Camila Javiera Muñoz Navarro

DATA ANALYST (REVENUE)

HAULMER (TUU)•  June 2024 - September 2024

Data analysis with PostgreSQL, BigQuery, and MySQL. Created dashboards to manage SLAs in various Revenue areas (Experience, Customer Service, and Supply Chain). Developed KPIs to monitor the performance of Experience and Customer Service agents, focusing on Calls, Tickets, and Chats. Established KPIs to improve response times for product shipments in Supply Chain (Machines, Chips, Rolls). Created KPIs to improve response times for product changes in Supply Chain (Machines, Chips, Rolls).

DATA ANALYST (GROWTH)

HAULMER (TUU)•  October 2022 - June 2024

Data analysis with BigQuery, MySQL, and Jira. Created dashboards to manage SLAs in various Growth areas (Sales Retention and Post-Sales). Developed dashboards with KPIs to measure earnings from customer transfers via the TUU payment gateway. Created dashboards with KPIs to measure customer payments through the TUU payment gateway overall and by sector. Developed dashboards with KPIs to measure monthly, quarterly, and annual performance in Growth (formerly Commercial) across Direct Sales, Assisted Sales, and Partners. Established dashboards with KPIs to measure the performance of Assisted Sales agents, focusing on overall sales and converted tickets and calls.

DATA ANALYST (COMMERCIAL)

HAULMER•  October 2018 - October 2022

Data analysis with MySQL, Jira, and Google Sheets. Developed dashboards in Looker Studio (formerly Data Studio) for analyzing web hosting sales, invoicing, and electronic signatures. Created commission payment models for sales agents.