You're struggling to connect with your team. How can you use feedback to build relationships?

1 Set clear expectations

Before you start any project, make sure you and your team have a shared vision of the goals, scope, and criteria for success. Discuss the roles and responsibilities of each team member, the deadlines and milestones, and the standards and expectations for quality, creativity, and professionalism. This will help you avoid confusion, frustration, and disappointment later on, and provide a clear framework for giving and receiving feedback throughout the project.

2 Choose the right method

Not all feedback is created equal. Depending on the situation, you may need to use different methods to deliver your message effectively and respectfully. For example, you may want to use face-to-face feedback for sensitive or complex issues, written feedback for detailed or technical aspects, and group feedback for collective achievements or challenges. You may also want to use different types of feedback, such as positive feedback to recognize and reinforce good work, constructive feedback to suggest improvements or corrections, and developmental feedback to encourage growth and learning.

4 Listen and empathize

Feedback is a two-way street. It is not only about giving your opinion, but also about listening and understanding the other person's point of view. When you receive feedback, try to avoid defensiveness, denial, or resentment. Instead, listen actively and respectfully, ask questions to clarify or elaborate, and thank the giver for their feedback. When you give feedback, try to empathize with the receiver's feelings, motivations, and challenges. Use a respectful tone, avoid personal attacks or criticism, and focus on the behavior or outcome, not the person.

5 Follow up and follow through

Feedback is not a one-time event, but a continuous process of learning and improvement. To make feedback more effective and meaningful, you need to follow up and follow through. After giving or receiving feedback, check in with the other person to see how they are doing, what they have learned, and what they have changed or improved. Give recognition and praise for positive changes, offer support and guidance for challenges, and address any issues or concerns that may arise. By following up and following through, you can show your commitment, accountability, and respect for your team.