"The Performance Evaluation At Work, The Parenting Advice From Your Mother-In-Law, The Lecture By The Cop Who Just Pulled You Over, Those Suddenly Too-Tight Jeans. The business world spends billions of dollars and millions of hours each year teaching people how to give feedback more effectively. It's the receivers, after all, who interpret what they're hearing and decide whether and how to change. They've discovered that while receiving feedback can be fraught, doing it well can be taught. With humor and clarity, the authors blend the latest insights from neuroscience and psychology with practical, heard-heeded advice. This book is destined to become a classic in the world of leadership, organizational behavior, and education." --