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Generative AI in the Contact Center: Today and Tomorrow
No Jitter
Generative AI is useful as an agent assistant, but could agent replacement be too tempting to resist?
13 months ago
New IBM Study Reveals Inadequate Data Hinders Progress Against Environmental, Social and Governance Goals
IBM Newsroom
A new global IBM Institute for Business Value (IBV) study, "The ESG ultimatum: Profit or perish," of executives and consumers reveals that...
14 months ago
Three Early Childhood Development Principles to Improve Child Outcomes
Center on the Developing Child at Harvard University
Understanding how children's experiences affect lifelong outcomes provides a foundation for policymakers and civic leaders to design a more effective...
81 months ago
Stories From Experts About the Impact of Digital Life
Pew Research Center
While technology experts and scholars have concerns about the current and future impact of the internet, they also tend to report their own...
72 months ago