A recent trial of natural language call steering on live UK calls to the operator is described along with its results. The characteristics of the problem ...

A recent trial of natural language call steering on live UK calls to the operator is described along with its results. The characteristics of the problem ...

A recent trial of natural language call steering on live UK calls to the operator is described along with its results. The characteristics of the problem are ...

Bibliographic details on OASIS natural language call steering trial.

OASIS is a research project at BT Labs investigating practical large-scale spoken language automation of call steering (call routing).

This paper describes a recent trial of the OASIS call steering system on live traffic from a UK operator centre. This trial is part of an ongoing ...

Issues encountered in designing and implementing a natural language based call steering application for telephone service calls are studied and issues ...

In this paper, a dialogue system for natural language based call steering is described and studied. The system is based on natural language speech ...

A recent trial of natural language call steering on live UK calls to the operator is described along with its results. The characteristics of the problem ...

The purpose of the OASIS eTMF Standard Technical Committee (TC) is to define machine readable formats for clinical trial master file content interoperability ...