Carbyne

Carbyne

Software Development

New York, NY 37,057 followers

Mission Critical Contact Center Solutions

About us

Carbyne is the global leader in mission-critical contact center technologies. Today, Carbyne is the largest rich-data provider for mission critical centers, delivering over 250M data points per year all in a unified platform. Our contact center technologies enable emergency contact centers and selected enterprises to connect with callers or any connected devices via highly secure communication channels without downloading a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises and governments, Carbyne provides a unified cloud native solution which delivers live actionable data that leads to more efficient and transparent operations and ultimately save lives. With Carbyne, every person counts. Visit us at www.carbyne.com

Website
http://www.carbyne.com
Industry
Software Development
Company size
51-200 employees
Headquarters
New York, NY
Type
Privately Held
Founded
2014
Specialties
NG911, Call Handling, NG911 plugin for legacy systems, PSAP in the cloud, 911 as a service, Exact Indoor Location, Outdoor Location, Dynamic Location, Live video calls to 911, Text to 911, and No app needed

Locations

Employees at Carbyne

Updates

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    37,057 followers

    Coming up at APCO! Mark your calendars. Join us as Carbyne COO, Chris Hill and Scott Agnew, VP of FirstNet and Public Sector Mobility AT&T discuss Next-Generation Emergency Response driven by mission critical networks and cloud infrastructure. This session will guide you in building a resilient and secure NextGen infrastructure, ensuring automated resiliency and agility. Don't miss out on this opportunity to revolutionize your PSAP. 📅 Date: Tuesday, August 6th 🕒 Time: 3:00-3:30PM 📍 Location: Presentation Theater (Exhibit Hall 444) #APCO2024 #EmergencyResponse #PSAP #CloudInfrastructure #MissionCritical #NextGenTech

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    Exciting News! Ottawa County, OK is the first to launch APEX & AT&T ESInet on the new infrastructure! We are thrilled to announce that Ottawa County Central Dispatch has officially gone live with Carbyne APEX and AT&T ESInet™ for its brand-new 9-1-1 call center in Miami, Oklahoma. This "Go-live" was achieved in record time thanks to the sophisticated design of our team. "We are committed to investing in technology for our staff and community and to making our new center as modern and innovative as possible,” explained Valerie Barger, Director of the Miami Oklahoma PSAP. “Having an agile and secure cloud-native platform paired with excellent connectivity is essential to us. We needed a solution that could replace our outdated system and eliminate operational interruptions regardless of external factors. We also have a sizable community of non-English speakers, so our staff needs language translation and transcription functionality to support everyone.” Read more: https://bit.ly/3Ysuz6l Click here to book a demo today! https://bit.ly/4d2nkqf #techinnovation #publicsafety #CarbyneATT

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    37,057 followers

    BIG NEWS - new 911 infrastructure is born. After a year of relentless effort, Carbyne, AT&T, and Amazon Web Services (AWS) are thrilled to announce the launch of the FIRST-EVER CERTIFIED cloud-native NextGen 9-1-1 call handling infrastructure in the U.S.! Thanks to Carbyne and AT&T teams for the hundreds of hours put into the design and execution of this groundbreaking initiative. With Carbyne APEX seamlessly integrated into AT&T ESInet™ infrastructure, this Next Gen 9-1-1 solution brings unmatched resilience, security, and efficiency to emergency response. With 99.9999% uptime, we're setting a new standard in public safety. NOW available for all. Click here to book a demo: https://bit.ly/4d2nkqf Read more about this collaboration: https://bit.ly/4d37uLT Here are the top 4 reasons why 911 agencies need this upgrade: 1. Enhanced Security: Our infrastructure is built with top-tier security protocols, ensuring that all communications are protected and reliable, reducing vulnerabilities and safeguarding sensitive information. 2. Cutting-Edge Innovation: Leveraging AI and data collaboration, our 21st-century connectivity and cloud infrastructure offer unparalleled capabilities—all in one platform without the need to switch screens. Enjoy rich data collaboration from caller to responder, AI Studio capabilities, Chat, Text-to-911, TTY, Patented video to 911, advanced analytics, Rich-data recording, and much more. 3. Simplified IT Support: Designed with IT teams in mind, our cloud-native solution is easy to deploy, manage, and scale. This means less downtime (99.999% uptime) and more efficient operations for your agency. 4. Fully Integrated Platform: Seamlessly integrates with your day-to-day data providers, recording systems, CAD, and responder tools, ensuring a cohesive and streamlined workflow.   Carbyne & AT&T teams will present at APCO - Book a meeting with us: https://bit.ly/3YtJBsK #NextGen911 #Innovation #EmergencyResponse #CarbyneATT

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    37,057 followers

    We’re getting ready for APCO and can't wait to see you there! Expect exciting news and insightful sessions. Mark your calendars and join us! Don’t forget to stop by Booth 801 for a demo and a chat. 📅 Monday, August 5th, 3 PM: Overcoming Language Barriers: AI’s Role in Transforming 911 Communication with Translation Presented by Alex Dizengof, Carbyne Co-Founder and CTO Discover how AI-driven two-way translation technology is revolutionizing emergency communication by overcoming language barriers in critical situations. 📅 Monday Evening, 5:30-7 PM: Young Professionals Mixer at JoJo’s Shake Bar Join us for an evening of networking and fun. 📅 Tuesday, August 6th, 3 PM: Modernizing Your PSAP: Next-Generation Emergency Response driven by Mission Critical Networks and Cloud Infrastructure Presented by Chris Hill, COO Carbyne, and Scott Agnew,VP of FirstNet and Public Sector AT&T Learn how to build a resilient and secure Next Gen infrastructure that ensures automated resiliency and agility. #APCO2024 #Techforgood #publicsafety

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    37,057 followers

    The public safety industry’s migration to cloud and advanced technologies is a promising step forward, ensuring more efficient and swift emergency responses. However, it's important to recognize that not all cloud solutions are created equal. On-premise data centers come with risks of downtime due to external factors, require significant physical space, incur high energy and maintenance costs, and offer limited scalability. Transitioning to the cloud addresses these issues, but there's a crucial distinction between third-party infrastructure deployments and fully cloud-native solutions. Third-party infrastructure still relies on manual management, may have security and compliance gaps, incurs higher costs, and offers limited scalability. In contrast, cloud-native solutions are automatically managed, significantly reduce costs, provide robust security, and scale rapidly. When considering your options, going cloud-native offers the best opportunity to enhance PSAP operations, ensuring the quickest, most efficient emergency responses for your community. Read more about the benefits of cloud-native here: https://lnkd.in/gStZpVK4 and reach out to us for a demo. https://lnkd.in/eGkjBas8 #cloudnative #techinnovation #publicsafety

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    Are you ready to revolutionize your PSAP’s efficiency? Carbyne ECaaS allows you to simplify and enhance your workflow by seamlessly integrating NG911 rich media directly into CAD platforms. ✨ Available Integrations:  📹 Video to 911  📍 Pinpoint Location  🗣️ Translation and Transcription 🚒 Responder Connect Carbyne’s ECaaS empowers CAD vendors to import critical features like caller's rich media, translation, and transcription into their platform, offering a more robust solution for PSAPs and field responders. Want to see how ECaaS can help your center? Request a demo today! https://lnkd.in/eNE_Mpas To learn more, go to https://lnkd.in/eYBwv693 #EmergencyResponse #PublicSafety #NG911 #CarbyneECaaS #Innovation #TechIntegration

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    37,057 followers

    Say Hello to AI-V: Your AI Virtual Agent for Admin Line Calls According to the 2024 Pulse of 911 Survey, 99% of ECCs handle both emergency and non-emergency calls, with approximately 65% being non-emergency. What if AI could handle the admin lines so your team can focus on emergency calls? Here’s how AI-V can help your center: ✅ Automate incoming Admin line calls ✅ Free up limited staff to focus on emergency life-saving calls ✅ Minimize multi-vendor complexities AI-V, powered by AI, handles admin calls efficiently—answering questions, routing calls, and managing requests. Request a demo today! https://lnkd.in/eNE_Mpas Join our Early Access Program and reserve your team for emergency calls. To learn more go to https://lnkd.in/ew4qyYF4 #AIVirtualAgent #EmergencyServices #CarbyneSolutions #AI

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    The future of government and business operations lies in embracing the Cloud. Discover the unique advantages Cloud offers for both sectors in our new blog by Paresh Patel, CISO Carbyne. From disaster recovery resilience and faster time to market to easy scalability, cost savings, and automatic updates, this piece explains why Government Cloud with multiple redundancies is the safest and most efficient option for organizations handling sensitive data and critical operations. Read the full blog here: https://lnkd.in/gcEjCGM6 #businessinnovation #cloud #techinnovation

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