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Viewing Mobile Device Agent Logs Parent topic

You can view Mobile Device Agent logs on mobile devices or view all Mobile Device Agent logs on Mobile Security Management Server. On the Management Server, you can view the following Mobile Device Agent logs:
  • Application Scan Logs: these logs are generated when Mobile Device Agent detects a malware, privacy threat, vulnerability risk, or a modified app on a mobile device.
  • Device Vulnerability Logs: these logs are generated when the developer options or the USB debugging mode is enabled, or a malicious iOS profile is detected on a mobile device, or a rooted/jailbroken mobile device is detected.
  • Network Protection Logs: these logs are generated when a network traffic decryption, a unsafe access point (Wi-Fi), or a malicious SSL certificate is detected on a mobile device.
  • Web Threat Protection Logs: Mobile Device Agent generates a web threat protection log when it blocks a dangerous or malware-infected web page and then uploads the log to the server.

Procedure

  1. Log on to the Mobile Security administration web console.
  2. Click Notifications & Reports → Log Query.
    The Log Query screen displays.
    LogCriteria.png

    Log Query screen

  3. Specify the query criteria for the logs you want to view. The parameters are:
    • Log types—select the log type from the drop down menu.
    • Category—select the log category from the drop down menu.
    • Administrator name or Device name—type the administrator or device name whose related logs you want to search.
    • Time range—select a predefined date range. Choices are: All, Last 24 hours, Last 7 days, and Last 30 days. If the period you require is not covered by the above options, select Range and specify a date range.
      • From—type the date for the earliest log you want to view. Click the icon to select a date from the calendar.
      • To—type the date for the latest log you want to view. Click the icon to select a date from the calendar.
    • Sort by—specify the order and grouping of the logs.
  4. Click Query to begin the query.