This is excellent at understanding the 3 different types of feedback and how crucial it is to know which one you're doing. It's humorous, but also full of relatable examples. It's a must read for any leader who wants to keep employees onside, happy and motivated.

So many businesses fail in the simplest of customer-facing engagements, yet for me, Booktopia never have. The book I ordered was in stock, my credit card was already on file, the book was despatched within 24hr and Voila! a couple of days later it was in my PO Box. Doesn't get much better than that.

Recommend this book for marriages, corporations, overall self improvement

In great shape and on time! Thanks!