adaptable, globally accessible communication platform that goes beyond traditional voice interactions.
- Integration of various communication channels in one app
- Transformative analytics that offer quick insights
- Global reach with multilingual support
- Potential complexity for smaller businesses
- Extra costs for certain international calls
- Learning curve associated with numerous features
Dialpad’s AI-driven approach presents an innovative solution to businesses that aim to elevate their customer and employee experiences. The application’s built-in speech recognition and natural language processing deliver actionable insights and allow for automation across various touchpoints. By transcribing calls intelligently in real time, Dialpad empowers agents with valuable information, promoting efficiency and responsiveness.
The real-time recommendations provided by Dialpad’s predictive AI assist customer support agents in resolving issues more swiftly. Its automated customer touchpoints, conversational AI tools and intelligent routing foster a personalized and responsive environment for customers, eliminating unnecessary delays.
Dialpad provides sales teams with real-time coaching tools to foster growth and learning opportunities. Employees benefit from automatic call summaries and an organized archive system, streamlining post-call procedures.
Dialpad is not just a platform for calls. It’s a dynamic environment where voice communication, AI insights and real-time collaboration converge. This convergence enhances productivity, drives sales and enriches the overall communication experience.
Learn more: Read our full Dialpad review.
Who should use it:
Businesses searching for ways to enhance customer support, sales strategies and internal communication processes through AI-driven insights.
- Real-time transcription and call analysis for swift response
- Automated workflows facilitating 24/7 customer interaction
- Live coaching tools for sales teams
- Complexity for those unaccustomed to AI-driven tools
- Additional costs for advanced features
- May require time for full integration with existing systems
Nextiva offers an impressive solution to businesses with its fully cloud-based VoIP phone service that emphasizes reliability, customer support and adaptability. Its 99.999% uptime brings peace of mind to organizations, ensuring that communication remains uninterrupted and consistent. Security hasn’t been overlooked, either. With enhanced privacy through transport layer security (TLS) and secure real-time transport protocol (SRTP) encryption, businesses can trust that their data and communication are safe.
What sets Nextiva apart is its extensive integration capabilities. Whether it’s connecting with various customer relationship management (CRM) systems or syncing with platforms, such as Google and Microsoft, the service provides the means to weave communication into existing workflows seamlessly. This adaptability extends to the diverse offerings in features, such as Call Pop, UC, helpdesk software bundling, unlimited calling, faxing and texting nationwide. The availability of these tools within Nextiva’s service offers a comprehensive solution for communication needs.
The scalable pricing plans are also a significant advantage. Businesses of different sizes and needs can find a plan that fits them, allowing for growth and flexibility without having to switch services or endure complex transitions. The ease of use and setup further reinforces Nextiva’s suitability for businesses that require communication solutions without unnecessary complexity.
Learn more: Read our full Nextiva review.
Who should use it:
Businesses looking for a flexible, secure and cloud-based communication system that emphasizes reliability and customer support.
- 99.999% uptime ensures consistent service
- Extensive integration capabilities with various business tools
- Scalable plans suitable for varying business sizes
- Lack of international calling features in basic plans
- May require technical knowledge for advanced feature utilization
Intermedia Unite presents itself as a versatile solution for businesses, focusing on the integration of communication methods into a cohesive, cloud-based platform. The emphasis here is on consolidating various functions into one system, making it suitable for small to medium businesses (SMBs) that want to manage their communication needs in a centralized way.
One defining aspect of Intermedia Unite is the Worry-Free Experience it promotes. By offering a combination of 90-plus enterprise-grade features, including cloud-based private branch exchange (PBX) phone system, chat, video conferencing, file backup and collaboration, it provides a comprehensive package that caters to different business needs. The approach of plug-and-play with preconfigured devices adds to the convenience, allowing businesses to get started without the need for technical expertise.
Intermedia Unite also emphasizes security with its Triple Shield Security. From protecting user access to securing applications and defending the cloud, the focus is on a comprehensive safeguard against potential cyberthreats. This makes it an attractive option for businesses that are keen on ensuring the confidentiality and integrity of their communication data.
The variety of features, such as remote office connectivity, real-time availability status and integration options with popular CRM systems demonstrates flexibility in accommodating different work styles and business processes. Pricing plans with a mix of features further allows customization according to specific needs.
Learn more: Read our full Intermedia Unite review.
Who should use it:
SMBs looking for a comprehensive and secure communication platform that integrates various communication tools in one place.
- Comprehensive integration of communication methods, including voice, video, chat and file management
- Emphasis on security with the Triple Shield Security
- Flexibility in pricing plans and customization according to business needs
- Might be overwhelming for tiny businesses with simpler needs
- Lack of detailed information about international calling plans or features
8×8 presents a comprehensive platform, unifying various modes of communication, from voice to video, chat and beyond, all within one accessible environment. By leveraging the Intelligent Customer Assistant, businesses can create personalized self-service interactions that allow customers to find resolutions quickly and efficiently. The platform not only emphasizes customer interaction but also supports supervisors with tools and insights that enable monitoring and improvement of customer experiences.
The open integration framework broadens the application’s appeal by connecting easily with popular CRM and business applications, thereby achieving new productivity levels. The platform prioritizes security by employing end-to-end encryption, adhering to strict compliance standards and ensuring global reliability via a vast network of data centers.
8×8’s offerings encompass various features, such as hot desking, call handling, voicemail transcription, interactive meetings and integrations with Microsoft Teams, adding depth to its capabilities. The ability to reach customers with omnichannel communications and programmatic interactions via major chat apps signifies its focus on diverse, meaningful customer engagements. The platform seems to be designed with growth in mind, accommodating future trends and needs, all the while ensuring a versatile, adaptive communication environment for businesses aiming to thrive in a competitive market.
Learn more: Read our full 8×8 review.
Who should use it:
Businesses of various sizes seeking to enhance customer relations through diversified communication channels.
- Rich integration with popular business and CRM applications
- Intelligent Customer Assistant for personalized, AI-powered self-service interactions
- Comprehensive communication options including voice, video, chat and more in up to 48 countries
- Additional features require separate, costly add-ons
- Need advanced plans for access to 48 countries; otherwise, it’s 14
Forbes Advisor Ratings
Company | Company - Logo | Forbes Advisor Rating | Forbes Advisor Rating | Toll-free numbers | Automated attendant | Desktop app | Learn More CTA text | Learn more CTA below text | LEARN MORE |
---|---|---|---|---|---|---|---|---|---|
RingCentral | ![]() |
4.9 | ![]() |
Yes | Yes | Yes | Learn More | On RingCentral's Website | |
Dialpad | ![]() |
4.9 | ![]() |
Yes | Yes | Yes | Learn More | On Dialpad's Website | |
Nextiva | ![]() |
4.7 | ![]() |
Yes | Yes | Yes | Learn More | Read Forbes' Review | |
Intermedia Unite | ![]() |
4.5 | ![]() |
Yes | Yes | Yes | Learn More | On Intermedia's Website | |
8x8 | ![]() |
4.5 | ![]() |
Yes | Yes | Yes | Learn More | Read Forbes' Review |
How To Choose the Best VoIP App
Selecting the best VoIP application is vital for modern business communication. Making the right choice requires considering various factors that align with the unique needs and expectations of your business. The decision should be influenced by features, types, usability, security, integration capabilities and customer support.
Here’s a guide to help you navigate these factors.
Essential Features
- Scalability: A good VoIP app must be able to grow with your business. It should offer different plans and features that suit companies of different sizes.
- Quality of service (QoS): Ensuring clear and uninterrupted communication is vital. QoS features allow for prioritization of voice traffic to maintain call quality.
- Compatibility: Choose an app that works with existing devices and systems in your business to avoid additional hardware costs.
- Mobile access: VoIP apps with mobile access enable your team to make and receive calls on the go, providing flexibility.
Types of VoIP
- On-premises VoIP: Requires hardware and software on-site and offers more control.
- Hosted VoIP: Housed by a provider, it removes the need for on-site hardware, reducing maintenance efforts.
Ease of Use
- Accessibility: A VoIP platform must cater to all users, regardless of their technological proficiency. The interface should be designed with simplicity and ease of navigation in mind, ensuring that every team member, whether tech-savvy or not, can use it effortlessly. The ease of accessing key features and tools within the platform can significantly enhance the overall user experience and improve the efficiency of communication within the organization.
- Customization: Business needs are diverse and a one-size-fits-all approach doesn’t always work. Customizable options within a VoIP platform empower businesses to tailor the system according to their specific needs and preferences. Whether it’s adjusting call flow controls, setting personalized greetings or configuring unique user profiles, customization adds flexibility and alignment with the individual goals and culture of the business.
Security
- Encryption: In an era where cybersecurity is paramount, the security of voice communications must be a priority. End-to-end encryption within the VoIP system ensures that voice data is securely transmitted, keeping confidential conversations private. This technology encrypts the data at the source and decrypts it at the destination, minimizing the risk of unauthorized access or interception.
- Compliance: Legal and regulatory compliance is not just a matter of good business practice; it’s a necessity. Ensuring that the VoIP provider adheres to prevailing legal standards, including industry-specific requirements, such as Health Insurance Portability and Accountability Act (HIPAA), is fundamental. An adherence to these standards not only protects the business from potential legal challenges but also demonstrates a commitment to ethical and responsible operations.
Integrations
- CRM integration: The integration of VoIP systems with CRM platforms is a powerful tool to enhance customer service and efficiency. By linking call data with customer records, service representatives can have instant access to relevant information, improving response times and customer interactions. This streamlined workflow facilitates better communication and fosters a more personalized customer experience.
- Third-party Integrations: In today’s interconnected business environment, the ability to connect a VoIP system with other popular tools and apps is invaluable. Integrating with project management tools, collaboration platforms or even social media can amplify the functionality and versatility of the VoIP system. These integrations bridge gaps, enhance collaboration and provide a more cohesive and efficient working environment.
Customer Support
- Availability: In the global and often around-the-clock nature of modern business, support for VoIP services must be available 24/7. The ability to access expert help at any time, regardless of time zones, is essential for continuity and smooth operation, especially for global enterprises that operate across various regions.
- Quality: The quality of customer support is as vital as its availability. Providers that offer dedicated and responsive support through various channels, such as chat, email or phone, reflect a commitment to customer satisfaction. Quick response times, knowledgeable support staff and a focus on resolving issues effectively are key indicators of quality support, contributing to a reliable and trustable service experience.
Featured Partners
1
RingCentral
$20 per user, per month (paid annually)
Yes
Yes
2
Zoom Phone
Starts at $10 per user, per month
Yes
Yes
Methodology
In our comprehensive analysis of top VoIP apps, we conducted a balanced assessment across various essential criteria. The methodology followed allowed us to arrive at a clear understanding of the overall performance, features and value each VoIP service brings to its users.
Here’s an insight into the criteria applied to determine the final scores:
- Mobile app (4%): App Store and Play Store ratings were examined to understand the mobile experience quality. This category represented 4% of the total score.
- Customer reviews (10%): Reviews and ratings from platforms, including Trustpilot, G2, Capterra and BBB were analyzed, including the complaints-to-reviews ratio. This section contributed 10% to the final score.
- Service and support (4%): The availability and quality of live chat as well as the knowledge base/help sections were evaluated, accounting for 4% of the total score.
- Pricing (10%): Factors such as the availability of a free trial or free version, lowest and highest published plan prices, were considered. This category made up 10% of the total score.
- General features (24%): We assessed core functionalities, such as unlimited domestic calling, SMS text messaging, automated attendant, desktop app, team messaging and more. This vital category contributed 24% to the total score.
- Additional features (18%): An analysis of extra features including toll-free numbers, voicemail transcription, call recording, videoconferencing and call center features was carried out, forming 18% of the total score.
- Expert score (30%): Our expert evaluation looked into aspects, such as distinctiveness of features, overall value for money, popularity and ease of use. This intensive analysis, aiming to recognize VoIP providers offering unique attributes and exceptional value, contributed the highest percentage to the total score at 30%.
By using a systematic and unbiased method, we could assess every VoIP service. We took into account various factors that are important for different users, including businesses and individuals. By emphasizing not only the features but also the real-world user experiences and expert insights, we aimed to guide readers in selecting a VoIP service that best fits their specific needs and preferences.
Learn more about how we review VoIP products and services.
Frequently Asked Questions (FAQs)
What is a VoIP app?
A VoIP app is a software application that lets you make voice and video calls through the internet. Unlike traditional telephony, VoIP apps transmit voice data digitally, enabling communication on various devices including smartphones, tablets and computers. Many VoIP apps also offer additional features, such as texting, file sharing and integration with other business tools.
What are the primary benefits of using VoIP for business communication?
VoIP offers businesses a cost-effective and flexible way to manage communications. By utilizing internet connectivity, VoIP allows for features, such as unlimited calling, videoconferencing and integration with CRM tools, enhancing collaboration and efficiency.
How secure are VoIP systems and what measures are taken to protect privacy?
Security in VoIP systems is ensured through end-to-end encryption and adherence to regulatory standards, such as the Health Insurance Portability and Accountability Act (HIPAA). Many providers offer robust security measures including firewalls, secure authentication and ongoing monitoring to detect and prevent unauthorized access.
Can I integrate a VoIP system with other business tools and applications?
VoIP systems can integrate seamlessly with a variety of third-party tools and applications, such as CRM platforms, project management tools and collaboration software. These integrations help streamline workflows and enhance overall business functionality.
How do VoIP apps accommodate the needs of international businesses or teams working across different time zones?
VoIP apps often offer features, including unlimited international calling with specific plans and time zone-aware scheduling. These functionalities facilitate communication across borders and time zones, making them suitable for international businesses and globally dispersed teams.
Can I use my cell phone to make VoIP calls?
VoIP calls can be made through cell phones using a VoIP app. These apps enable voice communication over the Internet, allowing you to make calls from your mobile device without using traditional phone lines. You’ll need a stable internet connection, either through Wi-Fi or mobile data, to place and receive VoIP calls.
Forbes Advisor adheres to strict editorial integrity standards. To the best of our knowledge, all content is accurate as of the date posted, though offers contained herein may no longer be available. The opinions expressed are the author’s alone and have not been provided, approved, or otherwise endorsed by our partners.
Katherine Haan is a small business owner with nearly two decades of experience helping other business owners increase their incomes.