Abstract
This chapter introduces warranty claims and abnormality analysis, one of the first steps in a warranty plans, at the forefront of seller service delivery. Warranty claims can be driven by contractual warranty demands or equipment-sensitive feedback, whether passive or proactive and may be driven by product failure or by contractual warranty terms for specific maintenance. Ensuring that claims processes and management operations are performed in compliance with contracts are described in Sect. 4.1.
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Notes
- 1.
VIN/SN/PPID is an identification number that identifies the vehicle/product or material item, VIN (Vehicle Identification Number), SN (Serial Number), PPID (Product Part Identification).
- 2.
See https://www.nhtsa.gov/equipment/takata-recall-spotlight Takata recall spotlight from National Highway Traffic Administration (NHTSA).
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Liao, A. (2022). Claims Management. In: Warranty Chain Management. Management for Professionals. Springer, Singapore. https://doi.org/10.1007/978-981-19-2104-9_4
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DOI: https://doi.org/10.1007/978-981-19-2104-9_4
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