Unified, visible, and high-precision CMDB
Freshservice’s configuration management database (CMDB) centralizes assets and brings visibility to IT ecosystems that power applications and services.
Auto-updating, multi-source CMDB
Freshservice lets teams build a multi-source CMDB for hardware and software. Real-time connectors with built-in and leading discovery solutions, identity providers, and endpoint management tools make current and complete visibility possible.
Integrated source of truth
With a modern CMDB, teams can build a single source of information for assets. This simplifies incident and change management processes while effectively reducing risks.
Powering service operations with insights
Teams gain a 360-degree CMDB-enabled view to optimize service operations, prevent disruptions, and help meet SLAs. Dependency mapping helps with change deployments and accurate root-cause analyses by gauging upstream and downstream impacts.
Explore more capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
Freddy AI
Deliver self-service for customers, quicker resolutions for agents, and better insights for managers.
Omnichannel
Text, email, tickets, or Teams—Freshservice puts them all together in one single view.
ITSM
Seamless service management, efficiency with AI and automation, and insights for managers.
ITOM
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
IT modernization
Automate and simplify your IT operations, reduce repetitive work, and make data-driven decisions.
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